INTRODUCTION

This Privacy Policy ("Policy" or "Privacy Notice") describes how ZS Clean San

Diego LLC ("ZS Clean," "Company," "we," "us," or "our") collects, uses, stores,

discloses, and protects the personal information of individuals ("you," "your,"

or "Customer") who visit our website at https://www.zscleansandiego.com (the

"Site"), book or receive our automotive detailing services, communicate with us

by phone, text, or email, or otherwise interact with ZS Clean San Diego LLC in

any capacity.

This Policy applies to all personal information collected through:

 — Our website at https://www.zscleansandiego.com;

 — Our online booking platform (Zenbooker) and related scheduling tools;

 — Our payment processing systems (Stripe and related processors);

 — Electronic communications, including email, SMS text messages, and phone;

 — In-person interactions during service delivery; and

 — Any other channel through which you engage with ZS Clean San Diego LLC.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. By accessing the Site, booking a

service, submitting your personal information, or engaging with ZS Clean in any

capacity, you acknowledge that you have read, understood, and agree to the

practices described in this Policy. If you do not agree with the terms of this

Policy, please discontinue use of our Site and services immediately.

This Privacy Policy is incorporated by reference into ZS Clean San Diego LLC's

full Terms of Service available at https://www.zscleansandiego.com/terms-conditions.

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us and information

that is automatically collected when you interact with our Site and services.

The categories of personal information we collect are described below.

PERSONAL INFORMATION YOU PROVIDE TO US

When you book a service, create an account, contact us, or otherwise engage with

ZS Clean, you may provide us with the following categories of personal information:

 Identity and Contact Information

 — First and last name

 — Email address

 — Phone number (mobile, home, or business)

 — Mailing address and service address

 — Billing address

 Vehicle Information

 — Vehicle make, model, year, and color

 — Vehicle condition, including any conditions disclosed at booking

 — License plate number (collected for internal recordkeeping only;

   not published in any marketing material without your consent)

 — Vehicle identification number (VIN), where relevant to service

 Payment Information

 — Credit or debit card information (processed and stored by Stripe;

   ZS Clean does not store full card numbers on its own servers)

 — Billing details associated with payment transactions

 — Transaction history and invoice records

 Service and Booking Information

 — Services requested and booked

 — Appointment dates, times, and locations

 — Service notes, special requests, and disclosed vehicle conditions

 — Pre-service and post-service inspection records

 — Service history and prior appointment records

 — Communications related to scheduling, cancellations, and rescheduling

 Communications Data

 — Content of emails, text messages, and phone communications exchanged

   with ZS Clean

 — Customer reviews, testimonials, and feedback submitted to ZS Clean

 — Photographs or videos submitted by the Customer in connection with

   a service claim or review

 — Inquiry and contact form submissions

 Marketing and Preference Information

 — Marketing and communication preferences

 — Newsletter subscription status

 — Promotional opt-in and opt-out records

INFORMATION COLLECTED AUTOMATICALLY

When you visit our Site, we and our third-party service providers may

automatically collect certain technical and usage information, including:

 Device and Technical Information

 — IP address

 — Browser type and version

 — Operating system and device type

 — Screen resolution

 — Referring URL

 — Language settings

 Usage Information

 — Pages visited and time spent on each page

 — Links clicked and navigation path through the Site

 — Date and time of Site visits

 — Search queries submitted on the Site

 Location Information

 — General geographic location derived from your IP address

 — Service address provided at the time of booking, which constitutes

   precise location information

 Cookies and Tracking Data

 — Cookie identifiers and session data

 — Analytics and performance tracking data

 — Advertising and conversion tracking identifiers

 (See Section 5 for a full description of our use of cookies and

 tracking technologies.)

INFORMATION COLLECTED THROUGH SERVICE DELIVERY

In connection with performing automotive detailing services, ZS Clean may also

collect or generate the following:

 — Photographs and video recordings of your vehicle before, during, and

   after service, for quality assurance, documentation, marketing, and

   dispute resolution purposes;

 — Technician service notes and inspection records documenting the

   condition of your vehicle at the time of service;

 — GPS or route data associated with technician travel to your service

   location, used for scheduling and operational management; and

 — Records of service refusals, terminations, or special circumstances

   associated with your appointment.

SENSITIVE INFORMATION

ZS Clean does not intentionally collect sensitive categories of personal

information such as racial or ethnic origin, political opinions, religious

beliefs, health data, or biometric data. If any such information is incidentally

disclosed to us in the course of a service interaction (for example, in

connection with a biohazard disclosure), it will be used solely for the purpose

of safely and appropriately performing or declining to perform the requested

service and will not be used for any other purpose.

2. HOW DO WE PROCESS YOUR INFORMATION?

ZS Clean San Diego LLC processes your personal information for the following

purposes:

SERVICE DELIVERY AND OPERATIONS

 — To schedule, confirm, manage, and deliver automotive detailing services;

 — To conduct pre-service and post-service vehicle inspections and document

   vehicle condition;

 — To communicate with you regarding your appointment, including confirmations,

   reminders, arrival notifications, and post-service follow-ups;

 — To prepare and send invoices and process payments;

 — To enforce our Booking & Cancellation Policy, including the collection of

   deposits, cancellation fees, no-show fees, and other authorized charges;

 — To manage recurring maintenance plans and subscription services;

 — To authorize ZS Clean technicians to access your service location and,

   where necessary, move or reposition your vehicle during service.

BUSINESS ADMINISTRATION AND COMMUNICATIONS

 — To respond to your inquiries, complaints, and customer service requests;

 — To send administrative and operational communications, including policy

   updates, service changes, and account notifications;

 — To manage customer accounts, profiles, and service history records;

 — To maintain accurate business records and accounting documentation;

 — To conduct internal audits, quality assurance reviews, and technician

   performance assessments.

MARKETING AND PROMOTIONS

 — To send marketing communications, promotional offers, seasonal campaigns,

   and service announcements to customers who have opted in to receive such

   communications or who have an existing service relationship with ZS Clean;

 — To display your review, testimonial, or before-and-after photographs of

   your vehicle (subject to Section 12 of ZS Clean's Terms of Service) on

   our social media channels, website, and marketing materials;

 — To operate referral programs, loyalty programs, and promotional campaigns.

SAFETY AND LEGAL COMPLIANCE

 — To protect the safety and security of ZS Clean technicians, customers,

   and the public;

 — To investigate and respond to reports of hazardous vehicle conditions,

   safety incidents, or biohazard exposures;

 — To detect, prevent, and investigate fraud, unauthorized bookings,

   fraudulent chargebacks, policy violations, and abusive conduct;

 — To comply with applicable federal, state, and local laws and regulations,

   including California privacy law;

 — To assert, exercise, or defend legal claims in connection with disputes,

   chargebacks, collections, or litigation.

TECHNOLOGY, AUTOMATION, AND BUSINESS IMPROVEMENT

 — To operate and improve our website, booking platform, and digital tools;

 — To process your data through automated workflows, integration platforms,

   and AI-assisted systems used to streamline scheduling, communications,

   invoicing, and business operations;

 — To use aggregated, de-identified, or anonymized data derived from customer

   interactions to analyze service trends, improve operational efficiency,

   and enhance our service offerings;

 — To train or improve AI systems, automation workflows, or operational

   processes using data that has been appropriately de-identified or aggregated,

   to the extent permitted by applicable law; and

 — To manage and improve our customer relationship management systems and

   communications infrastructure.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

ZS Clean San Diego LLC processes personal information on the following legal

bases, consistent with applicable privacy law, including the California Consumer

Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

 (a) Performance of a Contract. We process your personal information as

     necessary to book, confirm, schedule, and deliver the automotive detailing

     services you have requested, to enforce our Booking & Cancellation Policy,

     and to process payment for services rendered. Without this processing,

     we cannot provide our services.

 (b) Legitimate Business Interests. We process certain personal information

     where necessary to pursue our legitimate business interests, including:

     maintaining accurate service and financial records; detecting and

     preventing fraud and policy abuse; protecting the safety of our

     technicians and customers; improving our operational processes and

     service quality; and defending against legal claims. We balance our

     legitimate interests against your privacy rights and process only the

     minimum information necessary for these purposes.

 (c) Legal Obligation. We may process your personal information where required

     to comply with applicable federal, state, or local law, including tax and

     accounting obligations, regulatory requirements, and lawful requests from

     government authorities.

 (d) Consent. Where required by applicable law, we process your personal

     information only with your prior consent. This includes sending marketing

     communications by email or SMS to customers who do not have an existing

     service relationship with ZS Clean, using your vehicle photographs for

     external marketing purposes, and sharing your personal information for

     purposes beyond those described in this Policy. You may withdraw your

     consent at any time by contacting us at support@zscleansandiego.com.

     Withdrawal of consent does not affect the lawfulness of processing

     conducted prior to withdrawal.

 (e) Vital Interests. In rare circumstances, we may process personal information

     where necessary to protect the vital interests of any individual, including

     in connection with emergency situations, undisclosed biohazard exposures,

     or safety incidents occurring during service delivery.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

ZS Clean San Diego LLC does not sell your personal information to third parties

for their independent commercial or marketing purposes. We may share your

personal information in the following circumstances:

THIRD-PARTY SERVICE PROVIDERS

We share personal information with third-party vendors, service providers, and

technology platforms that process data on our behalf and under our direction,

solely for the purposes described in this Policy. These currently include:

 Zenbooker — scheduling, booking management, and customer portal operations.

 Your name, contact information, service address, vehicle details, and

 appointment history are processed through Zenbooker to facilitate booking

 and scheduling.

 Stripe — payment processing. Your payment card information, billing address,

 and transaction data are processed by Stripe, a PCI-DSS Level 1 certified

 payment processor. ZS Clean does not store full card numbers on its own

 servers. Stripe's privacy policy is available at https://stripe.com/privacy.

 SmartSuite — operations and project management. Service records, customer

 notes, and operational data may be stored and managed through SmartSuite

 to support internal workflow and business management.

 Zapier — workflow automation. Zapier is used to connect and automate data

 transfers between our operational platforms, including triggering booking

 confirmations, follow-up communications, and internal notifications.

 Brevo — email and SMS marketing communications. Your email address and

 phone number may be used by Brevo to deliver appointment confirmations,

 reminders, follow-ups, and marketing communications on our behalf.

 Google Workspace and Gmail — business communications and document management.

 Customer communications and service records may be stored and managed

 through Google Workspace tools.

 Google Sheets — data analysis and operational reporting. Aggregated service

 and scheduling data may be analyzed through Google Sheets for internal

 business reporting purposes.

 Google Analytics and Google Tag Manager — website analytics and performance

 tracking. These tools collect usage data from the Site to help us understand

 visitor behavior and improve the Site's performance. Data collected through

 these tools may be processed on Google's servers.

 Webflow — website hosting and content management. Our website is hosted

 through Webflow, which processes standard web server logs and technical data

 in connection with Site operation.

All third-party service providers are contractually required to process your

personal information only for the purposes for which it was shared, to implement

appropriate security measures, and to comply with applicable privacy law.

LEGAL REQUIREMENTS AND PROTECTION OF RIGHTS

ZS Clean may disclose your personal information where required by law or where

we believe in good faith that disclosure is necessary to:

 — Comply with a subpoena, court order, legal process, or lawful government

   request;

 — Enforce our Terms of Service, Booking Policy, or other agreements;

 — Protect the rights, property, safety, or security of ZS Clean, its

   employees, technicians, customers, or the public;

 — Investigate or take action against suspected fraud, policy violations,

   chargeback abuse, or other unlawful activity; or

 — Respond to an emergency involving imminent risk of harm to any person.

BUSINESS TRANSFERS

If ZS Clean San Diego LLC is involved in a merger, acquisition, asset sale,

financing, or other business transaction, your personal information may be

transferred to the successor entity as part of that transaction. We will

notify you by updating this Privacy Policy and, where required by applicable

law, will provide you with additional notice and an opportunity to opt out

prior to the transfer taking effect.

AGGREGATED AND DE-IDENTIFIED DATA

ZS Clean may share aggregated, de-identified, or anonymized data that does not

reasonably identify you as an individual with third parties for research,

analytics, marketing, or business improvement purposes. Such data is not

personal information and is not subject to this Policy.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. ZS Clean San Diego LLC and our third-party service providers use cookies,

web beacons, pixel tags, local storage, and similar tracking technologies

("Tracking Technologies") to collect and store certain information when you

visit and interact with our Site.

WHAT ARE COOKIES?

Cookies are small text files placed on your device by a website when you visit

it. They allow the website to remember your actions and preferences over time

and enable certain features and functionality. Cookies may be "session cookies"

(which expire when you close your browser) or "persistent cookies" (which remain

on your device for a set period or until you delete them).

TYPES OF TRACKING TECHNOLOGIES WE USE

 Strictly Necessary Cookies. These cookies are essential for the Site to

 function and cannot be disabled. They enable core features such as page

 navigation, security, and access to secure areas of the Site. No personal

 information is stored in these cookies beyond what is technically necessary.

 Performance and Analytics Cookies. These cookies collect information about

 how visitors use the Site, such as which pages are visited most frequently,

 how long visitors spend on each page, and any error messages displayed.

 This information is used in aggregate to improve the performance and usability

 of the Site. We use Google Analytics and Google Tag Manager for this purpose.

 Functional Cookies. These cookies allow the Site to remember preferences

 you have selected, such as language settings or form autofill data, to

 provide a more personalized experience.

 Marketing and Advertising Cookies. These cookies track your browsing

 activity across websites to deliver targeted advertising relevant to your

 interests and to measure the effectiveness of advertising campaigns. These

 may be set by ZS Clean or by our advertising partners.

 Third-Party Cookies. Some cookies are placed by third-party services embedded

 in our Site, including Google Analytics, Google Tag Manager, and Webflow.

 These third parties may collect information about your online activity across

 different websites and over time, subject to their own privacy policies.

HOW TO MANAGE COOKIES

You may control or disable cookies through your browser settings. Most browsers

allow you to refuse new cookies, delete existing cookies, and be notified when

a new cookie is placed. Please note that disabling certain cookies may affect

the functionality of the Site and your ability to use certain features.

For information on managing cookies in commonly used browsers, please visit:

 — Google Chrome: chrome://settings/cookies

 — Mozilla Firefox: about:preferences#privacy

 — Apple Safari: Safari > Preferences > Privacy

 — Microsoft Edge: edge://settings/privacy

You may also opt out of interest-based advertising by visiting:

 — Network Advertising Initiative: https://optout.networkadvertising.org

 — Digital Advertising Alliance: https://optout.aboutads.info

WEB BEACONS AND PIXEL TAGS

Our emails and certain pages of our Site may contain small graphic files known

as web beacons or pixel tags that allow us to track email open rates, link

clicks, and certain user actions on the Site. This information is used to

measure the effectiveness of our communications and improve our marketing.

If you prefer not to be tracked via web beacons in emails, you may disable

images in your email client.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

ZS Clean San Diego LLC retains your personal information for as long as necessary

to fulfill the purposes for which it was collected, as described in this Policy,

and as required or permitted by applicable law. The following general retention

principles apply:

 Service and Booking Records. Records of booked, completed, cancelled, or

 refused services — including appointment details, inspection notes, vehicle

 information, service history, and technician records — are retained for a

 minimum of five (5) years from the date of the last service interaction to

 support warranty claims, dispute resolution, legal proceedings, and regulatory

 compliance.

 Financial and Payment Records. Transaction records, invoices, receipts, and

 payment history are retained for a minimum of seven (7) years from the date

 of the transaction to comply with California tax and accounting requirements

 and applicable federal law.

 Stored Payment Methods. Payment method data stored through Stripe for

 cancellation enforcement and recurring billing is retained for the duration

 of your active customer relationship with ZS Clean and deleted upon your

 written request, subject to any outstanding balance obligations or active

 dispute proceedings.

 Communications Records. Email, SMS, and phone communications related to

 service delivery, complaints, or legal matters are retained for a minimum

 of three (3) years.

 Marketing and Preference Data. Contact information and marketing preference

 records for customers who have opted in to marketing communications are

 retained until you opt out, withdraw consent, or request deletion.

 Website and Analytics Data. Technical usage data and analytics collected

 through the Site are retained in aggregated or de-identified form for up

 to two (2) years for the purpose of Site improvement and performance analysis.

 Photographic and Video Records. Photographs and videos of vehicles taken

 for quality assurance and documentation are retained for a minimum of one

 (1) year or for the duration of any active dispute or legal proceeding,

 whichever is longer. Photographs used in marketing may be retained

 indefinitely.

 Legal Holds. Where ZS Clean reasonably anticipates or is engaged in

 litigation, regulatory proceedings, or a formal dispute, relevant personal

 information will be preserved until the matter is fully resolved, regardless

 of the retention periods stated above.

When personal information is no longer required for the purposes described

above, it will be securely deleted, anonymized, or de-identified in accordance

with ZS Clean's data retention and disposal procedures.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

ZS Clean San Diego LLC implements commercially reasonable administrative,

technical, and physical security measures designed to protect your personal

information against unauthorized access, disclosure, alteration, loss, or

destruction. These measures include, but are not limited to:

 — Use of PCI-DSS Level 1 certified payment processors (Stripe) to handle

   all payment card data;

 — Transmission of data over encrypted connections (HTTPS/TLS) between your

   browser and our Site;

 — Access controls that limit employee and contractor access to personal

   information on a need-to-know basis;

 — Use of reputable, security-compliant third-party software platforms with

   their own appropriate security certifications and data protection measures;

 — Regular review of our data collection, storage, and processing practices; and

 — Employee and contractor awareness of privacy and security obligations.

IMPORTANT LIMITATIONS

While we take the protection of your personal information seriously, no method

of electronic transmission or data storage is completely secure. ZS Clean cannot

guarantee absolute security and does not warrant that your personal information

will never be accessed, disclosed, altered, or destroyed in an unauthorized

manner.

In the event of a data breach that is likely to result in a risk to your rights

or freedoms, ZS Clean will notify affected individuals in accordance with

applicable California breach notification law (California Civil Code Section

1798.82 and related statutes).

You are responsible for maintaining the security and confidentiality of any

account credentials associated with ZS Clean's booking platform or customer

portal. Please notify us immediately at support@zscleansandiego.com if you

believe your account has been compromised.

8. DO WE COLLECT INFORMATION FROM MINORS?

No. ZS Clean San Diego LLC does not knowingly collect, solicit, or process

personal information from individuals under the age of 18 ("minors"). Our

services are intended exclusively for adults who are legally authorized to

contract for and authorize automotive detailing services.

If you are under 18 years of age, you are not permitted to use our Site,

create an account, or book any services with ZS Clean.

If ZS Clean becomes aware that personal information has been collected from a

minor without verifiable parental or guardian consent, we will take prompt steps

to delete that information from our systems. If you are a parent or legal

guardian and believe that your minor child has submitted personal information to

ZS Clean without your consent, please contact us immediately at

support@zscleansandiego.com or by calling (760) 802-0086 and we will

investigate and take appropriate action.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location and the applicable privacy laws, you may have certain

rights regarding your personal information. The rights available to California

residents are described in detail in Section 11 of this Policy.

Subject to applicable law, you may have the right to:

 (a) Access. Request information about the categories and specific pieces of

     personal information ZS Clean has collected about you, the sources from

     which it was collected, the purposes for which it is used, and the

     categories of third parties with whom it is shared.

 (b) Correction. Request that ZS Clean correct any inaccurate or incomplete

     personal information we maintain about you.

 (c) Deletion. Request that ZS Clean delete your personal information, subject

     to certain exceptions, including where the information is needed to

     complete a transaction, fulfill a legal obligation, pursue or defend legal

     claims, or for other purposes permitted by applicable law.

 (d) Portability. Request a copy of certain personal information that you have

     provided to us in a structured, commonly used, machine-readable format.

 (e) Opt-Out of Marketing Communications. Opt out of receiving marketing

     emails or SMS messages from ZS Clean at any time by:

       — Clicking the "unsubscribe" link in any marketing email;

       — Replying STOP to any marketing SMS message; or

       — Contacting us at support@zscleansandiego.com.

     Note: Opting out of marketing communications does not opt you out of

     transactional or service-related communications, such as appointment

     confirmations, arrival notifications, and payment receipts.

 (f) Withdraw Consent. Where ZS Clean processes your personal information

     based on your consent, you may withdraw that consent at any time by

     contacting us at support@zscleansandiego.com. Withdrawal of consent does

     not affect the lawfulness of any processing conducted prior to withdrawal.

 (g) Non-Discrimination. ZS Clean will not discriminate against you for

     exercising any of your privacy rights. We will not deny you services,

     charge different prices, provide a different level of service quality, or

     suggest that you will receive different treatment as a result of exercising

     your privacy rights.

HOW TO SUBMIT A PRIVACY REQUEST

To exercise any of the rights described above, please submit a verifiable

request to:

 Email:   support@zscleansandiego.com

 Phone:   (760) 802-0086

 Mail:    ZS Clean San Diego LLC, San Diego, California

To protect the security of your personal information, ZS Clean may need to

verify your identity before processing your request. We will respond to

verifiable requests within the timeframes required by applicable law, and

in no event later than forty-five (45) days from receipt of a complete and

verifiable request.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers include a Do-Not-Track ("DNT") feature that sends a signal to

websites and online services requesting that they not track your browsing

activity across third-party websites. At this time, there is no universally

accepted technical standard for recognizing or responding to DNT signals, and

no consistent industry standard has been established.

Currently, ZS Clean's website does not alter its data collection or usage

practices in response to DNT browser signals. We continue to operate the Site

and its analytics and tracking tools as described in Section 5 of this Policy,

regardless of whether a DNT signal is detected.

If a future standard for DNT recognition and compliance is adopted and ZS Clean

is required under applicable law to honor such signals, this Policy will be

updated accordingly.

You may manage your cookie and tracking preferences directly through your browser

settings or through opt-out tools provided by advertising networks, as described

in Section 5 of this Policy.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes. Residents of certain U.S. states, including California, have specific

privacy rights under applicable state law. The following provisions apply to

California residents and, to the extent applicable, residents of other states

with comprehensive privacy statutes.

CALIFORNIA RESIDENTS — CCPA AND CPRA

The California Consumer Privacy Act of 2018, as amended by the California Privacy

Rights Act of 2020 (collectively, the "CCPA/CPRA"), provides California

consumers with specific rights regarding their personal information.

Categories of Personal Information Collected

In the preceding twelve (12) months, ZS Clean has collected the following

categories of personal information from consumers:

 A. Identifiers. Name, alias, postal address, email address, phone number,

    IP address, account name, and other similar identifiers.

 B. Customer Records Information. Name, address, telephone number, and

    financial information, including payment card details processed through

    our payment processor.

 C. Commercial Information. Records of services purchased or considered,

    appointment history, service notes, and transaction history.

 D. Internet or Other Electronic Network Activity. Browsing history on our

    Site, search queries, interaction with our Site's content and features,

    and referral source data.

 E. Geolocation Data. General geographic location derived from IP address

    and service address provided at the time of booking.

 F. Audio, Electronic, Visual, or Similar Information. Photographs and

    video recordings of vehicles and service locations captured during

    service delivery.

 G. Inferences Drawn from Other Information. Customer profiles and

    preferences derived from service history, communication preferences,

    and booking behavior, used to improve service and communications.

Categories of Personal Information Sold or Shared

ZS Clean does NOT sell personal information to third parties as defined under

the CCPA/CPRA. ZS Clean does not share personal information for cross-context

behavioral advertising.

California Consumer Rights

Under the CCPA/CPRA, California residents have the right to:

 (a) Know — Request disclosure of the categories and specific pieces of

     personal information collected, the categories of sources, the business

     purpose for collection, and the categories of third parties with whom

     the information has been shared.

 (b) Delete — Request deletion of personal information collected, subject

     to exceptions permitted by law, including information required to

     complete transactions, comply with legal obligations, or defend legal

     claims.

 (c) Correct — Request correction of inaccurate personal information.

 (d) Opt-Out of Sale or Sharing — California residents have the right to

     opt out of the sale or sharing of their personal information. As noted

     above, ZS Clean does not sell or share personal information for

     cross-context behavioral advertising.

 (e) Limit Use of Sensitive Personal Information — California residents

     may request that ZS Clean limit the use of sensitive personal

     information to uses necessary to perform the services requested.

     ZS Clean does not use sensitive personal information for purposes

     beyond those necessary to deliver our services and comply with law.

 (f) Non-Discrimination — ZS Clean will not discriminate against California

     residents who exercise their CCPA/CPRA rights.

Submitting a Request Under the CCPA/CPRA

To exercise any of the rights above, California residents may submit a

verifiable consumer request by:

 Email:   support@zscleansandiego.com

 Phone:   (760) 802-0086

Only you, or an authorized agent that you designate in writing, may submit a

request on your behalf. Requests must include sufficient information to allow

ZS Clean to reasonably verify your identity. ZS Clean will respond to verifiable

requests within forty-five (45) days, with the possibility of one extension of

an additional forty-five (45) days where reasonably necessary, with prior notice.

You may submit up to two (2) verifiable requests within any twelve (12) month

period.

California Shine the Light Law

California Civil Code Section 1798.83 ("Shine the Light") permits California

residents who have an established business relationship with ZS Clean to request

information about whether ZS Clean has shared their personal information with

any third parties for direct marketing purposes. ZS Clean does not share personal

information with third parties for their independent direct marketing purposes.

If you have questions, contact us at support@zscleansandiego.com.

12. CONSENT TO RECEIVING APPOINTMENT REMINDERS AND SUPPORT VIA TEXT

By providing your mobile phone number to ZS Clean San Diego LLC at the time of

booking or in connection with any service inquiry, you expressly consent to

receive SMS text messages from ZS Clean at the phone number provided. These

messages may be sent using automated dialing technology or manual messaging

systems, and may include:

 Transactional and Service Messages:

 — Appointment booking confirmations;

 — Appointment reminder messages (sent 24–48 hours prior to your scheduled

   appointment);

 — Technician arrival notifications and dispatch updates;

 — Requests for vehicle access or readiness confirmation;

 — Post-service follow-up messages and satisfaction inquiries;

 — Payment requests, invoice links, and receipts; and

 — Cancellation, rescheduling, and policy enforcement notifications.

 Marketing and Promotional Messages (where opted in):

 — Seasonal promotions, service discounts, and special offers;

 — Referral program invitations;

 — Maintenance reminders and re-engagement campaigns; and

 — Company announcements and new service introductions.

MESSAGE AND DATA RATES

Standard message and data rates may apply based on your mobile carrier plan and

rate schedule. ZS Clean is not responsible for any charges or fees imposed by

your wireless carrier in connection with SMS messages. Message frequency varies

based on your level of service activity.

HOW TO OPT OUT

 — To opt out of marketing SMS messages only: Reply STOP to any promotional

   text message from ZS Clean.

 — To opt out of all SMS communications from ZS Clean, including transactional

   messages: Email support@zscleansandiego.com with the subject line "SMS

   Opt-Out" and include your name and phone number.

Please be aware that opting out of transactional SMS communications — including

appointment confirmations, reminders, and arrival notifications — may impair ZS

Clean's ability to deliver timely service information to you. ZS Clean is not

responsible for missed appointment information or service disruptions resulting

from your election to opt out of SMS communications.

For help with SMS messaging, reply HELP to any text message from ZS Clean or

contact us at support@zscleansandiego.com.

SMS messaging is subject to the terms of service of your wireless carrier and

the applicable provisions of the Telephone Consumer Protection Act (TCPA). By

opting in, you certify that you are the account holder or have the account

holder's permission to enroll the provided number.

13. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. ZS Clean San Diego LLC reserves the right to update, revise, or modify this

Privacy Policy at any time. We will update the "Last Updated" date at the top of

this Policy when changes are made. For material changes — those that significantly

affect your privacy rights or how we handle your personal information — we will

provide additional notice through one or more of the following means:

 — Posting a prominent notice on the Site;

 — Sending you an email notification at the address associated with your

   account; or

 — Sending you an SMS message if you have opted in to receive text

   communications from ZS Clean.

We encourage you to review this Privacy Policy periodically to stay informed of

any updates. The most current version of this Policy is always available at

https://www.zscleansandiego.com/privacy-policy.

Your continued use of our Site and services following the posting of any updated

Privacy Policy constitutes your acknowledgment of the changes and your agreement

to the updated terms. If you do not agree with any modification to this Policy,

you must discontinue use of our Site and services.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions, concerns, or requests relating to this Privacy Policy or

to ZS Clean's privacy practices, please contact us using any of the following

methods:

 ZS Clean San Diego LLC

 San Diego, California

 Email:    support@zscleansandiego.com

 Phone:    (760) 802-0086

 Website:  https://www.zscleansandiego.com

ZS Clean endeavors to respond to all privacy-related inquiries within two (2)

business days. Requests submitted under California's CCPA/CPRA or other

applicable privacy law will be handled within the timeframes required by law.

If you are a California resident and are not satisfied with our response to

your privacy request or complaint, you may contact the California Privacy

Protection Agency (CPPA) at https://cppa.ca.gov or the California Attorney

General's Office at https://oag.ca.gov/privacy.

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to review, request correction of, or request deletion of the

personal information ZS Clean holds about you, subject to applicable law and

the exceptions described in this Policy.

TO REVIEW YOUR INFORMATION

Submit a verifiable request to support@zscleansandiego.com identifying yourself

and the categories of information you wish to review. ZS Clean will respond

within the timeframes required by applicable law and will provide a copy of the

specific pieces of personal information we hold about you, to the extent required

by law.

TO UPDATE OR CORRECT YOUR INFORMATION

If you believe any personal information we hold about you is inaccurate,

incomplete, or outdated, you may:

 — Contact us at support@zscleansandiego.com with a description of the

   correction you are requesting; or

 — Call us at (760) 802-0086 during business hours.

ZS Clean will make reasonable efforts to correct your personal information

promptly upon receipt of a verifiable correction request.

TO DELETE YOUR INFORMATION

To request deletion of your personal information, contact us at

support@zscleansandiego.com with the subject line "Data Deletion Request" and

include your full name, email address, and phone number so that we can verify

your identity and locate your records.

Please note that ZS Clean may retain certain personal information even following

a deletion request where retention is required or permitted by applicable law,

including:

 — To complete a pending transaction or enforce an outstanding obligation;

 — To comply with a legal obligation (including tax, accounting, or regulatory

   requirements);

 — To detect, prevent, or investigate security incidents, fraud, or illegal

   activity;

 — To exercise or defend legal claims in connection with pending or threatened

   litigation or regulatory proceedings; or

 — For other purposes permitted under the CCPA/CPRA or applicable law.

Where deletion of certain information is not possible due to the above

exceptions, ZS Clean will inform you of the reason and, where feasible, restrict

further processing of that information beyond the purpose for which its retention

is required.

ZS Clean will confirm receipt of a deletion request within ten (10) business

days and complete the deletion or provide a response within the timeframe

required by applicable law.

ACKNOWLEDGMENT

By using the Site or engaging with ZS Clean San Diego LLC's services, you

acknowledge that you have read and understood this Privacy Policy and agree

to the collection, use, and disclosure of your personal information as

described herein.

ZS Clean San Diego LLC

San Diego, California

Phone:    (760) 802-0086

Email:    support@zscleansandiego.com

Website:  https://www.zscleansandiego.com

© 2026 ZS Clean San Diego LLC. All rights reserved.

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