AGREEMENT TO TERMS

These Terms of Service ("Terms," "Terms of Service," or "Agreement") constitute a

legally binding agreement between you, whether acting in your individual capacity

or on behalf of an entity ("you," "your," or "Customer"), and ZS Clean San Diego

LLC, a California limited liability company ("ZS Clean," "Company," "we," "us,"

or "our"), governing your access to and use of the website located at

https://www.zscleansandiego.com and any other media form, media channel, mobile

website, or mobile application related, linked, or otherwise connected thereto

(collectively, the "Site"), as well as all services, products, and transactions

offered by ZS Clean San Diego LLC.

BY ACCESSING THE SITE, BOOKING A SERVICE, SUBMITTING PAYMENT INFORMATION, OR

ENGAGING WITH ZS CLEAN IN ANY CAPACITY, YOU AFFIRM THAT YOU ARE AT LEAST 18

YEARS OF AGE, HAVE THE LEGAL CAPACITY TO ENTER INTO A BINDING AGREEMENT, AND

AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS CONTAINED HEREIN. IF YOU

DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING

THE SITE AND SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms, policies, rules, or guidelines that may be posted on the

Site from time to time are hereby incorporated into this Agreement by reference.

We reserve the right, in our sole discretion, to make changes or modifications

to these Terms at any time and for any reason. We will alert you about any

changes by updating the "Last Updated" date at the top of this Agreement.

Continued use of the Site or our services following the posting of changes

constitutes acceptance of those changes.

1. OUR SERVICES

ZS Clean San Diego LLC is a professional automotive detailing company operating

in San Diego, California, providing mobile and facility-based detailing services

to residential and commercial customers. Our services include, but are not

limited to, the following:

 (a) Interior detailing, including vacuuming, steam cleaning, surface

     conditioning, leather treatment, odor treatment, stain removal, and

     interior protection;

 (b) Exterior detailing, including hand washing, clay bar treatment, iron

     decontamination, paint polishing, trim restoration, tire and wheel

     cleaning, and exterior protection;

 (c) Paint correction, including single-stage and multi-stage machine

     polishing, scratch and swirl mark reduction, and paint restoration;

 (d) Ceramic coating application, including paint coatings, glass coatings,

     wheel coatings, and fabric coatings;

 (e) Maintenance detailing programs and recurring service plans;

 (f) Vehicle protection services, including paint protection film consultation,

     sealants, and wax applications;

 (g) Ozone treatment, engine bay detailing, headlight restoration, seat

     shampooing, and other specialty services as offered from time to time.

ZS Clean San Diego LLC is insured through Thimble Insurance. Insurance coverage

does not limit or waive any of the terms, conditions, limitations of liability,

or customer acknowledgments contained in this Agreement.

All services are performed using professional-grade chemicals, compounds,

coatings, tools, and equipment sourced from third-party manufacturers. ZS Clean

makes no representations or warranties regarding the performance, longevity, or

outcome guarantees of any third-party product applied to a customer's vehicle.

Results from any service are subject to the vehicle's condition, age, surface

preparation, prior repairs, aftermarket modifications, and environmental factors

at the time of service, none of which are within ZS Clean's control.

ZS Clean reserves the right to modify, expand, discontinue, or limit any service

offering at any time without prior notice. The availability of any specific

service is subject to scheduling, technician availability, equipment availability,

weather conditions, and geographic service area limitations.

The information contained on the Site does not constitute a guarantee of service

availability, pricing, or outcome. All content is provided for general

informational purposes. ZS Clean makes no representation that services advertised

on the Site are appropriate, available, or permissible in any specific location

outside the San Diego, California service area.

2. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site and all content thereon — including but not

limited to source code, databases, functionality, software, website designs,

audio, video, text, photographs, graphics, logos, and the selection, compilation,

and arrangement thereof (collectively, "Content") — is owned by or licensed to

ZS Clean San Diego LLC and is protected by United States and international

copyright, trademark, patent, trade secret, and other intellectual property laws.

The ZS Clean San Diego LLC name, logo, brand marks, service marks, and all

related names, logos, product and service names, designs, and slogans are

trademarks of ZS Clean San Diego LLC or its affiliates. You may not use these

marks without the prior written permission of ZS Clean San Diego LLC. All other

names, logos, product and service names, designs, and slogans on the Site are

the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to

access and use the Site and Content solely for your personal, non-commercial use

and for the purpose of obtaining information about or booking ZS Clean services.

This license does not include the right to:

 (a) Reproduce, distribute, modify, create derivative works of, publicly

     display, publicly perform, republish, download, store, or transmit any of

     the Content;

 (b) Use any illustrations, photographs, video or audio sequences, or any

     graphics separately from the accompanying text;

 (c) Delete or alter any copyright, trademark, or other proprietary rights

     notices from copies of materials on the Site; or

 (d) Access or use any portion of the Site for any commercial purpose or for

     any public display, whether commercial or non-commercial.

Any use of the Site or Content that is not expressly permitted by these Terms

constitutes a breach of this Agreement and may violate copyright, trademark,

and other applicable laws, and could result in the immediate termination of your

license to use the Site and expose you to civil and criminal liability.

3. USER REPRESENTATIONS

By using the Site or booking any service with ZS Clean San Diego LLC, you

represent and warrant that:

 (a) You are at least 18 years of age and have the legal capacity to enter into

     a binding contract under applicable law;

 (b) You have the authority to authorize service on the vehicle submitted for

     detailing, either as the registered owner or as an authorized agent of the

     registered owner;

 (c) All information you provide in connection with a booking, registration, or

     payment is true, accurate, current, and complete;

 (d) You will maintain the accuracy of such information and update it as

     necessary;

 (e) You have accurately and completely disclosed the condition of the vehicle,

     including any pre-existing damage, hazardous conditions, biological

     contaminants, prior repairs, aftermarket modifications, or other material

     conditions that may affect the scope or safety of the service;

 (f) You will not use the Site or our services for any unlawful or unauthorized

     purpose;

 (g) Your use of the Site and our services does not violate any applicable law

     or regulation; and

 (h) You acknowledge that providing false, inaccurate, or incomplete information

     may result in service termination, forfeiture of deposits, and application

     of applicable fees without refund.

If any representation made by you is or becomes false, inaccurate, or misleading,

ZS Clean reserves the right to terminate your access to services, forfeit any

deposits, apply all applicable cancellation or no-show fees, and pursue any

additional remedies available under applicable law.

4. USER REGISTRATION

ZS Clean may require you to register for an account or customer profile in

connection with our booking platform or loyalty programs. When you register,

you agree to:

 (a) Provide accurate, current, and complete information as prompted during the

     registration process;

 (b) Maintain and promptly update your account information to keep it accurate,

     current, and complete;

 (c) Maintain the security and confidentiality of your account credentials and

     accept responsibility for all activities that occur under your account;

 (d) Notify ZS Clean immediately at support@zscleansandiego.com of any

     unauthorized use of your account or any other security breach; and

 (e) Ensure that you exit your account at the conclusion of each session.

ZS Clean reserves the right to remove, reclaim, or change a username you select

if, in ZS Clean's sole determination, such username is inappropriate, obscene,

objectionable, or otherwise objectionable. You may not create an account using

another person's identity or create more than one account for the purpose of

circumventing any policy, ban, or restriction.

ZS Clean reserves the right to refuse registration, suspend accounts, or

terminate accounts at its sole discretion, including but not limited to accounts

associated with prior cancellations, no-shows, disputed charges, fraudulent

activity, abusive conduct, or policy violations.

5. PURCHASES AND PAYMENT

ZS Clean San Diego LLC accepts payment through our online booking platform,

invoice links, and in-person payment methods as offered from time to time. By

providing a payment method, you represent and warrant that:

 (a) You are authorized to use the payment method provided;

 (b) The payment information you provide is true, correct, and complete;

 (c) You authorize ZS Clean to charge the provided payment method for all

     amounts owed, including service fees, booking deposits, cancellation fees,

     no-show fees, convenience fees, and any other charges expressly described

     in this Agreement or disclosed at the time of booking; and

 (d) You will promptly update your payment information if it changes so that

     we can complete your transaction and contact you as needed.

Payment is due in full upon completion of the scheduled service. ZS Clean will

not release a vehicle until payment has been received and processed in full.

All card transactions processed through Stripe or any other third-party payment

processor used by ZS Clean are subject to a four percent (4%) payment processing

fee, which will be disclosed at the time of checkout. This fee is non-negotiable

and non-refundable.

Any invoice not paid at the time of service completion is considered immediately

past due. ZS Clean reserves the right to assess interest on past-due balances at

a rate of eighteen percent (18%) per annum from the date the invoice becomes

overdue. The Customer is responsible for all costs of collection, including

reasonable attorney's fees and court costs.

ZS Clean reserves the right to revise pricing at any time prior to or following

an in-person vehicle inspection where the actual condition of the vehicle

materially differs from what was disclosed at booking. Revised pricing will be

communicated to the Customer prior to the commencement of service whenever

practicable. If the Customer declines the revised estimate, Section 29 cancellation

provisions will apply.

Refusal to pay for services rendered voids ZS Clean's service guarantee in its

entirety. ZS Clean reserves the right to pursue all available legal remedies for

non-payment, including but not limited to collections proceedings, civil litigation,

and credit reporting.

6. POLICY

ZS Clean San Diego LLC maintains a comprehensive Booking & Cancellation Policy

that governs scheduling, deposits, rescheduling, no-shows, arrival windows,

vehicle readiness, service termination, and related operational matters. This

policy is fully incorporated into this Agreement by reference and constitutes

binding terms upon the completion of any booking.

The full Booking & Cancellation Policy is set forth in Section 29 of this

Agreement and is available at https://www.zscleansandiego.com/booking-cancellation-policy.

By booking any service with ZS Clean through any booking channel — including but

not limited to our website, Zenbooker booking platform, phone, text message,

social media, or email — the Customer acknowledges and agrees to all terms set

forth in the Booking & Cancellation Policy, the Payment Authorization and Stored

Payment Methods provisions in Section 36, and all other applicable terms

contained in this Agreement.

ZS Clean reserves the right to update, revise, or modify its policies at any

time. The most current version of all policies will be made available on the

Site. Continued use of our services following any update constitutes acceptance

of the revised policies.

7. SOFTWARE

ZS Clean San Diego LLC utilizes various third-party software platforms and

automation tools to manage scheduling, customer relationships, communications,

data storage, payment processing, and business operations. These platforms

currently include, but are not limited to:

 Zenbooker (scheduling and booking management); Stripe (payment processing);

 SmartSuite (project and operations management); Webflow (website hosting and

 content management); Zapier (automation and workflow integration); Brevo

 (email and SMS marketing communications); Google Sheets (data analysis and

 reporting); and Google Workspace and Gmail (business communications and

 document management).

Your use of ZS Clean's services may involve the collection, storage, processing,

transfer, and analysis of your personal data, vehicle information, payment

information, and service history through these third-party platforms and their

associated servers, cloud infrastructure, and systems.

By engaging ZS Clean's services, booking an appointment, or submitting any

information through our website or booking platform, you acknowledge and consent

to:

 (a) The collection and processing of your data through the third-party platforms

     identified above and any additional platforms ZS Clean may reasonably

     adopt in the future to facilitate service delivery and business operations;

 (b) The transfer of your data to and storage on third-party servers, which may

     be located domestically or internationally;

 (c) The use of automation tools, AI-assisted systems, and workflow integrations

     to process your information, generate communications, analyze service data,

     and improve our operational systems; and

 (d) The potential use of aggregated, de-identified, or anonymized data derived

     from your service interactions to train, refine, or improve ZS Clean's

     internal systems, AI tools, or operational processes, to the extent

     permitted by applicable law.

ZS Clean employs commercially reasonable measures to select reputable,

security-compliant third-party platforms and to ensure the protection of your

data. However, ZS Clean does not warrant the absolute security of data transmitted

through third-party systems and shall not be liable for data breaches, service

outages, unauthorized access, or other security incidents occurring at the

third-party platform level that are beyond ZS Clean's reasonable control.

You agree that ZS Clean shall not be liable for any loss, damage, or disruption

arising from third-party software outages, technical failures, data loss, or

system errors not directly caused by ZS Clean's own negligence.

ZS Clean reserves the right to modify, replace, or discontinue the use of any

software platform at any time without prior notice where such change does not

materially degrade the services offered to the Customer.

8. PROHIBITED ACTIVITIES

You may access and use our Site and services only for lawful purposes consistent

with these Terms. You agree not to use the Site or services for any purpose that

is unlawful, prohibited by this Agreement, or in any manner that could damage,

disable, overburden, impair, or compromise our systems, services, or the

experience of other users. Without limiting the foregoing, you expressly agree

not to engage in any of the following:

 (a) Illegal or Unauthorized Use. Using our Site or services for any purpose

     that violates any applicable federal, state, local, or international law

     or regulation, including without limitation those relating to the export

     of data or software, consumer protection, unfair competition, anti-

     discrimination, or false advertising.

 (b) Misrepresentation and Fraud. Providing false, inaccurate, or misleading

     information at any point, including during booking, registration, or

     payment; impersonating any person or entity; booking service with no

     genuine intent to use it; using stolen, fraudulent, or unauthorized

     payment methods; or concealing material vehicle conditions to obtain a

     lower service quote.

 (c) Harassment and Abusive Conduct. Harassing, threatening, abusing,

     intimidating, defaming, or engaging in discriminatory conduct toward ZS

     Clean employees, technicians, contractors, or other customers, whether

     in person, by phone, by text, by email, or through any other medium. This

     includes the use of offensive, obscene, racist, sexist, or otherwise

     objectionable language in any interaction with ZS Clean.

 (d) Interference with Operations. Intentionally interfering with the

     technician's work process in any way that compromises safety or service

     quality; operating or moving the vehicle while technicians are actively

     performing service without being specifically requested to do so; allowing

     children, pets, or other individuals to enter or linger in the active

     service area; or otherwise creating unsafe conditions during service.

 (e) Technical Interference. Attempting to gain unauthorized access to any

     portion of the Site, our systems, or our booking platform; deploying

     viruses, malware, worms, or other harmful code; conducting denial-of-

     service attacks; scraping, harvesting, or otherwise collecting data from

     the Site without express written permission; or using automated bots,

     spiders, or scrapers in connection with the Site.

 (f) Unauthorized Commercial Activity. Using the Site or our services for

     any commercial purpose not expressly authorized by ZS Clean, including

     reselling our services without written consent, soliciting our customers

     for competing businesses, or using our pricing, service descriptions, or

     content to build a competing business.

 (g) Environmental Violations. Requesting or expecting ZS Clean to perform

     work in a manner that violates applicable environmental regulations,

     municipal ordinances, water discharge laws, or any other regulatory

     requirement applicable to mobile detailing operations in San Diego,

     California.

 (h) Safety Violations. Smoking in or around the active service area;

     handling, storing, or transporting illegal substances in a vehicle

     presented for service; possessing or leaving undisclosed weapons, sharp

     objects, needles, or biohazardous materials in the vehicle that may

     endanger technicians; or otherwise creating conditions that pose a risk

     of injury to ZS Clean personnel.

 (i) Chargeback Abuse. Disputing valid charges with your bank or card issuer

     in bad faith, circumventing the dispute resolution process described in

     this Agreement, or submitting fraudulent chargebacks for services rendered

     or cancellation fees validly assessed.

 (j) Content Standards. If you post any content on our Site, social media, or

     other ZS Clean platforms, you agree not to post content that is unlawful,

     defamatory, obscene, harassing, threatening, violent, discriminatory, or

     that infringes upon the intellectual property or privacy rights of any

     third party.

Violations of this Section constitute a material breach of this Agreement. ZS

Clean reserves the right to, without limitation: issue a written warning;

immediately terminate services; assess applicable cancellation, no-show, or

service fees; restrict or permanently ban access to booking and scheduling;

report conduct to appropriate law enforcement authorities; and pursue all

available civil remedies including claims for damages and attorney's fees.

9. USER GENERATED CONTRIBUTIONS

ZS Clean may provide opportunities for customers to submit reviews, testimonials,

photographs, feedback, before-and-after images, or other content through our

website, social media channels, booking platform, or other ZS Clean-operated

channels (collectively, "User Generated Contributions" or "Contributions").

Submission of any Contribution is entirely voluntary. By submitting any

Contribution, you represent and warrant that:

 (a) You are the creator of the Contribution or hold all necessary rights,

     licenses, and permissions required to submit and authorize ZS Clean's use

     of the Contribution as described herein;

 (b) The Contribution is accurate, truthful, and reflects your genuine experience;

 (c) The Contribution does not violate any applicable law, infringe upon any

     third party's intellectual property rights, or violate any person's privacy

     or publicity rights;

 (d) The Contribution does not contain defamatory, harassing, obscene, or

     otherwise harmful content; and

 (e) Any individuals visible in photographs or videos included in your

     Contribution have consented to the use of their likeness in connection

     with the Contribution.

You remain solely responsible for all Contributions you submit. ZS Clean does

not endorse, and is not responsible for, the content, accuracy, or legality of

any Contribution submitted by users. ZS Clean reserves the right, but is not

obligated, to review, moderate, edit, or remove any Contribution at any time,

with or without notice, that violates this Agreement or is otherwise objectionable

in ZS Clean's sole discretion.

ZS Clean provides no monetary or other compensation for Contributions unless an

express written agreement providing for compensation is executed in advance.

10. CONTRIBUTION LICENSE

By submitting any User Generated Contribution to ZS Clean through any channel,

you hereby grant ZS Clean San Diego LLC, its affiliates, licensees, successors,

and assigns a worldwide, perpetual, irrevocable, non-exclusive, transferable,

sublicensable, royalty-free license to use, reproduce, modify, adapt, publish,

translate, create derivative works from, distribute, perform, and publicly

display your Contribution in any media format and through any media channel,

whether now known or hereafter developed, for any purpose related to ZS Clean's

business operations, marketing, advertising, social media, quality assurance,

and training.

This license includes, without limitation, the right to:

 (a) Display your review, testimonial, or feedback on our website and marketing

     materials;

 (b) Share before-and-after photographs of your vehicle on our social media

     channels, website, and in advertising;

 (c) Use your Contribution, in whole or in part, in brochures, flyers, digital

     advertisements, and promotional content;

 (d) Edit, crop, modify, or adapt your Contribution for purposes of formatting

     or presentation, without materially altering its meaning; and

 (e) Sublicense these rights to third-party marketing partners, agencies, or

     service providers assisting ZS Clean with its business operations.

You retain ownership of your Contribution. Granting this license does not

prevent you from using your Contribution for your own purposes. However, once

submitted, you acknowledge that ZS Clean's rights under this license cannot be

retroactively revoked with respect to uses already commenced.

You waive, to the maximum extent permitted by applicable law, any moral rights

or rights of attribution in your Contribution.

If you wish to request removal of a Contribution from ZS Clean's owned channels,

you may contact us at support@zscleansandiego.com. ZS Clean will make reasonable

efforts to remove the Contribution from its website and owned social media.

However, ZS Clean cannot guarantee removal from third-party platforms (such as

Google, Yelp, or Facebook) or from cached or archived copies that are beyond

ZS Clean's reasonable control.

11. GUIDELINES FOR REVIEWS

ZS Clean welcomes honest feedback from our customers. Whether you submit a

review on our website, a third-party platform such as Google or Yelp, or our

social media channels, we ask that you adhere to the following guidelines:

 (a) Honesty and Accuracy. Reviews must reflect your genuine, first-hand

     experience with ZS Clean's services. Do not fabricate, exaggerate, or

     distort facts. If something did not meet your expectations, describe the

     situation accurately and factually.

 (b) Personal Experience Only. Reviews should reflect your own direct

     experience with ZS Clean. Do not post reviews on behalf of others or

     based on second-hand accounts. Employees, contractors, and individuals

     affiliated with competing businesses are prohibited from submitting reviews.

 (c) Respectful Tone. Critique should be focused on the service itself, not

     personal attacks on individual technicians or staff. Profanity, hate

     speech, discriminatory language, and personal insults are prohibited.

 (d) No Conflicts of Interest. You may not submit a review if you have a

     financial, personal, or competitive conflict of interest. Fake negative

     reviews submitted by competitors constitute fraud and may be subject to

     legal action.

 (e) Privacy. Do not include personal contact information, addresses, or other

     private details — yours or anyone else's — in any public review.

 (f) Relevance. Keep your review relevant to the detailing service provided.

     Off-topic commentary, political content, and unrelated grievances are not

     appropriate.

ZS Clean reserves the right to respond to reviews publicly, to report reviews

that violate applicable platform policies, and to remove reviews from ZS Clean's

own channels that violate this Agreement. ZS Clean does not have control over

reviews posted on independent third-party platforms and cannot remove such

reviews unilaterally.

12. MOBILE APPLICATION LICENSE

ZS Clean San Diego LLC may, at its discretion, offer a mobile application

("App") to allow customers to book appointments, manage service history, and

interact with ZS Clean's services. If such an App is made available, the

following terms apply:

License Grant. ZS Clean grants you a limited, non-exclusive, non-transferable,

revocable license to install and use the App on mobile devices you own or

control, solely for your personal, non-commercial use in connection with ZS

Clean's services.

License Restrictions. You agree not to:

 (a) Reverse engineer, decompile, disassemble, or attempt to derive the source

     code of the App;

 (b) Modify, adapt, translate, or create derivative works from the App;

 (c) Remove, alter, or obscure any proprietary rights notices on the App;

 (d) Use the App for any revenue-generating or commercial purpose not expressly

     authorized by ZS Clean;

 (e) Distribute or make the App available to third parties;

 (f) Use the App to send automated or unsolicited messages or to extract data

     from ZS Clean's systems; or

 (g) Export or re-export the App in violation of applicable U.S. export laws.

Third-Party Platform Terms. If the App is made available through Apple's App

Store or Google Play, additional terms from Apple Inc. or Google LLC may apply.

You acknowledge that your agreement with Apple or Google, as applicable, governs

your use of their respective platforms and that ZS Clean, not Apple or Google,

is responsible for the App and its content.

Termination. Your license to use the App terminates automatically upon any

violation of this Agreement or upon ZS Clean's discontinuation of the App.

Upon termination, you must cease all use of the App and delete all copies from

your devices.

13. THIRD-PARTY WEBSITES AND CONTENT

The Site or ZS Clean's communications may contain links to, or integrations

with, third-party websites, platforms, and content not owned or controlled by

ZS Clean San Diego LLC. These may include, without limitation, social media

platforms, payment portals, mapping services, review platforms, and booking

infrastructure.

ZS Clean does not control, endorse, or assume responsibility for the content,

accuracy, privacy practices, or policies of any third-party website or service.

Inclusion of any link or integration does not imply endorsement or sponsorship.

By accessing a third-party website through a link on our Site, or by interacting

with a third-party platform used by ZS Clean to facilitate its services (such as

Zenbooker, Stripe, Zapier, Brevo, or Google services), you do so at your own

risk and subject to the terms and privacy policies of those third parties.

ZS Clean shall not be liable for any loss, damage, or claim arising from your

access to or reliance on any third-party website, platform, or content. Any

transactions conducted with third parties — including providing payment information,

personal data, or other information — are strictly between you and that third

party.

If you encounter technical issues with any third-party platform that affects your

service with ZS Clean (such as a booking platform outage or payment processing

error), please contact us at support@zscleansandiego.com and we will work to

resolve the issue in coordination with the relevant third-party provider.

14. SERVICES MANAGEMENT

ZS Clean San Diego LLC reserves the right, in its sole discretion and at any

time without prior notice, to:

 (a) Monitor the Site for violations of this Agreement;

 (b) Take appropriate legal action against any party who violates applicable

     law or this Agreement, including reporting to law enforcement authorities;

 (c) Refuse, restrict, or terminate access to the Site and booking platform

     for any person for any lawful reason;

 (d) Remove or disable any content that is, in ZS Clean's judgment, objectionable,

     unlawful, harmful, or in violation of this Agreement;

 (e) Manage the Site and our services in a manner designed to protect the

     rights, property, and safety of ZS Clean and its employees, technicians,

     contractors, customers, and the public;

 (f) Modify, suspend, or discontinue any aspect of our services or the Site

     without notice or liability; and

 (g) Deny service to any Customer for any lawful reason, including but not

     limited to prior history of cancellations, no-shows, abusive conduct,

     disputed charges, or fraudulent activity.

ZS Clean does not guarantee the uninterrupted availability of the Site or any

of its services and shall not be liable for any loss arising from the unavailability

of the Site, booking platform, or communications infrastructure.

15. PRIVACY POLICY

Your privacy is important to ZS Clean San Diego LLC. By using our Site and

services, you consent to the collection, use, processing, and disclosure of your

personal information as described in this Section and in our full Privacy Policy

available at https://www.zscleansandiego.com/privacy-policy.

ZS Clean collects personal information that you provide directly to us when

booking services, registering an account, submitting inquiries, or communicating

with us. This information may include your name, address, email address, phone

number, vehicle information, payment details, and service history.

ZS Clean uses your information to:

 (a) Provide, schedule, confirm, and manage detailing services;

 (b) Process payments and enforce our cancellation and payment policies;

 (c) Communicate with you by email, SMS, phone, and automated messaging systems;

 (d) Send marketing, promotional, and informational communications, subject to

     your consent where required by law;

 (e) Improve our services, website, and internal operations, including through

     the use of AI-assisted tools and automation workflows;

 (f) Comply with applicable legal obligations; and

 (g) Detect, investigate, and prevent fraud and policy violations.

ZS Clean may share your information with third-party service providers, including

Zenbooker, Stripe, SmartSuite, Zapier, Brevo, Google Workspace, and other

platforms necessary to operate our business, subject to appropriate data

protection agreements. ZS Clean does not sell your personal information to

third parties for their independent marketing purposes.

Your data may be stored, processed, and transmitted across servers located in

the United States. By using our services, you consent to this processing and

storage.

You may request access to, correction of, or deletion of your personal information

by contacting us at support@zscleansandiego.com. Requests will be handled in

accordance with applicable California privacy law.

For complete information on ZS Clean's privacy practices, please review our

full Privacy Policy at https://www.zscleansandiego.com/privacy-policy.

16. TERM AND TERMINATION

This Agreement shall remain in full force and effect for as long as you use the

Site or any of ZS Clean's services. Notwithstanding any other provision of this

Agreement, ZS Clean reserves the right to, at any time and without notice or

liability in its sole discretion, deny access to or use of the Site and services

to any person for any lawful reason, including breach of any representation,

warranty, or covenant in this Agreement.

ZS Clean may terminate your access or account immediately upon:

 (a) Your breach of any term of this Agreement;

 (b) Your engagement in any prohibited activity described in Section 8;

 (c) Repeated cancellations, no-shows, or fraudulent chargebacks;

 (d) Abusive, threatening, or harassing conduct directed at ZS Clean personnel;

 (e) Non-payment or refusal to pay for services rendered; or

 (f) Any conduct that, in ZS Clean's sole judgment, is harmful to ZS Clean,

     its employees, its customers, or its business operations.

Upon termination: (i) your right to use the Site and services will immediately

cease; (ii) any outstanding balances owed to ZS Clean become immediately due

and payable; and (iii) all applicable cancellation or no-show fees will be

assessed and charged against any stored payment method on file.

Provisions of this Agreement that, by their nature, should survive termination

shall survive, including but not limited to payment obligations, intellectual

property rights, limitations of liability, indemnification, dispute resolution,

and governing law provisions.

17. MODIFICATIONS AND INTERRUPTIONS

ZS Clean reserves the right to modify, suspend, or discontinue any aspect of

the Site or our services at any time, with or without notice, for any reason

including maintenance, upgrades, or business decisions. We will not be liable

for any modification, suspension, or discontinuation of the Site or services.

ZS Clean does not guarantee that the Site will be available at all times without

interruption, error, or delay. The Site may experience downtime due to technical

issues, maintenance, third-party platform outages, or circumstances beyond our

control. ZS Clean shall not be liable for any inconvenience, loss, or damage

arising from Site unavailability.

We reserve the right to update, change, or replace any part of this Agreement

by posting updates to the Site. It is your responsibility to review the Site

periodically for changes. Your continued use of or access to the Site following

the posting of any changes constitutes acceptance of those changes.

18. GOVERNING LAW

This Agreement and any dispute or claim arising out of or in connection with it

shall be governed by and construed in accordance with the laws of the State of

California, without giving effect to any choice or conflict of law provisions.

Any legal suit, action, or proceeding arising out of or related to this

Agreement or the services provided by ZS Clean San Diego LLC shall be instituted

exclusively in the state or federal courts located in San Diego County, California.

You hereby waive any and all objections to the exercise of personal jurisdiction

by and venue in such courts.

19. DISPUTE RESOLUTION

Informal Resolution. Before initiating any formal legal proceeding, you agree

to contact ZS Clean at support@zscleansandiego.com and provide a written

description of your dispute, the relief you are seeking, and your contact

information. ZS Clean will attempt to resolve the dispute informally within

thirty (30) calendar days of receipt of your written notice. If the dispute is

not resolved within that period, either party may proceed with the formal

remedies described below.

Binding Arbitration. If informal resolution is unsuccessful, any dispute,

claim, or controversy arising out of or relating to this Agreement, including

the breach, termination, enforcement, interpretation, or validity thereof, or

to your use of ZS Clean's services, shall be settled by binding arbitration

administered by a neutral arbitrator in San Diego County, California, pursuant

to the applicable arbitration rules, rather than in court, except that either

party may bring claims in small claims court if those claims qualify.

You agree that any arbitration shall be conducted on an individual basis and

NOT as a class, consolidated, or representative action. THE PARTIES EXPRESSLY

WAIVE ANY RIGHT TO BRING A CLASS ACTION OR TO PARTICIPATE AS A PLAINTIFF OR

CLASS MEMBER IN ANY CLASS ACTION PROCEEDING.

Exceptions. Either party may seek equitable relief from a court of competent

jurisdiction to prevent irreparable harm or to enforce intellectual property

rights, pending the outcome of arbitration.

Claims must be brought within one (1) year of the date the cause of action

accrued, or the claim shall be forever barred.

20. CORRECTIONS

ZS Clean San Diego LLC makes reasonable efforts to ensure that the information

on the Site is accurate, current, and complete. However, the Site may contain

typographical errors, inaccuracies, or omissions related to descriptions,

pricing, availability, service timelines, and other information. ZS Clean

reserves the right to correct any errors, inaccuracies, or omissions at any

time without prior notice, including after a booking has been placed.

No representation or warranty is made by ZS Clean that the Site or its content

is accurate, complete, reliable, current, or error-free. ZS Clean assumes no

liability or responsibility for any errors or omissions in the content of the

Site.

21. DISCLAIMER

THE SITE AND ZS CLEAN'S SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE"

BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ZS CLEAN

EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED

WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND

NON-INFRINGEMENT.

ZS CLEAN DOES NOT WARRANT THAT:

 (a) THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;

 (b) ANY SERVICE RESULT — INCLUDING STAIN REMOVAL, ODOR ELIMINATION, SCRATCH

     REDUCTION, PAINT CORRECTION, CERAMIC COATING PERFORMANCE, TRIM

     RESTORATION, OR ANY OTHER DETAILING OUTCOME — IS GUARANTEED;

 (c) PRODUCTS OR CHEMICALS APPLIED DURING SERVICE WILL PRODUCE ANY SPECIFIC

     RESULT ON ANY PARTICULAR VEHICLE SURFACE, GIVEN VARIATIONS IN VEHICLE

     AGE, CONDITION, PRIOR REPAIRS, AFTERMARKET MODIFICATIONS, AND SURFACE

     INTEGRITY; OR

 (d) INFORMATION ON THE SITE IS ACCURATE, RELIABLE, COMPLETE, OR CURRENT.

THE USE OF ZS CLEAN'S SERVICES AND THE SITE IS AT YOUR SOLE RISK. TO THE

FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZS CLEAN DISCLAIMS ALL

REPRESENTATIONS AND WARRANTIES OF ANY KIND.

22. LIMITATIONS OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZS CLEAN

SAN DIEGO LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, TECHNICIANS,

CONTRACTORS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,

SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT

LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL,

BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN

CONNECTION WITH:

 (a) Your use of or inability to use the Site or ZS Clean's services;

 (b) Any defect, delay, error, or omission in our services;

 (c) Pre-existing damage to a vehicle not disclosed prior to service;

 (d) Damage to fragile, aged, oxidized, repainted, wrapped, previously repaired,

     or poorly maintained vehicle surfaces that results from or is revealed by

     the detailing process;

 (e) Damage to or failure of electronics, infotainment systems, aftermarket

     accessories, or improperly installed components;

 (f) Battery, electrical, mechanical, or engine-related failures discovered

     during or after service;

 (g) Loss or damage to personal property left in the vehicle;

 (h) Unauthorized use of your account;

 (i) Any third-party platform outage, data breach, or technical failure

     beyond ZS Clean's reasonable control; or

 (j) Any matter beyond ZS Clean's reasonable control.

IN NO EVENT SHALL ZS CLEAN'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS

ARISING OUT OF OR RELATING TO THIS AGREEMENT OR OUR SERVICES EXCEED THE GREATER

OF: (A) THE TOTAL AMOUNT PAID BY YOU TO ZS CLEAN FOR THE SPECIFIC SERVICE GIVING

RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.

IN SUCH JURISDICTIONS, ZS CLEAN'S LIABILITY WILL BE LIMITED TO THE FULLEST

EXTENT PERMITTED BY APPLICABLE LAW.

23. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to defend,

indemnify, and hold harmless ZS Clean San Diego LLC, its members, managers,

officers, employees, agents, technicians, contractors, licensors, service

providers, successors, and assigns from and against any and all claims,

liabilities, damages, judgments, awards, losses, costs, expenses, and attorney's

fees arising out of or resulting from:

 (a) Your use of or access to the Site or our services;

 (b) Your breach of any representation, warranty, or obligation in this

     Agreement;

 (c) Your violation of any applicable federal, state, or local law or regulation;

 (d) Your failure to accurately disclose the condition of your vehicle prior to

     service, including hazardous conditions, biohazards, or pre-existing damage;

 (e) Your failure to comply with the vehicle readiness and appointment preparation

     requirements described in this Agreement;

 (f) Any claim by a third party arising from your actions or omissions in

     connection with ZS Clean's services;

 (g) Any injury to ZS Clean personnel caused by your negligence, failure to

     disclose unsafe conditions, or violation of the safety provisions of this

     Agreement; or

 (h) Any User Generated Contribution you submit that violates any third-party

     right or applicable law.

ZS Clean reserves the right to assume exclusive control and defense of any matter

subject to indemnification by you, in which case you agree to cooperate fully

with ZS Clean in asserting any available defenses. You agree not to settle any

such matter without ZS Clean's prior written consent.

24. USER DATA

ZS Clean collects, stores, and processes data that you provide in connection

with your use of the Site and our services, including personal information,

vehicle details, service history, payment data, and communications. ZS Clean

maintains commercially reasonable administrative, technical, and physical

safeguards to protect this data.

By using our services, you acknowledge and agree that:

 (a) ZS Clean may use your data to manage and improve service delivery, process

     payments, and communicate with you as described in Section 15;

 (b) Your data may be processed through and stored on third-party platforms,

     including Zenbooker, Stripe, SmartSuite, Zapier, Brevo, Google Workspace,

     and other platforms necessary for ZS Clean's operations;

 (c) ZS Clean may use aggregated, de-identified, or anonymized data derived

     from your service interactions to train or improve AI systems, automation

     workflows, or operational processes, to the extent permitted by applicable

     law; and

 (d) ZS Clean is not responsible for the data security practices of third-party

     platforms used to deliver our services, provided ZS Clean has taken

     reasonable steps to select reputable and compliant providers.

You are responsible for maintaining the accuracy and completeness of the

information you provide to ZS Clean. ZS Clean is not liable for any loss arising

from inaccurate, incomplete, or outdated information you have provided.

25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By using the Site, booking a service, or submitting any information to ZS Clean,

you consent to receiving communications from ZS Clean electronically. ZS Clean

may communicate with you via email, SMS text message, automated messaging

systems, or notices posted on the Site.

You agree that all agreements, notices, disclosures, booking confirmations,

service agreements, and other communications provided to you electronically

satisfy any legal requirement that such communications be in writing. Your

booking of any service through our platform, submission of any online form, or

acceptance of any electronic communication constitutes your electronic signature

and your agreement to the terms presented.

You may withdraw your consent to electronic communications at any time by

contacting us at support@zscleansandiego.com; however, withdrawal of consent

will not affect the enforceability of this Agreement with respect to any

transaction or booking completed prior to withdrawal.

26. SMS TEXT MESSAGING

By providing your phone number and booking a service with ZS Clean San Diego

LLC, you expressly consent to receiving automated and manually sent SMS text

messages from ZS Clean at the phone number you provided. These messages may

include, without limitation:

 (a) Appointment confirmations, reminders, and updates;

 (b) Arrival notifications and technician dispatching updates;

 (c) Payment requests, invoices, and receipts;

 (d) Cancellation and rescheduling notifications;

 (e) Service follow-ups and satisfaction inquiries; and

 (f) Promotional offers, maintenance reminders, and marketing communications,

     subject to your consent where required by law.

Message and data rates may apply depending on your mobile carrier plan. Message

frequency varies based on your service activity.

To opt out of SMS marketing messages, reply STOP to any text message from ZS

Clean. To opt out of all SMS communications, including transactional messages,

contact us at support@zscleansandiego.com. Please note that opting out of

transactional messages (such as appointment reminders) may affect our ability

to communicate critical service information to you.

ZS Clean is not responsible for any charges, fees, or errors from your wireless

carrier related to SMS messages. Delivery of SMS messages is subject to your

carrier's service coverage and is not guaranteed.

27. CALIFORNIA USERS AND RESIDENTS

If you are a California resident, the following additional provisions apply:

California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA).

You have the following rights regarding your personal information:

 (a) Right to Know. You have the right to request that ZS Clean disclose the

     categories and specific pieces of personal information it has collected

     about you, the categories of sources from which that information was

     collected, the business purpose for collecting or sharing the information,

     and the categories of third parties with whom ZS Clean shares the information.

 (b) Right to Delete. You have the right to request deletion of your personal

     information, subject to certain exceptions permitted by law.

 (c) Right to Correct. You have the right to request correction of inaccurate

     personal information ZS Clean maintains about you.

 (d) Right to Opt-Out of Sale or Sharing. ZS Clean does not sell your personal

     information as defined under California law. If this practice changes, you

     will be notified and provided with an opt-out mechanism.

 (e) Right to Non-Discrimination. ZS Clean will not discriminate against you

     for exercising any of your California privacy rights.

To exercise any of the above rights, submit a verifiable consumer request to

support@zscleansandiego.com. ZS Clean will respond to verifiable requests within

the timeframes required by applicable California law.

California Civil Code Section 1789.3. California residents are entitled to the

following consumer rights notice: if you have a complaint regarding our services,

you may contact the Complaint Assistance Unit of the Division of Consumer

Services of the Department of Consumer Affairs in writing at 1625 North Market

Blvd., Suite N 112, Sacramento, California 95834, or by telephone at

(800) 952-5210.

28. MISCELLANEOUS

Entire Agreement. This Agreement, together with any policies, schedules, or

addenda incorporated by reference herein, constitutes the entire agreement

between you and ZS Clean San Diego LLC with respect to the subject matter

hereof and supersedes all prior and contemporaneous agreements, representations,

warranties, and understandings.

Waiver. No failure or delay by ZS Clean in exercising any right, power, or

remedy shall operate as a waiver thereof. No single or partial exercise of any

right, power, or remedy shall preclude any further exercise of that or any other

right, power, or remedy.

Severability. If any provision of this Agreement is found to be invalid,

unlawful, or unenforceable by a court or arbitrator of competent jurisdiction,

that provision shall be modified to the minimum extent necessary to make it

enforceable, and the remaining provisions shall continue in full force and effect.

Assignment. You may not assign or transfer any of your rights or obligations

under this Agreement without ZS Clean's prior written consent. ZS Clean may

freely assign this Agreement, including in connection with a merger, acquisition,

or sale of assets, without restriction.

No Agency. Nothing in this Agreement creates a partnership, joint venture,

employer-employee, or franchise relationship between you and ZS Clean. ZS Clean's

technicians and service professionals may be independent contractors.

Headings. Section headings are for convenience only and shall not affect the

interpretation of this Agreement.

Force Majeure. ZS Clean shall not be liable for any delay or failure to perform

its obligations under this Agreement due to causes beyond its reasonable control,

including but not limited to acts of God, natural disasters, government orders,

public health emergencies, labor disputes, supply chain disruptions, power

failures, or telecommunications failures.

29. CANCELLATION POLICY, DEPOSITS, RESCHEDULING, NO-SHOWS,

ARRIVAL WINDOW, AND SCHEDULING ENFORCEMENT

ZS Clean San Diego LLC reserves dedicated appointment times, technician labor,

travel scheduling, operational resources, and service availability for every

appointment booked through our website, Zenbooker platform, phone, text message,

social media, invoice system, recurring maintenance program, or any other booking

method offered by our company.

Because each appointment blocks off time that could otherwise be offered to

other customers, the following policies are strictly enforced. By booking any

service with ZS Clean, the Customer acknowledges and agrees to all terms in

this Section.

APPOINTMENT RESERVATIONS & SCHEDULING COMMITMENT

When a Customer books an appointment with ZS Clean San Diego LLC, ZS Clean

reserves technician labor, travel scheduling, equipment preparation, and dedicated

scheduling availability exclusively for that Customer. ZS Clean reserves the

right, at its sole discretion, to require prior to confirming any appointment:

 (a) A valid payment method on file;

 (b) A booking deposit;

 (c) Partial prepayment of the scheduled service total; or

 (d) Full prepayment of the scheduled service total.

Customers with a prior history of cancellations, no-shows, excessive rescheduling,

disputed charges, declined payments, or abusive conduct may be required to

prepay future services in full. ZS Clean reserves the right to deny scheduling

to any Customer for any lawful reason.

BOOKING DEPOSITS

ZS Clean may collect a booking deposit at the time of scheduling. The following

terms apply:

 (a) All deposits are credited toward the Customer's final service invoice upon

     successful service completion;

 (b) Deposits are non-refundable except as required by applicable law;

 (c) ZS Clean may, at its sole discretion, transfer a deposit toward a future

     appointment provided rescheduling requirements are satisfied; and

 (d) Acceptance of a booking confirmation constitutes acknowledgment of the

     deposit's non-refundable nature.

ARRIVAL WINDOW POLICY

All scheduled appointment times are estimates only. ZS Clean operates using a

thirty (30) minute arrival window from the stated appointment time. For example,

a 10:00 AM appointment may result in technician arrival anytime between 10:00 AM

and 10:30 AM. This window accounts for traffic, prior service durations, weather,

equipment logistics, and operational variables. Customers who are unavailable or

unable to provide vehicle access during the arrival window may be treated as a

cancellation or no-show under this Section.

RESCHEDULING POLICY

ZS Clean will permit one (1) penalty-free rescheduling provided all of the

following conditions are satisfied:

 (a) At least forty-eight (48) hours' advance notice is provided;

 (b) The new appointment is confirmed within fourteen (14) calendar days of

     the original date;

 (c) The Customer remains responsive and cooperative; and

 (d) Scheduling availability permits the change.

Rescheduling requests that do not satisfy all conditions above may result in

deposit forfeiture, additional deposit requirements, mandatory prepayment,

reduced scheduling priority, or refusal of future service. Appointments

rescheduled beyond the fourteen (14) day window are treated as cancellations.

ZS Clean reserves sole discretion to approve or deny rescheduling requests.

CANCELLATION POLICY

Customers are required to provide a minimum of forty-eight (48) hours' advance

notice to cancel any appointment. The following fee schedule applies:

 TIER 1 — 48 or More Hours' Notice:

 No cancellation fee. Deposit may be transferred to a future appointment at

 ZS Clean's discretion, subject to scheduling availability.

 TIER 2 — 24 to 48 Hours' Notice:

 A cancellation fee of up to fifty percent (50%) of the scheduled service total

 may be charged.

 TIER 3 — Less Than 24 Hours' Notice:

 A cancellation fee of up to seventy-five percent (75%) of the scheduled service

 total may be charged.

 TIER 4 — Within 2 Hours of the Appointment, After Technician Dispatch, or

 While Technicians Are Actively Traveling:

 A cancellation fee of up to one hundred percent (100%) of the scheduled service

 total may be charged.

Cancellation fees represent reasonable compensation for reserved technician labor,

travel costs, fuel, payroll obligations, and lost booking opportunities. The

Customer acknowledges these charges are reasonable operational protections and

not penalties.

NO-SHOW POLICY

A no-show occurs when ZS Clean's technicians arrive at the service location and

are unable to begin or complete service for any reason attributable to the

Customer, including:

 (a) The Customer is absent or unreachable;

 (b) The vehicle is unavailable, inaccessible, or removed;

 (c) Keys are not provided;

 (d) Property access is denied;

 (e) The Customer refuses service after arrival;

 (f) The Customer stops responding;

 (g) The address provided was incorrect; or

 (h) The Customer otherwise prevents service from being performed.

No-shows may be charged up to one hundred percent (100%) of the scheduled service

total. ZS Clean further reserves the right to retain deposits, require prepayment

for future appointments, restrict scheduling access, and pursue collection of

unpaid balances.

VEHICLE READINESS AND WAITING TIME

The Customer is solely responsible for ensuring the vehicle and service area are

fully prepared prior to technician arrival, including removal of all personal

belongings, valuables, trash, firearms, car seats, booster seats, and any items

that may interfere with the detailing process. ZS Clean is not responsible for

loss, damage, or theft of personal property left in the vehicle. Technicians

are not required to prepare the vehicle prior to beginning service.

If technicians are delayed more than ten (10) minutes due to Customer unpreparedness,

inaccessibility, or failure to clear the vehicle, ZS Clean may assess a

convenience or waiting time fee of not less than fifty dollars ($50.00). Extended

delays may result in reduced service scope, additional labor charges, or

full cancellation with applicable no-show charges.

REFUSAL OR TERMINATION OF SERVICE

ZS Clean may refuse, suspend, or terminate service if:

 (a) Vehicle conditions materially differ from what was disclosed at booking;

 (b) Undisclosed hazardous or biohazardous conditions are present;

 (c) Aggressive, unsecured animals are present;

 (d) The Customer or any individual at the location engages in abusive or

     threatening conduct toward ZS Clean personnel;

 (e) The service environment is unsafe; or

 (f) The Customer violates any term of this Agreement.

Service termination under these circumstances may result in a charge of up to

one hundred percent (100%) of the scheduled service total. Such termination does

not constitute a breach of contract by ZS Clean.

WEATHER AND COMPANY-INITIATED CHANGES

ZS Clean reserves the right to postpone or cancel appointments due to severe

weather, illness, equipment failure, staffing emergencies, natural disasters, or

other force majeure events. In such cases, no cancellation fee will be charged

to the Customer, deposits will be transferred to the rescheduled appointment,

and refunds may be issued at ZS Clean's discretion. ZS Clean shall not be liable

for any indirect losses arising from company-initiated schedule modifications.

30. BOOKING RESPONSIBILITIES

The Customer acknowledges and accepts the following responsibilities as a

condition of booking any service with ZS Clean San Diego LLC:

 (a) Vehicle Ownership and Authorization. The Customer represents that they

     are the registered owner of the vehicle to be serviced or have the

     express written or verbal authorization of the registered owner to authorize

     detailing service on that vehicle. Booking service on a vehicle belonging

     to another person without their knowledge or consent is strictly prohibited.

 (b) Accurate Condition Disclosure. The Customer is solely responsible for

     fully and accurately disclosing all material conditions of the vehicle at

     the time of booking, including but not limited to: heavy staining, pet

     hair, sand, excessive odors, mold, mildew, biohazardous materials, bodily

     fluids, animal waste, chemical spills, chemical overspray, prior paint

     repair or repainting, wrapped surfaces, aftermarket modifications, fragile

     or damaged trim, oxidized or degraded surfaces, or any other condition that

     could affect the scope, duration, safety, or outcome of the service.

 (c) Vehicle Operability. The Customer warrants that the vehicle is operable

     and in a condition that is reasonably safe to work on. This includes

     ensuring that the vehicle's doors, hood, trunk, windows, and other

     components function normally. ZS Clean is not responsible for and assumes

     no liability for any pre-existing mechanical, electrical, or structural

     condition of the vehicle.

 (d) Vehicle Movement Authorization. By booking a service, the Customer

     expressly authorizes ZS Clean technicians to move, reposition, or adjust

     the vehicle as reasonably necessary to perform the scheduled service. This

     authorization does not extend to moving the vehicle on public roads or to

     locations outside the service area without the Customer's express direction.

 (e) Service Area Access. The Customer is responsible for ensuring that the

     service location provides ZS Clean technicians with adequate space and

     access to safely and effectively perform the service, including reasonable

     access to electrical power or water where applicable.

 (f) Workplace Safety. The Customer is responsible for ensuring that the

     service environment is free from hazards, including aggressive or unsecured

     animals, sharp objects, weapons, biohazardous materials, and any unsafe

     environmental condition. Customers and their guests must remain at least

     ten to fifteen feet away from the active service area during service to

     avoid injury from pressure washers, polishers, hoses, electrical cords,

     chemicals, and other detailing equipment. ZS Clean is not responsible for

     any injury sustained by the Customer or their guests as a result of entering

     or interfering with the active work area.

 (g) Smoking and Hazardous Activities. Smoking or vaping in or around the

     active service area is strictly prohibited due to the flammable nature of

     detailing chemicals and for the health and safety of ZS Clean personnel.

31. ADDITIONAL LIMITATIONS OF LIABILITY

In addition to the limitations set forth in Section 22, the following specific

limitations and disclaimers apply to ZS Clean's detailing services:

 (a) Pre-Existing Conditions. ZS Clean is not responsible for pre-existing

     scratches, chips, swirl marks, oxidation, fading, cracking, peeling, or

     any other surface condition that may become more visible following

     cleaning, polishing, or coating. The detailing process may reveal

     pre-existing damage that was not apparent on unwashed or unpolished

     surfaces.

 (b) Fragile, Aged, and Compromised Surfaces. ZS Clean is not liable for

     damage to vehicle surfaces that are fragile, oxidized, single-stage

     painted, repainted by a non-manufacturer, wrapped, ceramic-coated by a

     prior installer, or otherwise in a compromised condition that makes them

     susceptible to damage during normal detailing procedures. Customers are

     responsible for disclosing known surface vulnerabilities prior to service.

 (c) Stain, Odor, and Scratch Removal. The removal of stains, odors, scratches,

     or paint defects is not guaranteed. Some stains are permanent. Some odors

     require ozone treatment or specialist intervention beyond the scope of

     detailing. Some scratches penetrate below the clear coat and cannot be

     corrected without repainting. ZS Clean will make commercially reasonable

     efforts using professional-grade tools and products but makes no guarantee

     of any specific outcome.

 (d) Pet Hair and Sand. Pet hair and sand embedded in carpet or upholstery may

     not be fully removable through standard vacuuming or extraction. ZS Clean

     will make reasonable efforts but does not guarantee complete removal.

 (e) Windows and Glass. Temperature, humidity, and environmental conditions may

     cause window cleaning chemicals to leave streaking or filming on glass.

     ZS Clean is not liable for residual film that results from these environmental

     variables. Customers may remove light film with a clean microfiber cloth

     after the vehicle has cooled to ambient temperature.

 (f) Headliners. Headliner cleaning is performed gently to avoid compromising

     the adhesive used to secure the headliner to the vehicle's roof structure.

     Aggressive cleaning of headliners may cause sagging. ZS Clean is not

     liable for sagging headliners where cleaning was performed at the

     Customer's request or where the headliner adhesive was already compromised

     prior to service. If a headliner is assessed as too fragile to clean, ZS

     Clean technicians will decline to clean it to avoid further damage.

 (g) Interior Controls and Components. ZS Clean is not responsible for damage

     to dashboard buttons, infotainment screens, steering wheel controls, gear

     selectors, climate controls, or other interior components where damage

     results from pre-existing accumulation of dirt, grime, adhesive residue,

     or cosmetic product that was lodged in or around the component prior to

     service. Cleaning of heavily soiled interior controls may result in loss

     of button markings or tactile indicators.

 (h) Wheels and Brake Components. ZS Clean is not responsible for baked-on

     brake dust that cannot be fully removed from wheel surfaces or deep within

     wheel crevices. Some wheels may be in a condition that requires

     professional refinishing or replacement, which is beyond the scope of

     detailing. ZS Clean's wheel cleaning services are not a substitute for

     professional wheel repair or refinishing.

 (i) Paint, Trim, and Chrome. ZS Clean is not responsible for paint

     imperfections, trim degradation, or chrome damage that is beyond the

     scope of detailing or that requires repainting, reconditioning, or

     replacement. Some paint, trim, and chrome damage is irreversible through

     detailing alone.

 (j) Bird Droppings, Bug Splatter, Sap, and Tar. These contaminants chemically

     etch into vehicle paintwork if left for extended periods. ZS Clean is not

     responsible for deep etching or paint damage resulting from prolonged

     exposure to these contaminants prior to service. In some cases, etching

     may be permanent or may require paint correction beyond the scope of the

     original service.

 (k) Electronics and Infotainment. ZS Clean is not liable for damage to or

     failure of any electronic system, infotainment unit, speaker system,

     backup camera, sensor, ADAS component, or other electronic accessory,

     whether caused by moisture, cleaning solutions, or the detailing process,

     unless directly caused by ZS Clean's gross negligence.

 (l) Third-Party Products. ZS Clean is not liable for any adverse outcome

     resulting from the application of third-party chemical products,

     compounds, coatings, or materials used during service, including any

     manufacturer defects, unexpected chemical reactions with prior treatments,

     or adverse interactions with aftermarket materials present on the vehicle.

 (m) Ceramic Coatings. Ceramic coating results are subject to the condition and

     preparation of the underlying vehicle surface. Ceramic coatings applied

     over pre-existing surface damage, contamination, or compromised paint may

     fail prematurely or may not bond correctly. No durability, performance, or

     longevity guarantee is made with respect to any ceramic coating unless

     expressly provided in writing as part of a separate warranty document.

     Manufacturing warranties for coating products, where applicable, are

     subject to the terms of the respective product manufacturer.

32. PROOF OF DAMAGE OR ISSUES

ZS Clean maintains a documented pre-service and post-service inspection process

to protect both our customers and our team. The following terms govern the

process for raising damage claims or service quality concerns:

 (a) Pre-Service Inspection. ZS Clean technicians will conduct a pre-service

     inspection to document the existing condition of the vehicle prior to

     commencing any work. The Customer will be notified of any pre-existing

     conditions, damage, or concerns identified at that time. The Customer's

     acknowledgment of the pre-service inspection — whether verbal or by allowing

     service to proceed — constitutes acceptance of the pre-existing conditions

     documented therein.

 (b) Post-Service Inspection. Upon completion of service, the Customer is

     encouraged to conduct a post-service review with the technician prior to

     the technician's departure. Any concerns regarding service quality or

     potential damage should be raised at that time.

 (c) 24-Hour Claim Window. All claims of damage, deficient workmanship, or

     incomplete service must be submitted to ZS Clean in writing, with

     photographic documentation, within twenty-four (24) hours of the

     completion of service. Claims submitted after this window are not

     guaranteed for review, correction, or refund. ZS Clean will, however,

     make reasonable efforts to review and address claims submitted in good

     faith beyond the 24-hour window.

 (d) Submission Method. All claims must be submitted by email to

     support@zscleansandiego.com with a written description of the issue

     and photographs documenting the claimed damage or deficiency.

 (e) Investigation. Upon receipt of a timely and properly documented claim,

     ZS Clean will investigate and respond within a reasonable time. If ZS

     Clean determines that the claimed damage or deficiency is attributable to

     ZS Clean's work, ZS Clean will, at its election, redo the affected portion

     of the service or provide a partial refund not to exceed the value of the

     deficient service component.

 (f) Conditions Voiding Claims. The following circumstances void any claim:

     (i) The Customer authorized or performed any additional cleaning, repairs,

         or alterations to the vehicle following ZS Clean's service;

     (ii) The claimed damage is attributable to a pre-existing condition

          documented during pre-service inspection;

     (iii) The Customer failed to disclose material vehicle conditions at booking;

     (iv) The claim was submitted after the 24-hour window without good cause;

     (v) Payment for the service was not made in full; or

     (vi) The claimed item was not included in the confirmed service order.

 (g) Refusal of Redo. If the Customer declines a redo appointment for the

     disputed service component, any available refund shall be limited to a

     maximum of twenty percent (20%) of the value of that specific service

     component.

33. ESTIMATE FOR DURATION OF SERVICE

All service time estimates provided by ZS Clean at the time of booking are

good-faith approximations based on the information available about the vehicle's

condition, size, service package selected, and prior customer-provided details.

They are not guarantees of actual service duration.

The Customer acknowledges and agrees that:

 (a) Actual service duration may be shorter or longer than the estimated time,

     depending on vehicle condition discovered upon inspection, complexity of

     the service, environmental conditions, or unforeseen circumstances;

 (b) If the vehicle's actual condition requires significantly more time than

     estimated, ZS Clean will communicate a revised timeline or a revised

     service estimate to the Customer. The Customer will have the opportunity

     to approve or decline the revised scope. If the Customer declines, the

     applicable cancellation provisions of Section 29 will apply;

 (c) ZS Clean will not be held liable for any inconvenience, scheduling

     conflict, transportation cost, or consequential loss resulting from

     a service duration that differs from the original estimate; and

 (d) ZS Clean reserves the right to reduce the scope of service if time

     constraints prevent full completion of the booked package, particularly

     where delays are attributable to the Customer's failure to prepare the

     vehicle in advance.

34. BATTERY & VEHICLE CONDITION

ZS Clean San Diego LLC is not responsible for any battery, electrical, mechanical,

or engine-related failure that occurs during or after a detailing service.

Specifically:

 (a) Battery Drain. Detailing services require that the vehicle's doors,

     windows, or other electronic components remain operational during service.

     If the vehicle's battery is in a weakened, degraded, or end-of-life

     condition, the demands of the service may contribute to battery drain or

     failure. ZS Clean is not liable for battery failure or replacement costs

     associated with a battery that was in a pre-existing compromised condition.

 (b) Electrical Systems. ZS Clean is not liable for any failure of the

     vehicle's electrical systems, including but not limited to central locking

     systems, power windows, infotainment units, backup cameras, sensors, ADAS

     systems, or remote start systems that occurs during or following a detailing

     service, unless the failure is directly and demonstrably caused by ZS

     Clean's gross negligence.

 (c) Mechanical Condition. The Customer warrants that the vehicle is in a

     sufficiently safe mechanical condition to be worked on and, if necessary,

     repositioned at the service location. ZS Clean is not liable for any

     mechanical failure — including brake failure, transmission issues, power

     steering failure, or any other mechanical deficiency — discovered or

     occurring during service.

 (d) Unsafe Vehicles. ZS Clean reserves the right to decline or immediately

     suspend service on any vehicle that is, upon inspection or during service,

     discovered to be in a condition that poses a safety risk to technicians or

     bystanders. In such circumstances, applicable cancellation charges may apply.

35. PHOTO & DATA CONSENT

By booking any service with ZS Clean San Diego LLC, the Customer expressly

consents to the following:

 (a) Photographs and Video. ZS Clean is authorized to photograph and video

     record the Customer's vehicle before, during, and after service for any

     or all of the following purposes: marketing, advertising, social media

     content, website content, quality control documentation, dispute resolution,

     internal training, and records retention.

 (b) Marketing Use. Photographs and videos of the Customer's vehicle may be

     published on ZS Clean's social media channels (including but not limited

     to Instagram, Facebook, TikTok, and YouTube), website, and in advertising

     campaigns without additional consent, compensation, or prior notice.

 (c) Privacy Protections. ZS Clean will not include the Customer's full name,

     home address, or vehicle license plate in any public-facing marketing

     material without the Customer's prior written consent.

 (d) Opt-Out. Customers who do not consent to the use of vehicle photographs

     or video in external marketing must notify ZS Clean in writing prior to

     the scheduled appointment by emailing support@zscleansandiego.com. Upon

     receipt of written opt-out notice, ZS Clean will restrict the use of that

     Customer's vehicle media to internal training and quality assurance purposes.

     Opt-out requests received after service has commenced may not be effective

     with respect to media already captured.

 (e) Data Processing Consent. The Customer consents to the collection,

     processing, storage, and use of their personal data, vehicle information,

     service history, and communications through ZS Clean's third-party

     software platforms, automation tools, and AI-assisted systems as described

     in Sections 7, 15, and 24 of this Agreement, to the extent permitted by

     applicable law.

36. PAYMENT AUTHORIZATION AND STORED PAYMENT METHODS

By providing a payment method — including a credit card, debit card, or other

form of electronic payment — through Stripe, Zenbooker, an invoice link, online

checkout, or any other payment processor used by ZS Clean, the Customer expressly

authorizes ZS Clean San Diego LLC to:

 (a) Securely retain the provided payment method on file as a condition of

     booking confirmation;

 (b) Charge the stored payment method for the following, without requiring

     additional authorization at the time of each charge:

       (i)   Booking deposits;

       (ii)  Full service payment upon completion;

       (iii) Cancellation fees assessed under Section 29;

       (iv)  No-show fees assessed under Section 29;

       (v)   Waiting time and convenience fees assessed under Section 29;

       (vi)  Outstanding balances from prior appointments;

       (vii) Any additional services approved by the Customer during service; and

       (viii) Any other fees or charges expressly authorized under this Agreement;

 (c) Retain the stored payment method for the duration of the Customer's

     relationship with ZS Clean, including for future appointments, subscription

     or maintenance plan billing, and enforcement of cancellation or no-show

     obligations.

The Customer acknowledges that the stored payment method serves as security for

the scheduled appointment time and that the authorization described herein remains

in effect until the Customer provides written notice of revocation to

support@zscleansandiego.com. Revocation of payment authorization does not

extinguish any outstanding financial obligation owed to ZS Clean.

ZS Clean utilizes Stripe and other PCI-DSS compliant payment processors to store

and process payment information. ZS Clean does not directly store full card

numbers on its own servers. The Customer's payment data is subject to the

security practices and terms of the applicable payment processor.

37. CUSTOMER-SUPPLIED PRODUCTS

ZS Clean San Diego LLC uses professional-grade detailing products, chemicals,

compounds, coatings, and tools selected and supplied by ZS Clean as part of its

standard service delivery. As a general policy, ZS Clean does not apply

customer-supplied products or chemicals to vehicles unless a separate written

agreement has been executed in advance.

If ZS Clean agrees, in writing, to apply a Customer-supplied product or

chemical, the following terms apply:

 (a) The Customer assumes full responsibility for the suitability, safety,

     compatibility, and performance of the supplied product for use on the

     specific vehicle's surfaces;

 (b) ZS Clean makes no representation or warranty with respect to the outcome,

     performance, or durability of any Customer-supplied product;

 (c) ZS Clean shall not be liable for any adverse reaction, surface damage,

     discoloration, failure to bond, or any other outcome — whether anticipated

     or unanticipated — arising from the application of a Customer-supplied

     product; and

 (d) The Customer agrees to indemnify and hold ZS Clean harmless from any

     claims, losses, or damages arising from ZS Clean's application of

     Customer-supplied products at the Customer's request.

ZS Clean reserves the right to decline to apply any Customer-supplied product

that, in the technician's professional judgment, poses a risk of damage to the

vehicle or harm to personnel.

38. CONTACT US

If you have questions, concerns, or complaints regarding these Terms of Service,

a booked or completed service, a billing matter, or any other issue, please

contact ZS Clean San Diego LLC using the information below:

 ZS Clean San Diego LLC

 San Diego, California

 Phone:    (760) 802-0086

 Email:    support@zscleansandiego.com

 Website:  https://www.zscleansandiego.com

ZS Clean endeavors to respond to all written inquiries within two (2) business

days. For urgent matters related to a same-day or imminent appointment, please

contact us by phone.

CUSTOMER ACKNOWLEDGMENT

By accessing the Site, booking a service, submitting payment information, or

engaging with ZS Clean San Diego LLC in any capacity, you acknowledge that you

have read, understood, and agree to be fully bound by these Terms of Service in

their entirety.

© 2026 ZS Clean San Diego LLC. All rights reserved.

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