BOOKING POLICY

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SECTION 1 — APPOINTMENT RESERVATIONS & SCHEDULING COMMITMENT

When a Customer books an appointment with ZS Clean San Diego LLC, ZS Clean

reserves technician labor, travel scheduling, equipment preparation, operational

resources, and dedicated scheduling availability exclusively for that Customer

and appointment time. Each confirmed appointment blocks time that cannot be

offered to other customers once reserved.

ZS Clean reserves the right, at its sole discretion, to require one or more of

the following prior to confirming any appointment:

 (a) A valid payment method on file;

 (b) A booking deposit;

 (c) Partial prepayment of the scheduled service total; or

 (d) Full prepayment of the scheduled service total.

Customers with a prior history of cancellations, no-shows, excessive

rescheduling, disputed charges, declined payments, or abusive conduct may be

required to prepay future services in full before any scheduling is approved.

ZS Clean reserves the right to deny scheduling to any Customer for any lawful

reason.

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SECTION 2 — BOOKING DEPOSITS

ZS Clean may collect a booking deposit at the time of scheduling. The deposit

amount will be disclosed prior to booking confirmation. The following terms

apply to all deposits:

 (a) All deposits paid are credited toward the Customer's final service invoice

     upon successful completion of the scheduled service.

 (b) Deposits are non-refundable except where expressly required by applicable

     law or as otherwise stated in this Policy.

 (c) ZS Clean may, at its sole discretion, transfer a deposit toward a future

     appointment provided the Customer complies with the rescheduling

     requirements set forth in Section 5 of this Policy.

 (d) The Customer's acceptance of a booking confirmation constitutes

     acknowledgment of the non-refundable nature of the deposit.

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SECTION 3 — STORED PAYMENT METHOD AUTHORIZATION

By providing payment information through Fieldd, Stripe, invoice links, online

checkout, or any other payment processor used by ZS Clean, the Customer expressly

authorizes ZS Clean to securely retain that payment method on file for the

following purposes:

 (a) Appointment confirmation and deposit collection;

 (b) Final service payment processing;

 (c) Enforcement of cancellation, no-show, and late cancellation charges;

 (d) Recovery of outstanding balances authorized under this Policy;

 (e) Convenience and waiting time fees as described herein; and

 (f) Any other charges expressly authorized under this Booking Policy or ZS

     Clean's full Terms of Service.

The Customer acknowledges and agrees that the stored payment method serves as

security for the reserved appointment time. ZS Clean may charge the stored

payment method for any applicable fees described in this Policy without

requiring further authorization from the Customer at the time of the charge.

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SECTION 4 — ARRIVAL WINDOW POLICY

The Customer acknowledges and agrees that all scheduled appointment times are

estimates only and are subject to reasonable scheduling flexibility based on

operational conditions.

ZS Clean operates using a thirty (30) minute arrival window from the stated

appointment time. For example, a 10:00 AM appointment may result in technician

arrival at any time between 10:00 AM and 10:30 AM. This window accounts for

variables including, but not limited to: traffic conditions, extended service

durations at prior appointments, weather, equipment setup, travel logistics, and

unforeseen operational delays.

ZS Clean will make reasonable efforts to communicate estimated arrival times

when delays are anticipated. However, arrival within the stated window does not

constitute a breach of this agreement, and ZS Clean shall not be held liable for

any incidental losses, scheduling conflicts, or inconveniences arising from

arrival within the approved window.

Customers who are unavailable, unresponsive, or unable to provide vehicle access

during the arrival window may be treated as a cancellation or no-show and charged

accordingly under Sections 6 and 7 of this Policy.

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SECTION 5 — RESCHEDULING POLICY

Customers may request to reschedule an appointment by contacting ZS Clean via

phone, text message, email, or other approved communication channels.

ZS Clean will permit one (1) rescheduling without penalty, provided that all of

the following conditions are satisfied:

 (a) A minimum of forty-eight (48) hours' advance notice is provided prior to

     the original scheduled appointment time;

 (b) The rescheduled appointment is confirmed within fourteen (14) calendar days

     of the original appointment date;

 (c) The Customer remains responsive and cooperative throughout the process; and

 (d) Scheduling availability permits the requested change.

Rescheduling requests that do not meet all conditions stated above may result in

one or more of the following consequences, at ZS Clean's sole discretion:

 (a) Forfeiture of the original deposit;

 (b) Requirement of an additional deposit;

 (c) Mandatory full prepayment of the rescheduled service;

 (d) Reduced scheduling priority; or

 (e) Refusal of future service.

Any appointment rescheduled beyond the fourteen (14) calendar day window will be

treated as a cancellation and subject to the applicable cancellation fee under

Section 6 of this Policy. ZS Clean reserves sole discretion to approve or deny

any rescheduling request.

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SECTION 6 — CANCELLATION POLICY

Customers are required to provide a minimum of forty-eight (48) hours' advance

notice to cancel any scheduled appointment. Last-minute cancellations prevent ZS

Clean from filling the reserved time slot and result in direct financial losses

including technician wages, fuel costs, travel expenses, scheduling disruption,

and lost booking revenue.

The following cancellation fee schedule applies to all appointments:

 TIER 1 — 48+ Hours Notice:

 No cancellation fee. The Customer's deposit may be transferred to a future

 appointment at ZS Clean's discretion, subject to scheduling availability.

 TIER 2 — 24 to 48 Hours Notice:

 A cancellation fee of up to fifty percent (50%) of the scheduled service total

 may be charged.

 TIER 3 — Less Than 24 Hours Notice:

 A cancellation fee of up to seventy-five percent (75%) of the scheduled service

 total may be charged.

 TIER 4 — Within 2 Hours of the Appointment, After Technician Dispatch, or

 While Technicians Are Actively Traveling:

 A cancellation fee of up to one hundred percent (100%) of the scheduled service

 total may be charged.

All cancellation fees represent reasonable compensation for reserved technician

labor, travel costs, fuel expenses, payroll obligations, equipment preparation,

and lost booking opportunities directly attributable to the cancellation. The

Customer acknowledges that these charges are reasonable and necessary operational

protections, not penalties.

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SECTION 7 — NO-SHOW POLICY

A "no-show" occurs when ZS Clean's technicians arrive at the scheduled service

location and are unable to begin or complete the service for any reason

attributable to the Customer. No-shows include, but are not limited to:

 (a) The Customer is absent or cannot be reached;

 (b) The vehicle is unavailable, inaccessible, or has been removed from the

     service location;

 (c) Keys to the vehicle are not provided;

 (d) Access to the service location or property cannot be obtained;

 (e) The Customer refuses service after technician arrival;

 (f) The Customer fails to respond to communications from ZS Clean;

 (g) The appointment address provided was incorrect or inaccessible; or

 (h) The Customer otherwise prevents the scheduled service from being performed.

A no-show wastes technician labor, fuel, travel time, payroll resources, and

reserved scheduling availability. Accordingly, Customers who no-show may be

charged up to one hundred percent (100%) of the scheduled service total.

In addition to the no-show charge, ZS Clean further reserves the right to:

 (a) Retain any deposit collected;

 (b) Require mandatory prepayment for all future appointments;

 (c) Restrict or deny future scheduling privileges; and

 (d) Pursue collection of unpaid balances where permitted by applicable law.

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SECTION 8 — VEHICLE AND APPOINTMENT READINESS

The Customer is solely responsible for ensuring the vehicle and service area are

fully prepared and accessible prior to technician arrival. Preparation includes

the removal of the following from the vehicle before the scheduled appointment:

 Personal belongings, trash and debris, valuables, money, firearms or weapons,

 illegal substances, sensitive documents, electronics, fragile items, car seats,

 and booster seats.

ZS Clean will not be responsible for any personal property left inside the

vehicle, including loss, misplacement, damage, or theft. Technicians are not

required to organize excessive clutter, remove garbage, relocate heavy personal

property, or otherwise prepare the vehicle prior to beginning service.

Due to child safety concerns, ZS Clean technicians will not install or uninstall

car seats or booster seats under any circumstances. If a car seat remains in the

vehicle, technicians will clean around it to the best of their ability; however,

complete satisfaction in those areas cannot be guaranteed.

If areas such as the glove compartment or center console armrest are not cleared

of personal belongings, technicians will be unable to clean those areas and will

not be held responsible for their condition.

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SECTION 9 — WAITING TIME AND CONVENIENCE FEES

If technicians arrive at the scheduled location and experience delays caused by

the Customer — including but not limited to the Customer being unprepared, the

vehicle being inaccessible, the service area not being ready, or additional time

needed to clear personal belongings — ZS Clean reserves the right to assess a

convenience or waiting time fee of not less than fifty dollars ($50.00) for lost

labor time and scheduling disruption.

If delays extend beyond a reasonable period, ZS Clean further reserves the right

to:

 (a) Reduce the scope of services performed;

 (b) Assess additional hourly labor charges;

 (c) Cancel the appointment and treat it as a same-day cancellation; or

 (d) Apply full no-show charges as described in Section 7.

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SECTION 10 — VEHICLE CONDITION DISCLOSURE

All pricing estimates and service quotes are based on the information provided by

the Customer at the time of booking. The Customer is solely responsible for

accurately and completely disclosing the condition of their vehicle, including

but not limited to: heavy staining, pet hair, sand, excessive odors, mold,

mildew, biohazards, bodily fluids, animal waste, chemical spills, chemical

overspray, or any other condition that may materially affect the scope or

duration of service.

ZS Clean technicians will conduct a pre-service inspection prior to beginning

work. If the actual vehicle condition differs materially from what was disclosed

at booking, ZS Clean reserves the right to revise the service quote. If the

Customer declines to proceed following a revised quote, the appointment may be

treated as an in-person cancellation and the Customer may be charged up to one

hundred percent (100%) of the original scheduled service total to compensate for

lost technician time and operational costs.

Failure to disclose hazardous conditions — including but not limited to

biological waste, urine, feces, mold, chemical substances, or sharp objects —

prior to the appointment voids ZS Clean's service guarantee in its entirety. ZS

Clean reserves the right to immediately terminate service upon discovery of

undisclosed hazardous conditions, and the Customer may be charged up to one

hundred percent (100%) of the scheduled service total.

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SECTION 11 — REFUSAL OR TERMINATION OF SERVICE

ZS Clean reserves the right to refuse, suspend, or immediately terminate service

at any time, with or without prior notice, if any of the following conditions

exist:

 (a) Vehicle conditions differ materially from what was disclosed at booking;

 (b) Undisclosed hazardous, biohazardous, or unsafe conditions are present;

 (c) Aggressive, unsecured, or threatening animals are present at the service

     location;

 (d) The Customer or any individual at the service location engages in abusive,

     threatening, or harassing conduct toward ZS Clean personnel;

 (e) The service environment is otherwise unsafe or unsuitable for work; or

 (f) The Customer is in violation of any term of this Booking Policy or ZS

     Clean's full Terms of Service.

If service is refused or terminated due to conditions or conduct attributable to

the Customer, the appointment may be charged up to one hundred percent (100%) of

the scheduled service total. Termination of service under this Section does not

constitute a breach of contract by ZS Clean.

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SECTION 12 — WEATHER, EMERGENCIES & COMPANY-INITIATED CHANGES

ZS Clean reserves the right to postpone, reschedule, modify, or cancel any

appointment due to circumstances beyond our reasonable control, including but not

limited to:

 Severe weather or unsafe outdoor conditions, technician illness, staffing

 emergencies, equipment failure, traffic conditions, natural disasters, or any

 other event constituting a force majeure.

In all such cases:

 (a) No cancellation fee will be assessed to the Customer;

 (b) Any deposit collected will be transferred to the rescheduled appointment;

     and

 (c) Refunds may be issued at ZS Clean's discretion where rescheduling is not

     feasible.

ZS Clean shall not be liable for any incidental losses, transportation costs,

missed plans, rental vehicle expenses, lost wages, or other indirect or

consequential damages arising from a company-initiated schedule modification.

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SECTION 13 — PAYMENT TERMS

Payment is due in full upon completion of the scheduled service. ZS Clean will

not release the vehicle until full payment has been received and processed. The

following payment terms apply:

 (a) All card transactions are subject to a four percent (4%) processing fee.

 (b) Any invoice not paid at the time of service completion is considered

     immediately past due. The Customer is responsible for all collection costs,

     including but not limited to attorney fees and court costs, for any unpaid

     balance, at an interest rate of eighteen percent (18%) per annum from the

     date the invoice becomes past due.

 (c) Refusal to pay for services rendered invalidates ZS Clean's service

     guarantee. Any redo services, corrections, or discounts following

     non-payment are at the sole discretion of ZS Clean.

 (d) By accepting return of the vehicle at the conclusion of service, the

     Customer acknowledges that the work has been completed and accepts the

     service as satisfactory, unless a written dispute is submitted to ZS Clean

     within twenty-four (24) hours of completion in accordance with Section 14.

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SECTION 14 — SERVICE GUARANTEE & DISPUTE RESOLUTION

ZS Clean stands behind the quality of its work. If the Customer believes a

service was not performed as ordered, or that there is clear evidence of

deficient workmanship, ZS Clean will, at its cost, redo or refund the

deficient portion of the service, subject to the following conditions:

 (a) The Customer must report the concern to ZS Clean at the time of

     post-service inspection or within twenty-four (24) hours of completion.

     Claims submitted after this window are not guaranteed for correction.

 (b) All claims must be submitted in writing, with supporting photographs, to

     [YOUR EMAIL ADDRESS] within twenty-four (24) hours of service completion.

 (c) If the Customer declines a redo appointment for the disputed portion of

     the service, any refund shall be limited to a maximum of twenty percent

     (20%) of the value of the disputed service.

 (d) The service guarantee is void in its entirety if:

     (i)  Any unauthorized cleaning, repairs, or alterations are made to the

          vehicle following ZS Clean's service;

     (ii) The Customer failed to disclose material vehicle conditions at

          booking; or

     (iii) Payment was not made in full at the time of service.

 (e) ZS Clean's service guarantee covers only services expressly included in

     the confirmed booking. Services not included in the order are not covered.

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SECTION 15 — PHOTOS, VIDEO & MEDIA CONSENT

By scheduling service with ZS Clean San Diego LLC, the Customer grants ZS Clean

the right to photograph, video record, and otherwise capture images of the

Customer's vehicle before, during, and after service for use in marketing,

advertising, social media, training, and other business purposes.

ZS Clean will not identify the Customer by full name, disclose the service

address, or display license plates in any public-facing media without the

Customer's prior written consent.

If the Customer does not consent to the use of photos or video for external

marketing purposes, the Customer must notify ZS Clean in writing prior to the

appointment. Upon such notice, media captured may still be used for internal

training and quality assurance purposes only.

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SECTION 16 — ABUSE OF SCHEDULING SYSTEM

ZS Clean reserves the right to refuse service, restrict scheduling access,

require prepayment, or permanently prohibit booking from any Customer who

repeatedly engages in any of the following:

 Canceling or no-showing appointments; abusing scheduling flexibility;

 disputing valid charges in bad faith; submitting fraudulent chargebacks;

 harassing or threatening ZS Clean personnel; manipulating pricing, promotions,

 or discounts; or otherwise interfering with ZS Clean's operations or business.

ZS Clean reserves the right to deny service to any Customer for any lawful reason.

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SECTION 17 — LIMITATION OF LIABILITY

ZS Clean San Diego LLC is not responsible for loss of or damage to vehicles,

personal property, or articles left in vehicles in cases of fire, theft,

accident, or any cause beyond our reasonable control. ZS Clean does not accept

responsibility for consequential, incidental, or indirect damages of any kind

related to the performance, delay, or non-performance of services.

Estimates are good-faith approximations based on information available at the

time of booking and are subject to revision following an in-person vehicle

inspection. Estimates are valid for thirty (30) days from the date issued.

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SECTION 18 — AMENDMENTS & UPDATES

ZS Clean reserves the right to amend, update, or modify this Booking Policy at

any time without prior notice. The most current version will be made available

on our website and/or provided upon request. Continued use of our services

following any modification constitutes acceptance of the revised terms.

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CUSTOMER ACKNOWLEDGMENT

By booking any service with ZS Clean San Diego LLC, the Customer expressly

acknowledges and agrees that:

 1. Appointment times are reserved specifically for the Customer and represent

    a binding scheduling commitment.

 2. Last-minute cancellations and no-shows create direct, measurable financial

    losses for ZS Clean.

 3. All deposits, cancellation charges, and fees described in this Policy are

    reasonable and necessary to protect ZS Clean's operations.

 4. The Customer authorizes ZS Clean to charge any stored payment method for

    amounts owed under this Policy.

 5. The Customer has read and agrees to this Booking Policy in full.

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ZS Clean San Diego LLC

San Diego, California

7608020086

support@zscleansandiego.com

zscleansandiego.com

© 2026 ZS Clean San Diego LLC. All rights reserved.

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