ZS Clean SAN DIEGO LLC – Terms of Service

1. Our Services

Services Provided: ZS Clean San Diego LLC offers professional mobile automotive detailing and related cleaning services. We come to your location (home, workplace, or other agreed site) to perform interior and exterior car cleaning, detailing, and appearance restoration services. Our services may include washing, waxing, polishing, vacuuming, upholstery cleaning, shampooing, odor treatment, and other auto detailing procedures as listed on our website or agreed at booking. We will perform the services with reasonable skill, care, and professionalism, consistent with industry standards for car detailing. However, while we strive for excellent results and your satisfaction, we do not guarantee that any specific outcome will be achieved. Each vehicle’s condition is different, and factors such as age, material, prior condition, and type of soil/stains can affect results. For example, some stains, odors, paint imperfections, or wear and tear may not be completely eliminated or corrected by detailing, despite our best efforts. You acknowledge and accept that our services are intended to significantly improve the cleanliness and appearance of your vehicle, but they might not restore it to factory-new condition or achieve 100% removal of every blemish. We do not offer any form of warranty or guarantee on results beyond what is explicitly stated in these Terms.

Service Modifications and Special Requests: If you request any custom changes to our standard service packages (for example, asking to exclude or add certain tasks, or seeking a discretionary discount or price match), we will evaluate the request and may accommodate it at our sole discretion. Any agreed modifications will be noted in your booking or service order. Please understand the following when requesting modified or discounted services:

• No Guaranteed Outcomes: Altering the standard scope of work (whether doing less than our normal package or using non-standard products/processes) may result in outcomes that differ from our usual high standards. We will perform any adjusted service with care, but we do not guarantee that a customized or reduced service will achieve the same results as our full standard service. For example, if you decline a recommended step or choose a shorter service, the vehicle may not be as thoroughly cleaned or restored.
• Service “As Is”: Any service provided under special terms, customer-imposed constraints, or discounts is provided “as is” and without any additional warranty beyond what is stated in these Terms. By accepting a modified or discounted service, you acknowledge that you have no expectation of perfection and that the service may be inherently limited in scope. We disclaim liability for any shortcomings in such services that arise from the modifications or limitations you requested.
• Pricing Adjustments: If you change the scope of work or request additional tasks after booking (or during the service), the price is subject to change. We will inform you of any price adjustment and obtain your approval before proceeding with added work. Likewise, if we agree to reduce the scope or honor a discount, the price may be adjusted downward as appropriate. Any such changes in pricing will be clearly communicated and must be agreed by both parties (you and us) before the service continues.
• No Obligation to Accept Requests: We reserve the right to refuse a requested modification or discount if we believe it would make it impractical to perform a quality service or if it undermines our business fairness. For instance, we may decline requests that would violate our safety protocols, require unreasonably extended labor without fair compensation, or significantly deviate from our standard offerings. In such cases, you may proceed with the originally booked service or cancel the service (cancellation terms may apply as described in the Cancellation Policy section below).

Service Area: ZS Clean San Diego LLC currently provides mobile detailing services in San Diego County, California (our primary service area). We do not guarantee availability of services outside this region. If you inadvertently book our service for a location outside of our normal service area (or if the service location is excessively distant or hard to reach within San Diego County), we reserve the right to cancel the booking or to require special arrangements (such as an additional travel fee or a minimum number of vehicles at one location) to accommodate the request. We will inform you as soon as possible if your booking is outside our service range and discuss available options (e.g., adjusted appointment or additional fees). If no agreement is reached, we may cancel the service without liability. We recommend contacting us in advance if you are unsure whether your location is within our service radius.

Customer Responsibilities (Preparation and Condition of Vehicle): To help us serve you best and to protect your property, you have a few important responsibilities before and during our service:

• Remove Personal Belongings: Prior to our arrival or before we begin work, please remove all personal items, valuables, cash, electronics, important documents, and fragile or sentimental items from your vehicle. This includes items in the glove box, center console, door pockets, trunk, and any other compartments. Clearing out your car ensures we can clean thoroughly and prevents any accidental loss or damage to your belongings. We are not responsible for any personal items that you leave in the vehicle and that may be lost, damaged, or misplaced during the detailing process. If our technicians find personal items while cleaning (e.g., loose change, sunglasses, paperwork under seats), we will typically gather them and place them in a bag or obvious location in the vehicle for you, but ultimately it is your responsibility to secure your belongings.
• Vehicle Condition and Safety: You affirm that your vehicle is in a condition suitable for professional cleaning. All vehicles are serviced at the customer’s own risk and must be able to withstand normal cleaning processes. This means the vehicle’s components (including paint, clear coat, upholstery, buttons, switches, etc.) are not excessively worn, loose, or in fragile condition such that basic cleaning could cause damage. If you are aware of any part of your vehicle that is damaged, excessively worn, or previously repaired (e.g., loose trim, weak fabric, aftermarket paint or wraps, cracked glass, malfunctioning electronics), you must inform us before the service begins. We rely on you to disclose any such issues because if a component is already in poor condition, even gentle cleaning might exacerbate it (for example, a loose molding might come off during washing, or a threadbare carpet might tear during vacuuming). We are not liable for pre-existing conditions or damage as discussed in the “Limitations of Liability” sections below. If our technician assesses that the vehicle has any extreme conditions (such as a biohazard, hazardous materials, infestations, or excessive soilage beyond a safe cleaning level) that were not disclosed at booking, we reserve the right to refuse or suspend service until the condition is addressed or to impose an extra charge for handling it (with your prior approval – see “Right to Refuse Service” below).
• Access and Environment: You must provide us with safe, lawful, and adequate access to the vehicle and a suitable place for us to work. For mobile services, this typically means a reasonably flat, accessible parking spot, driveway, or area where our van or equipment can be nearby. The location should be one where vehicle washing/detailing is permitted (for example, some private parking lots or apartment complexes may have rules against car washing on premises – please check and obtain permission if needed). There should be enough space for our detailers to fully open doors and move around the vehicle. If you live in a gated community or secured area, you are responsible for arranging access for our team (e.g., gate codes, visitor entry list, guard instructions). If we arrive and cannot access the vehicle or location (and you are not reachable or unable to resolve it promptly), it may be treated as a cancellation or no-show at our discretion (see Cancellation Policy). Additionally, please ensure any security alarms or special security features on the vehicle are disabled or you provide instructions, so they do not repeatedly trigger during the service.
• Keys and Vehicle Operation: You (or your authorized representative) should be available to provide the vehicle key (or remote) to our technician at the time of service. If you will not be present in person, you agree to arrange with us beforehand how to access the vehicle (for example, leaving a key with a concierge or family member, or using a lockbox). Our team will need to have the doors unlocked to access the interior; we may also need to slightly roll down windows, adjust seats, or turn on the engine/accessory power for short periods (for example, to move the vehicle a few feet, to run the air conditioning or heater for interior cleaning, or to charge the battery). We will not drive your vehicle off-site, and we will only move it as necessary for the detailing process (such as backing it out of a garage for better light or to rinse, etc.), and only with your permission. You authorize us to start and run your vehicle for such purposes. It is your responsibility to ensure the vehicle has enough fuel to be started and run intermittently. We will not be responsible for any mechanical issues that prevent us from moving or operating the vehicle (see “Battery & Vehicle Condition” section for more details on mechanical aspects).
• Child Safety Seats and Aftermarket Accessories: For liability and safety reasons, we do not remove or install child safety seats or heavily mounted accessories. If you want the area beneath or behind a child car seat cleaned, you should remove the car seat before our appointment and reinstall it afterward. Our technicians are not certified to handle child seat installation, and we will not assume responsibility for any child seat’s fit or safety. Similarly, if your vehicle has custom-installed equipment or accessories (such as video screens, audio systems, roof racks, etc.), we will clean around them but not disassemble them unless specifically agreed in writing. You should inform us of any sensitive after-market parts, and recognize that we are not liable for any damage to such components unless caused by our intentional misconduct (they may have pre-existing weaknesses or installation issues outside our control).

Right to Refuse or Stop Service: We reserve the right to refuse, cancel, or discontinue a service at our discretion if we encounter unexpected conditions or behaviors that make continuing unsafe, infeasible, or otherwise objectionable. This includes, for example:

• If a vehicle’s condition poses a safety or health risk that we did not anticipate (e.g., presence of hazardous substances, sharp objects, significant mold or waste, infestations of insects/rodents, or excessive biohazards like blood, vomit, etc., beyond what was agreed). In general, we do offer cleaning for some difficult situations (pet hair, minor spills, etc.), but if something is beyond the scope of typical detailing or requires specialized hazmat handling, we may refuse or require an extra fee and special scheduling. We are not a biohazard remediation company; any undisclosed biohazard mess (e.g., significant bodily fluids) may incur at least a $100 surcharge if we agree to clean it, or we may decline the job.
• If the service location is unsafe or not feasible. For instance, if we arrive and find that we must work in a dangerously busy road, an illegal spot, or in severe weather conditions (heavy rain, lightning, extreme wind) that make detailing impossible, we may postpone or cancel the service. We will try to reschedule in such cases, and no cancellation fee will apply if it’s due to safety or weather.
• If a customer (or anyone at the service location) engages in threatening, abusive, or inappropriate behavior towards our staff. This includes harassment, discrimination, yelling, physical intimidation, or any actions that make our technician feel unsafe or degraded. We maintain a zero-tolerance policy for abuse of our team. If such an incident occurs, our team may cease work immediately and leave the premises; we will consider the service canceled by you at that point. Depending on circumstances, you may still be charged in whole or in part for the service if work had commenced, and we reserve the right to refuse any future service to individuals who violate this expectation of respect.
• If we encounter a technical or logistical issue that prevents us from completing the job – for example, if our equipment fails unexpectedly, or if there is no safe way to access the vehicle (like a locked garage we can’t get into, etc.). In such cases, we will communicate with you promptly. We may reschedule the appointment or, if rescheduling isn’t possible, cancel and provide a refund for any pre-payment made. We will not be held liable for any costs or losses you incur due to such a cancellation, beyond refunding any payment for services not provided.

If we refuse or cancel service upon arrival due to the above reasons (vehicle condition, location, behavior, etc.), and you had prepaid or placed a deposit, we will provide an appropriate refund for the portion of services not performed, minus any reasonable charges for costs already incurred (for example, a call-out fee for travel if applicable and disclosed at booking, or a partial fee for any work already done before it was halted). We are not responsible for any other costs, losses or damages you may suffer due to a refused or interrupted service – for instance, if you took time off work or if you had plans for using the vehicle that day. Please understand these scenarios are rare and we value completion of every job – these protections are simply in place to ensure safety and fairness.

No Unlawful or Prohibited Use of Services: You agree not to use our services for any illegal purpose or in violation of any local, state, or federal law. This means, for example, you should not ask us to conceal evidence of a crime in a vehicle, to use or dispose of illegal substances or contraband found in a vehicle, or to violate environmental regulations (such as dumping chemicals improperly). We refuse to knowingly engage in any such activities. If our staff finds what appears to be illegal items or substances in your vehicle (such as weapons, suspected drugs, or stolen goods), we will stop work and may report it to you and/or the authorities as appropriate. Our working on a vehicle does not imply endorsement or knowledge of its contents beyond plain sight cleaning tasks.

Acknowledgement of Terms: By booking or using any service provided by ZS Clean San Diego LLC, you represent that you have the legal capacity to enter into this agreement (e.g., you are at least 18 years old and the owner of or authorized to consent to service on the vehicle in question). You also acknowledge and agree to these Terms and any applicable laws. We may ask you to sign or acknowledge a copy of these Terms (or a summary of key terms on a work order or digital form) at the time of service; however, the absence of a signed agreement does not waive the applicability of these Terms if you proceeded to book and receive the service.

2. Intellectual Property Rights

Ownership of Website and Materials: Our website (including its content, text, images, videos, logos, design, layout, and functionality), our mobile applications or software (if any), our branding (trade name, logos, slogans), and all other intellectual property related to ZS Clean San Diego LLC Services are the exclusive property of ZS Clean SAN DIEGO LLC or its licensors. This includes all copyrights, trademarks, service marks, trade secrets, and other proprietary rights in our materials (collectively, the “Content” and “Marks”). All such Content and Marks are protected by United States copyright laws, trademark laws, and other intellectual property and unfair competition laws. ZS Clean SAN DIEGO and our logos are trademarks of ZS Clean SAN DIEGO LLC. You do not acquire any ownership interest in any of our Content or Marks by using our services or website, and all rights not expressly granted to you in these Terms are reserved by us.

Permitted Use of Our Content: We grant you a limited, non-exclusive, non-transferable, revocable license to access and make personal use of our website and any materials we intentionally provide to you (such as a copy of these Terms, a digital report, or an invoice). This license is strictly for your personal, non-commercial use of our services or for internal record-keeping. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, or transmit any of our Content or Marks in any form or by any means, except as follows: (a) you may download or print one copy of any page of our Terms or other policy for your personal records; (b) if we provide you with before-and-after photos of your vehicle or a report, you may use those for your personal purposes (they will often contain our watermark or logo, which should not be removed). Any other use of our intellectual property is strictly prohibited without our prior written consent. You may not remove, obscure, or alter any copyright, trademark, or other proprietary rights notices on any Content you access or print from our website or documentation.

Prohibited Use of Marks: You are not permitted to use the “ZS Clean San Diego LLC” name, logos, or any related Marks in any manner that is likely to cause confusion among customers or the public about the source of goods/services, or in any manner that disparages or discredits ZS Clean San Diego LLC. This means, for example, you cannot use our logo on your own website or flyers as if we endorse something, and you cannot register domain names or social media accounts using our business name. If you wish to refer to us (for instance, in a review or blog), you may use our name textually (such as “ZS Clean San Diego LLC”) to identify us, but not the stylized logos.

User Feedback and Suggestions: If you submit ideas, suggestions, proposals, or other feedback to us regarding our services or website (“Feedback”), you acknowledge that such Feedback is non-confidential and you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, modify, publish, and implement those ideas without compensation or attribution to you. This is to avoid potential disputes if we implement an idea similar to your Feedback in the future. For example, if you suggest that we add a new service package or feature, and we later do so, you agree we have not owed you any compensation for that idea.

Third-Party Intellectual Property: We respect the intellectual property rights of others and expect you to do the same. You should not provide or upload to our site any content that you do not have the rights to use. Likewise, any third-party content (for example, Fieldd software used for booking, as discussed later) remains the property of its respective owners, and your use of that content may be subject to additional terms from those owners.

3. User Representations

By using our website or booking our services, you represent and warrant the following:

• Legal Age and Capacity: You are at least 18 years of age (or the age of majority in your jurisdiction) and are legally capable of entering into binding contracts. Our services and website are not intended for individuals under 18. If you are booking on behalf of a minor (e.g., a teenager’s car), you as the adult guardian are the party to this contract and responsible for the obligations herein.
• Authority Over Vehicle: You are the owner of the vehicle to be serviced, or you have the full authority and permission of the owner to have the vehicle detailed by us. If the vehicle is leased or company-owned, you have obtained any necessary permission from the leasing company or employer to use our service. You will be present or have arranged consent such that our entry into and service of the vehicle will not violate any other party’s rights. You also represent that the vehicle is legally registered and in your lawful possession.
• Accurate Information: The information you provide to us, whether during online booking, phone scheduling, or account registration, is true, current, and complete to the best of your knowledge. This includes your name, contact information (phone, email), service address, and any details about your vehicle (make, model, condition) requested at booking. You agree to update us if any of this information changes prior to the service (for example, if you change the service location or decide to swap which vehicle we’ll detail). We are not responsible for any service issues or losses arising from inaccurate or outdated information you provide.
• No Improper Purpose: You are not using our website or services for any illegal, malicious, or unauthorized purpose. You will not attempt to defraud us or other customers, and you do not intend to use the service to conceal or advance any criminal activity. You agree that your use of our website and booking platform will comply with all applicable laws, regulations, and these Terms.
• Compliance with Terms: You will abide by these Terms and any posted guidelines or rules applicable to our services. You will not assist or encourage any third party to violate these Terms. If you are booking on behalf of someone else (such as scheduling a detail for a friend or as a gift), you will ensure that person is aware of these Terms as well or you accept responsibility for their compliance.
• Condition of Vehicle: As noted in Section 1, you represent that, to the best of your knowledge, the vehicle is in a condition that can be safely cleaned without causing damage beyond normal wear. If the vehicle has any unusual conditions (mechanical issues, leaks, sensitive aftermarket modifications, etc.), you have either disclosed them to us or you acknowledge the risk that those conditions could affect the outcome of the service. For example, if you know your convertible top is not watertight, you would warn us so we can avoid using water near it; if you fail to do so, you understand any resulting water intrusion is not our responsibility.
• Legal Use of Website: If you create an account on our website or provide content (like a review or inquiry), you will use the website only for its intended purpose (booking and reviewing our services) and refrain from any abusive or disruptive behavior (more details in Prohibited Activities section). You represent that you are not a competitor or accessing our site to scrape information or for competitive intelligence.

We rely on these representations in allowing you to use our services. If you breach any of these representations, we may terminate your right to use our services (including any ongoing appointments) and take appropriate legal action as necessary.

4. User Registration

Account Creation: We may offer you the ability to create an account on our online booking platform or mobile application (including any third-party platform we utilize, such as Fieldd). This could allow you to manage appointments, view service history, or save your information for faster booking. If account registration is available and you choose to register, you agree to provide accurate, complete registration information (such as your name, email, phone number, and a secure password). You will not impersonate someone else or create an account using someone else’s information or an invalid email. Each person should create only one account, unless explicitly permitted (e.g., separate accounts for business and personal use).

Account Security: If you set up a user account, you are responsible for maintaining the confidentiality of your login credentials, including any username and password. You agree to not share your password with anyone else. You are fully responsible for all activities that occur under your account. If you suspect any unauthorized use of your account or a security breach, you must notify us immediately at our contact information below. We will not be liable for any loss or damage arising from your failure to keep your account secure. We may assume that any communications or orders coming from your account are made by you, so please guard your credentials.

Use of Account: Your account is for your personal use (or your internal business use, if the account was created for a company vehicle fleet, for example). You may not sell, transfer, or assign your account or any account rights to a third party without our consent. You should not use another user’s account at any time. If someone else (like a family member) is going to manage bookings on your behalf using your account, that person must also abide by these Terms and you are liable for their actions on the account.

Account Termination: We reserve the right to suspend or terminate your account (or access to the booking platform) at any time if we suspect that you have violated these Terms, provided false information, or engaged in fraudulent or improper use of the account or our services. We also reserve the right to reclaim or require you to change your username if it’s inappropriate (for example, if it’s offensive or violates someone’s trademark). If your account is terminated, you may lose access to any data associated with the account (like past appointment details), except that we may retain certain information for record-keeping as required or permitted by law. You may also terminate your own account at any time by contacting us and requesting account deletion, or through any self-service account deletion mechanism if provided. Termination of an account will not automatically cancel any scheduled services; if you wish to cancel upcoming appointments, please see the Cancellation Policy or contact us directly.

5. Purchases and Payment

Service Pricing: Our service prices are listed on our website and/or communicated during the booking process. All prices are in U.S. Dollars and (unless stated otherwise) do not include any applicable taxes or fees. We make an effort to honor all posted prices, but prices are subject to change based on the condition of the vehicle or additional services required. We will confirm pricing with you before the service begins or as soon as possible if unexpected conditions arise. If during the detailing it becomes clear that additional work is needed beyond what was originally booked (for instance, excessive pet hair removal, sap removal, or other add-ons), we will notify you of any additional charges. You have the option to accept the revised price for the extra work or decline the extra work (in which case we will complete the originally agreed scope only). We will never surprise you with hidden fees; any changes in cost will be communicated and must be authorized by you in advance.

Payment Due Upon Completion: Payment in full for the detailing service is due immediately upon completion of the service, unless we have explicitly agreed in writing to other payment terms (such as in an invoice that provides a short net term for a corporate client). Our detailer will inform you when the service is finished (and may walk you through the results). Payment can be made at that time via any of our accepted payment methods. We accept various forms of payment including: cash, major credit cards (Visa, MasterCard, American Express, Discover, etc.), debit cards, and certain electronic or contactless payment methods. If you book online or through our Fieldd platform, you may be required to put a credit/debit card on file to secure the booking – by doing so, you authorize us to charge that card for the final service amount (see Section 36 “Payment Authorization and Stored Payment Methods” for more details on how we handle cards on file). If you wish to pay in cash, we may still require a card on file at booking for security, but you can present cash to the technician at completion and we will not run the card (provided the cash covers the full amount due). Personal checks are not accepted unless we agree in advance (and any returned check will incur a fee).

Taxes and Surcharges: Our service fees do not automatically include sales tax because services like car detailing may be subject to sales tax in California. If required by law, we will add the appropriate sales tax to the price of services and disclose this in your invoice or receipt. Additionally, if we ever implement any standard surcharges (for example, a travel fee for distant locations or a fuel surcharge during periods of very high fuel prices), these will be clearly communicated at the time of booking or prior to payment. Currently, aside from possible sales tax, the price quoted for your service is the price you pay, as we do not add random shop fees. (Note: Gratuity for our technicians is not required but is always appreciated if you feel you received excellent service; any tip is voluntary at your discretion.)

Late or Non-Payment: In the event that payment is not made immediately upon completion of the service (for example, if you are not present when the service is done and have not pre-paid, or if your provided payment method is declined and you do not furnish an alternative in a timely manner), the amount owed will be considered an outstanding debt. ZS Clean San Diego LLC reserves the right to pursue all legal means to collect unpaid debts. We will typically attempt to contact you first (via phone, email, and/or mailed invoice) to remind you of the balance due and to request prompt payment. If an invoice remains unpaid beyond a reasonable period (we generally consider a payment late if not paid within 7 days of service, unless prior arrangements were made), we may impose a late payment fee or interest as permitted by law. For example, we may add a late fee of $25 for invoices over 14 days past due, and interest at a rate of 1.5% per month (18% per annum) on any balance that remains unpaid after 30 days. We may also suspend any future or ongoing services for you until the account is settled.

If despite our reminders and requests the payment is still not received, we may refer the matter to a collection agency or pursue small claims court or other legal action to recover the amount owed. You agree that if such collection or legal action is necessary, you will be responsible for all costs of collection in addition to the original amount owed. These costs may include reasonable attorneys’ fees, court costs, collection agency fees, and any other expenses incurred by us in seeking payment, to the extent allowed by law. We prefer to avoid such measures and maintain a good relationship with our customers, so we encourage open communication if there’s any issue with payment so we can work out a solution.

Deposits and Booking Fees: At the time of this writing, ZS Clean San Diego LLC does not generally require a deposit to schedule standard detailing appointments, and we do not charge a formal cancellation fee for most standard appointments (see Section 29 “Cancellation Policy” for more details on cancellations). We currently operate on a good-faith scheduling system for individual customers. However, we reserve the right to introduce or require deposits or booking fees in the future or for specific circumstances. For instance, for extremely large jobs, multi-vehicle bookings, or during peak times, we might request a refundable deposit to hold the appointment. Likewise, if a customer has a history of last-minute cancellations or no-shows, we may require a deposit for any future bookings. If we implement a general deposit policy or cancellation fee, we will update these Terms and clearly inform you at the time of booking.

If you have paid a deposit for a service and you cancel the service in compliance with our cancellation policy (for example, giving sufficient advance notice), the deposit will typically be credited toward a rescheduled service or refunded if no reschedule is planned. If you cancel late or fail to meet the cancellation terms, the deposit may be forfeited as a cancellation fee – this will be made clear in the specific policy at the time. (Again, note that as of the “Last Updated” date above, we do not routinely charge cancellation fees, but this is a provision for potential future policy.)

Chargebacks and Payment Disputes: You agree to make a good-faith effort to resolve any concerns with our service or billing by contacting us before initiating a chargeback with your bank or credit card issuer. If you believe you were charged in error or are unsatisfied with the service received, please reach out to us at the contact information in Section 38 so we can discuss a resolution (which may include re-servicing the vehicle, issuing a partial refund, or other appropriate remedies as described elsewhere in these Terms). Initiating a chargeback without giving us an opportunity to address the issue is discouraged and, if the charge was valid, will be contested. Unauthorized or unfounded chargebacks (for example, disputing a charge that you actually did authorize and that matches the agreed price for a completed service) will be treated as a failure to pay and a breach of these Terms. We will provide evidence to the payment processor or bank to validate the charge (such as service records, photos, communications) and if the chargeback is not resolved in our favor, we reserve the right to pursue the owed amount through other means as outlined above. Additionally, if a chargeback is in process or has been filed, we may refuse further service until the dispute is resolved, and any collection costs we incur might be added to the amount due.

In summary, we strive to be fair and transparent in our pricing and billing. We ask that you, as the Customer, also act in good faith by paying for services received and communicating with us about any issues. This mutual respect helps ensure we can continue providing quality services to all our clients.

6. Refund Policy (Satisfaction Guarantee)

No Cash Refunds for Completed Services: Due to the nature of detailing services (which involve time, labor, and products that cannot be “un-done” or returned), all sales are generally final, and we do not offer cash refunds once a service has been completed. By the time we finish a detailing job, we have expended considerable effort and resources on your vehicle. As such, we cannot simply undo the service or recover those costs. However, your satisfaction is extremely important to us. While we do not promise refunds as a matter of course, we do commit to working with you to address any reasonable concerns with the service outcome.

Service Satisfaction Guarantee: If you are in any way dissatisfied with the quality or results of our detailing service, please notify us as soon as possible, and no later than 48 hours after the service. We kindly request that you inspect the vehicle upon completion (ideally while our technician is still on site) so that any issues can be identified and documented immediately. If that is not possible (for example, you were not present at completion), inspect the vehicle at your earliest opportunity. Our policy is that we will make a good-faith effort to correct any legitimate issues or oversights in our service at no additional cost to you, provided you inform us within 2 days. Depending on the nature of the issue, corrective action may include: asking you to bring the vehicle to a specified location or scheduling a mobile revisit to re-clean or touch up the affected area; offering you a discounted or complimentary add-on service in the future to make up for the inconvenience; or other remedies appropriate to the situation. For instance, if you find that a certain stain was not fully removed or a window was missed, we will reclean that area. If an odor treatment didn’t fully take effect, we might reapply it or try an alternative method.

Conditions of Satisfaction Guarantee: Our commitment to remedy issues is subject to the following reasonable conditions:

• The issue must be related to the service we performed and not something that happened after we left. For example, if you report new dirt, spills, or damage that occurred after the service (even 24 hours later), that would not fall under our responsibility to fix. Our guarantee covers issues of quality or completeness present immediately after our service. We may request to see the vehicle or photos to determine if an issue was pre-existing, newly caused by us, or arose later.
• The vehicle must be made available to us to perform the re-clean or remedy. We generally require that any re-cleaning or corrective detailing be done within a reasonable timeframe (typically within 7 days of the original service) so that conditions are similar. If you delay scheduling the remedial service for an extended period, it may be harder to address the problem or determine what happened. We will coordinate with you to find a suitable time for the fix, but we ask for your cooperation in not delaying too long.
• The satisfaction guarantee is intended for genuine concerns. It is not an avenue to obtain free services or additional work beyond the original scope. We reserve the right to decline repeat or additional work under this guarantee if we have reason to believe the claim of dissatisfaction is not in good faith or is unrelated to our performance. (For example, continually requesting “free re-dos” for different issues each time without merit may be considered abuse of this policy.)
• If a re-service is provided, that is considered the full remedy for the issue. We do not typically offer refunds if we have successfully remedied the situation with a re-clean or other corrective measure. In the rare event that you are still dissatisfied after we have made one attempt to fix the issue, we will work with you on a case-by-case basis to find a fair resolution. This could include a second attempt, a partial refund, or other compensation at our discretion. Our goal is to ensure you feel you received the value you paid for.

Refunds or Credits (Exceptional Circumstances): While our standard policy is no cash refunds, we may consider a partial or full refund at our sole discretion in exceptional circumstances where a re-service cannot address the issue or is not feasible. For instance, if scheduling a corrective service is impossible within a needed timeframe (perhaps you were just visiting the area, or there’s an urgent reason the car can’t be detailed again), or if there is a consensus that our service fell far short of reasonable expectations and a re-clean wouldn’t resolve it, management may approve a refund or credit. This is not guaranteed and will be evaluated on a case-by-case basis. Alternatively, we might offer a credit equivalent to some or all of the service value to be used for future detailing services with us.

Cancellation vs. Satisfaction Issues: Please note, this Section 6 is about dissatisfaction with a completed service (quality issues). For policies on canceling a service before it happens or no-shows, see Section 29 “Cancellation Policy”. If you cancel before the service or refuse service on the spot, refund of any prepayments or deposits is handled under the cancellation terms, not this satisfaction guarantee.

In summary, we stand by our work and aim to meet or exceed your expectations. If we fall short, we appreciate the opportunity to make it right. Our business thrives on happy customers and word-of-mouth, so we truly want you to be pleased with your car’s detailing. This satisfaction policy is your assurance that we won’t leave you stuck if something was not done correctly.

7. Software

Use of Software and Systems: In providing our services, ZS Clean may make available certain software applications or platforms for your use. For example, we utilize a third-party scheduling and CRM software called Fieldd to manage bookings, which you might interact with through our website or a mobile interface. Any software, mobile application, or online system we provide access to as part of our services (“Software”) is licensed, not sold, to you for your use strictly in conjunction with our services and in accordance with these Terms.

License Grant: Subject to your compliance with these Terms, we grant you a limited, non-transferable, non-exclusive, revocable license to access and use the Software provided by or on behalf of ZS Clean, solely for the purpose of booking, managing, or paying for ZS Clean services or otherwise interacting with us. This may include, for example, using our online booking form (which is powered by Fieldd) to schedule a detail, using a customer portal to view past services, or downloading any mobile app we may offer in the future for service requests.

Restrictions on Use of Software: You agree that you will not, and will not permit any third party to:

• Copy, modify, adapt, translate, or create derivative works of any Software or any content included therein;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Software (except to the extent such activity is expressly permitted by applicable law despite this limitation);
• Use the Software for any purpose other than the permitted interaction with ZS Clean’s services – for example, you will not use our booking platform to gather information about our business, to spam us with fake appointments, or any other improper or competitive purpose;
• Remove, alter, or obscure any proprietary notices (including copyright and trademark notices) that ZS Clean or its Software providers affix to the Software or any output from the Software;
• Use the Software in a manner that violates any other provision of these Terms or any law.

Third-Party Software Components: Some of the Software we use or provide may include or rely on third-party components (for instance, our Fieldd booking system, or payment gateways). Your use of those components may be subject to additional terms from the third-party providers. For example, using the Fieldd booking interface might bind you to Fieldd’s terms of service or usage policies, and processing a payment might be subject to Stripe’s (or another processor’s) terms. We do not own or control those third-party terms, and we encourage you to review any such terms if applicable. That said, your obligations to us under these Terms (not to misuse the software, etc.) remain in full force regardless of any third-party terms.

No Guarantee of Error-Free Operation: We strive to keep our software systems updated and running smoothly, but we do not guarantee that any Software will be free of errors, bugs, or interruptions. There may be times when the online booking system is unavailable due to maintenance or technical issues. We are not liable for any inability to book services or access information during such downtimes. If you encounter any technical difficulties, please contact us by phone or email to complete your booking or resolve the issue.

Revocation of Access: Any license to use our Software or systems is revocable. We may suspend or terminate your access to any Software platform at any time if we have reason to believe you are misusing it or if your access is no longer needed (for example, if you no longer use our services or if we discontinue a particular software tool). All provisions regarding intellectual property rights and prohibited uses apply fully to your use of our Software.

Data Usage and Privacy: Use of our Software may involve transmission of your data, which could include personal information, through third-party servers (for instance, Fieldd’s servers). Section 15 (Privacy Policy) and Section 35 (Photo & Data Consent) of these Terms discuss how we handle your data. By using the Software, you consent to such data usage and transfer as outlined. We employ commercially reasonable measures to ensure that the software providers we use (like Fieldd) are reputable and secure, but as with any software, there is some inherent risk (e.g., vulnerabilities). You agree that you understand these risks and will not hold us liable for unforeseen breaches or technical issues beyond our control (we address liability further in Sections 21, 22, and 31).

In summary, any Software we provide is a tool to facilitate our services. Use it respectfully and lawfully. The Software and its content remain our (or our licensors’) property, and misuse of it will constitute a breach of these Terms.

8. Prohibited Activities

You agree that in connection with using our website, booking platform, services, and any related content or platforms, you will not engage in any of the following prohibited activities:

• Illegal or Unauthorized Use: You will not use our site or services for any purpose that is illegal or beyond the scope of their intended use (as determined by us). This includes not committing or promoting any criminal activity through our services, and not using our detailing service in an attempt to hide evidence of a crime or to transport illegal items. You also will not attempt to gain unauthorized access to any portion of our website or systems, such as by hacking, password “mining” or any other illegitimate means.
• Harassment or Abuse: You will not harass, threaten, abuse, or harm our staff, other customers, or any third party while using our services or on our website. This includes during communications (phone, text, email) and in-person interactions. You will refrain from using hateful, obscene, or offensive language, and from any discriminatory behavior on the basis of race, gender, religion, nationality, disability, sexual orientation, or any other protected characteristic. If you post reviews or comments (if such functionality exists on our site or social media), you must not engage in personal attacks or defamatory statements.
• Interference with Services or Systems: You will not interfere with or disrupt the operation of our website, booking platform, or services. This means you will not deploy viruses, worms, malware, or any other harmful code on or through our site. You will not perform any denial-of-service attacks or attempt to overload our servers. Additionally, you agree not to use any robot, spider, scraper, or other automated means to access our website or database for any purpose without our express written permission. You will not attempt to bypass any measures we have put in place to secure the site or regulate its use.
• Impersonation and False Information: You will not impersonate any person or entity, or falsely state or misrepresent yourself (including pretending to be an employee or representative of ZS Clean if you are not). You will not create appointments or accounts under false identities or on behalf of someone else without authorization. All information you submit must be truthful and yours to provide. Submitting fraudulent requests (like booking service with no intention of using it, or using stolen credit cards) is strictly prohibited and may be referred to law enforcement.
• Unpermitted Commercial Use: You will not use our site or services for the purpose of competing with us, soliciting our customers, or any other commercial purpose not aligned with our own. For instance, you shall not gather our pricing, service offerings, or content to create a competing service or aggregator. You will not post unauthorized advertising or promotional materials on our platforms, and you will not use our services to sell something else (e.g., handing out flyers for another business during our service).
• Content Standards: If you provide any content via user contributions (such as reviews or testimonials), you agree not to post or transmit any content that: (i) is unlawful, fraudulent, or promotes illegal activities; (ii) is defamatory, libelous, or invasive of another’s privacy; (iii) is obscene, pornographic, vulgar, or offensive; (iv) promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (v) is violent or threatening or promotes violence; or (vi) infringes or violates another person’s rights, including intellectual property rights. Additionally, you will not upload or share any media (photos, videos) through our systems that include another individual’s likeness or personal data without their consent.
• No Spam or Junk Communications: You will not use our website or provided contact channels to transmit, either directly or indirectly, any bulk unsolicited communications (for example, mass emailing or texting our contact emails/numbers with advertisements or promotions). You will not engage in SEO spam or link-dropping on any forums, chats, or review sections we provide.
• Resale or Unauthorized Use of Service: You will not resell our services to others without our written consent. For example, you can’t book our detailing for a client of yours under a different arrangement without involving us in a proper business-to-business contract. You also cannot use our service on a vehicle that you do not have authorization to use (for instance, don’t schedule us to detail a third party’s car without their knowledge).
• Safety Violations: During the detailing service, you will not interfere with the technician’s work in a way that compromises safety. This includes not smoking in or around the area while we are cleaning (due to flammable cleaning agents and for the comfort of our staff), not operating the vehicle or equipment while we are working on it (unless specifically asked), and ensuring that pets or children are kept at a safe distance from our work zone to prevent accidents.
• Environmental Regulations: You will not ask or expect us to violate any environmental regulations or local ordinances while performing the service. For example, if local laws prohibit certain runoff of water or chemicals, you won’t insist we proceed in a way that violates those rules. We reserve the right to terminate a service if proceeding would violate environmental or any other regulations.

Consequences of Prohibited Activities: Engaging in any of the above prohibited activities constitutes a material breach of these Terms. If we (in our reasonable judgment) determine that you have engaged in a prohibited activity, we may take one or more of the following actions: issue a warning, restrict or terminate your access to our website or booking platform, cancel any pending services or refuse to provide future services, involve law enforcement or other authorities where appropriate (particularly in cases of fraud, threats, or illegal content), and/or take legal action against you to recover any damages or losses incurred as a result of your actions. We also reserve the right to delete or remove any offending content you have posted (such as a review or comment that violates our content standards) without prior notice.

We sincerely hope none of these actions will ever be necessary. These rules are in place to protect the integrity of our service, the safety and respect of our staff and customers, and the lawful operation of our business.

9. User Generated Contributions

General: We may provide opportunities for customers or users to contribute content in various ways. “User Generated Contributions” refers to any form of content that you, as a user or customer, submit or make available to us or to other users via our platforms. This can include but is not limited to: posting a review or rating of our services on our website or third-party platforms, submitting testimonials or feedback (written comments, photos, or videos) for use on our website or social media, participating in any interactive features we might have (such as forums, comment sections on our blog, or social media pages), or sending us a success story or before/after pictures of your vehicle that you allow us to share.

Voluntary Nature: Providing user contributions is completely voluntary and typically at your initiative (or in response to a request we make, like asking for a testimonial). You should only submit content that you are comfortable sharing publicly (unless we specifically provide a private channel and promise confidentiality for that submission, such as a private feedback survey). Do not include personal information (like phone numbers, addresses, or sensitive details) in any public contribution.

Accuracy and Ownership of Contributions: When you do provide a user contribution, you represent and warrant that:

• The contribution is your original work or you have all necessary rights, licenses, and permissions to share it. For example, if you post a photograph, you must either own that photo or have the photographer’s permission to post it, and any person visible in the photo must have consented to its use.
• The contribution is accurate (to the best of your knowledge) and genuinely reflects your experience or opinion. If you are reviewing our service, you will provide a fair and truthful account. Do not falsify or exaggerate claims.
• The content of your contribution does not violate any laws or any rights of any third party (including intellectual property rights, privacy rights, or publicity rights).
• The content is not defamatory, harmful, or offensive (meeting the content standards mentioned under Prohibited Activities above).

You remain solely responsible for your contributions. We are not responsible for and do not necessarily endorse any user contribution. We do not regularly review all user contributions, and the views expressed by other users are their own and do not reflect our views.

Moderation and Removal: We reserve the right, but are not obligated, to review, monitor, and moderate user contributions. If any contributions violate these Terms or are otherwise objectionable, we may remove or edit them at our discretion. This may occur with or without notice to you. For instance, if a customer posts a review full of profanity or spam, we may delete it or redact the inappropriate parts. If we operate a forum or comment section and it becomes cluttered with irrelevant or promotional content, we may clean it up. We also reserve the right to disable the ability to post contributions at any time, either generally or for specific users (for example, if someone repeatedly violates guidelines).

No Compensation: Unless expressly agreed in advance, we do not provide monetary or other compensation for user contributions. If you share a testimonial or photos and we use them, your “compensation” is typically the goodwill and exposure (and our gratitude). If we ever run a specific promotion (for example, “send us a review and get 10% off your next detail”), that’s a separate arrangement with its own terms. But generally speaking, contributions are voluntary and unpaid.

Public Nature: Understand that content you post in public-facing areas (like a website review page or social media) can be seen by others. Even if you later delete or edit it, copies might remain viewable in cached or archived pages, or if others have captured screenshots. Please think carefully about what you share. Do not post anything you wouldn’t want to be publicly known. If you want to share feedback privately, you can always contact us directly instead of posting publicly.

10. Contribution License

When you submit or post User Generated Contributions (such as reviews, comments, testimonials, photos, or other content) to us or on platforms we host, you grant ZS Clean LLC a broad license to use those contributions for the purposes of our business. Specifically:

License Grant to Us: By posting or submitting any content, you hereby grant ZS Clean LLC and our affiliates, licensees, successors, and assigns a worldwide, perpetual, irrevocable, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display your User Generated Contributions in any media formats and through any media channels, whether now known or hereafter developed, for any purpose related to our business. This includes, for example, the right to:

• Display your review or testimonial on our website or marketing materials.
• Share a photo you tagged us in on our Instagram or Facebook page.
• Use your feedback to improve our services (internally) or to communicate with customers.
• Publish aggregated comments (e.g., quoting several customer comments in a brochure).
• Modify or edit your contribution for clarity or to fit the medium (for instance, shortening a review for a snippet, or correcting minor typos, or adding a caption to a photo).

Name and Likeness: Along with the content, you grant us the right to use your name, initials, social media handle, or other identifier you provided in connection with the contribution, as well as any persona or likeness (if for example you provided a photo of yourself or your vehicle and you or your personal identifiers are visible). We will usually credit you by first name or username when using testimonials or reviews, but we may also choose to anonymize it (e.g., using initials or general descriptors) especially for sensitive content.

Right to Sublicense: We may sublicense the rights you give us to third-party partners who help us with marketing or operations. For instance, if we have a marketing agency designing a flyer, we might allow them to use a quote from your review and a photo you submitted. Or if we are featured in a local news story, we might allow the news to use some customer testimonial content.

No Additional Compensation or Approval Required: You understand and agree that you will not receive any payment for the use of your contribution (unless expressly agreed otherwise) and that we may use it without seeking further approval from you. We are also not obligated to use or display your contributions; the license just gives us the option. If we do use it, we may choose when, where, and how.

Moral Rights Waiver: To the maximum extent permitted by law, you waive any “moral rights” or rights of attribution or integrity in your contributions. This means, for example, you won’t claim that we must remove your content or stop using it on grounds that it’s “yours” once submitted. (In practice, if you have a concern about how we’re using something you contributed, we encourage you to reach out and we’ll try to accommodate reasonable requests, but legally we’re not bound to cease use.)

Your Ownership Remains: Note that you retain ownership of your original content. Granting us a license does not mean you can’t use the same content for your own purposes or let others use it. It simply means that once you give it to us, we also have the rights described to use it. If you wish to revoke the license for some reason, you would need to request content removal as described below, but keep in mind that even if removed from a website, the license grant can’t be retroactively rescinded for uses that have already happened or are in progress.

Removal of Contributions: If you later want a contribution removed from our site or platforms we control, you can contact us with that request. We will attempt to remove it from public view (for example, delete the testimonial from our site). However, the license you granted may still permit us to retain copies for legal compliance or internal use. Also, if your content has been incorporated into composite works (like a collage of review quotes in a brochure or a social media post that’s been shared), it may not be feasible to fully retract it. We also cannot remove your reviews from third-party sites (e.g., Yelp, Google) – you would need to follow up with those platforms.

In summary, the contribution license allows us to leverage the awesome content and feedback our customers provide, which helps us grow and lets others know about people’s experiences. It ensures we have the legal clearance to use those contributions in various ways without encountering intellectual property issues.

11. Guidelines for Reviews

If you choose to leave a review or testimonial for ZS Clean LLC — whether on our website, a third-party review site, or social media — we kindly ask that you adhere to the following guidelines to ensure reviews remain fair, useful, and respectful:

• Honesty and Fairness: Provide truthful and objective information about your actual experience. Don’t fabricate events or details. If something didn’t meet your expectations, it’s fine to say so (we value constructive criticism), but try to describe the situation accurately. Likewise, if you were thrilled with the service, by all means share specifics of what you liked. Authentic reviews help others and help us improve.
• Personal Experience Only: Your review should be about your vehicle’s service. Please don’t post rumors or second-hand information (e.g., “My friend said they had a bad experience…”). If a friend or family member had a vehicle detailed by us and wants to review it, they should do so themselves in their own name, if possible. We want to avoid hearsay.
• Respectful Tone: Even if you had issues, please refrain from offensive or abusive language. No hate speech, harassment, or personal attacks. Keep your critique focused on the service quality or the issue at hand, not personal insults or unrelated commentary about our staff or other customers. For example, it’s okay to say “I felt the cleaning was rushed and missed spots,” but not okay to call the detailer derogatory names.
• No Conflicts of Interest: If you are affiliated with ZS Clean (e.g., an employee, contractor, or a competitor), you should not be leaving a review in a way that hides that relationship. Employees and subcontractors are generally not permitted to review our own business on public forums as that is a conflict of interest and may violate platform rules. Similarly, if you are associated with a competitor, do not post false negative reviews to damage our reputation. Most review platforms consider that fraud. We welcome genuine reviews from actual paying customers.
• Privacy and Identifying Info: Do not include personal information (yours or anyone else’s) in a public review. For instance, don’t post phone numbers, addresses, full names of employees, credit card details, or any sensitive data. If you want to discuss specifics that involve personal details, it’s better to do so in private communication with us. In any testimonials you submit to us directly, we will typically abbreviate last names or omit specific personal data for privacy (e.g., using “John D.” rather than full name, unless you explicitly want your full name used).
• Relevance: Keep your review relevant to the service provided by ZS Clean. The review section is not the place for unrelated commentary (political, religious, or other unrelated topics). Also, avoid tangents about aspects beyond our control (for example, complaining about traffic on the day of your appointment isn’t relevant to our service quality). Stick to detailing, customer service, pricing, or other facets of your interaction with us.
• Accuracy Over Time: If something changes after your review (maybe we resolved an issue you initially complained about), consider updating your review to reflect that. It’s not mandatory, but it can be fair to give the whole story. On the flip side, if you gave a glowing review but later encountered a problem on a subsequent service, you might write a new review for that new experience rather than editing the old one, to keep each review session-specific.
• Compliance with Platform Rules: If you are posting on third-party sites (like Yelp, Google, Facebook, etc.), make sure to also follow their content guidelines or terms of use. Different platforms have rules about what is allowed, and they may remove reviews that violate those rules. For example, many sites forbid businesses from incentivizing reviews; we do not offer payment for reviews (except perhaps a generic loyalty reward program available to all customers, but not a quid pro quo for a particular review). If any platform’s rules conflict with these guidelines, defer to the platform’s rules for posting there.
• Photos in Reviews: If you attach photos to your review, please ensure they are relevant (e.g., before-and-after shots of your vehicle, or an issue you want to highlight). Do not post inappropriate images. By posting photos, you should own the rights to them and you consent to their use in relation to the review. Note that we might contact you to request permission to repost such photos as part of our marketing if we see a great result (as covered in Contribution License above).

Removal or Response: We reserve the right to respond to reviews publicly to address concerns or say thanks for positive feedback. We might also reach out privately if we can identify you from the review and want to remedy an issue. We do not generally have the power to remove your review from third-party sites unless it violates their rules. If you post a review on our own site or social media and it violates these guidelines or our Terms (for example, contains hate speech or fake information), we may remove it. We aim to maintain the integrity of the feedback process, so removal is not something we do for mere negativity—only for clear violations like spam, profanity, or off-topic attacks.

By giving a review, you acknowledge that it may be publicly posted indefinitely (even after your relationship with us might end). If you ever want to retract a review you posted on our own channels, let us know and we will do our best to remove it (though we cannot guarantee removal from public caches or third-party sites as mentioned before).

Our goal is to foster a candid and helpful review environment. We truly do learn from feedback and hope prospective customers find it useful as well. Thank you for sharing your experience responsibly!

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12. Mobile Application License

We may offer a mobile application (either now or in the future) to allow customers to engage with our services (for example, a ZS Clean app for scheduling and managing details). This section governs any such mobile application.

License Grant: If we provide a mobile application (“App”) for download, ZS Clean LLC grants you a limited, non-exclusive, non-transferable, revocable license to install and use the App on compatible mobile devices that you own or control, and to access and use the App solely for your personal, non-commercial use in conjunction with our services. This license is provided to you, the Customer, and you may not distribute or make the App available over a network where it could be used by multiple devices at the same time (unless we have enabled such use).

License Restrictions: You agree not to do any of the following with respect to the App:

• Do not decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App, except to the limited extent that applicable law expressly permits despite this prohibition.
• Do not make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App. The App is provided as-is for the purpose of facilitating our services, and altering it in any way is not allowed.
• Do not violate any applicable laws, rules, or regulations in connection with your access or use of the App (this includes not using the App in a way that could violate privacy laws, intellectual property laws, or other regulations).
• Do not remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) on the App. All ownership notices must remain intact.
• Do not use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended. For example, you can’t resell our App’s functionality to others or use it as a platform to provide services other than interacting with ZS Clean.
• Do not install or use the App on a device that you do not own or control. If you have a company phone or a shared device, ensure you have permission to install third-party apps like ours. If you sell or transfer your device to someone else, be sure to remove the App beforehand, as the new owner isn’t licensed under your account.
• Do not export or re-export the App, except as authorized by United States law and the laws of the jurisdiction in which the App was obtained. In particular, you agree not to export the App to any country or territory that is subject to U.S. export restrictions (e.g., embargoed countries) or to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Denied Persons List.
• Do not use the App to send automated or unsolicited messages or to scrape data from our systems. Use of the App must align with the intended features we provide.

Apple and Android Devices: If our App is made available through the Apple App Store or Google Play Store, there are specific terms from Apple Inc. or Google LLC that also apply:

• Apple (iOS) Users: If you download our App from Apple’s App Store, you acknowledge that:
  • These Terms are between you and ZS Clean LLC, not with Apple. Apple is not responsible for the App’s content or maintenance.
  • Apple has no obligation to provide any maintenance or support services for the App.
  • In the event of any failure of the App to conform to any applicable warranty (if any warranty is implied by law), you may notify Apple and Apple may refund the purchase price (if any) for the App to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App.
  • Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any legal or regulatory requirement; (iii) claims arising under consumer protection or similar legislation.
  • Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party claim that the App or your use of it infringes someone’s intellectual property rights.
  • You agree to comply with the App Store Terms of Service, particularly the Usage Rules.
  • You and ZS Clean acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of this Mobile Application License section. Upon your acceptance of these Terms, Apple shall have the right (and will be deemed to have accepted the right) to enforce this section against you as a third-party beneficiary thereof.
• Android (Google Play) Users: If you download our App from Google Play:
  • You must comply with the Google Play Terms of Service. Google is not responsible for any support or maintenance of our App.
  • Google has no obligation or liability related to compliance or non-compliance by us or you (or any other user) under these Terms or the Google Play terms.
  • Similar to Apple’s terms, Google is not responsible for claims relating to the App or your use of it, and Google is a third-party beneficiary able to enforce the terms of this license.

Maintenance and Support: We may, from time to time, issue updates or patches for the App to improve functionality or address issues. Depending on your device settings, the App may automatically download and install updates, or you may have to manually initiate updates. You agree to promptly install any updates we provide to ensure proper functioning and security of the App. We make no guarantees about the frequency or availability of updates. We also reserve the right to discontinue the App at any time, particularly if we find it no longer necessary or if a new platform replaces it, etc.

Termination of App License: The license granted to you for the App will terminate automatically if you fail to comply with any terms set forth in this agreement or if you decide to delete the App. Additionally, if we terminate your user account for violation of Terms (see Section 4 and others), your right to use the App will also cease. Upon termination of the license, you must cease all use of the App and destroy all copies of it from your devices. We might also remotely disable the App if legally permissible and necessary in cases of misuse.

The mobile App (if provided) is meant to make your experience more convenient, but its use is subject to these legal conditions to protect both you and us. We appreciate your understanding and cooperation in using our App responsibly.

13. Third-Party Websites and Content

Third-Party Links: Our website or communications may include links to third-party websites, services, or content that are not owned or controlled by ZS Clean LLC. For example, we might link to our pages on social media platforms (like Instagram or Facebook), to a mapping service for directions, to partner businesses, or to articles and resources we think might be of interest. Additionally, if you book through our online system, you might be interacting with third-party infrastructure (for instance, the Fieldd scheduling portal or a payment gateway provider’s interface). Any third-party websites or content that we link to or reference are subject to the separate terms and policies of those third parties.

No Endorsement or Control: Inclusion of a link or reference to a third-party site or content is provided for your convenience and information only. It does not imply any endorsement, sponsorship, or recommendation by us of the third party, their information, or their products/services. ZS Clean LLC has no control over the content, accuracy, privacy practices, or functionality of third-party websites. If you access a third-party site from our platform, you do so at your own risk. We encourage you to review the terms of use and privacy policy of any third-party site you navigate to.

Third-Party Services Used by ZS Clean: We also rely on certain third-party tools and services to operate our business (for example, Fieldd for booking and CRM, Stripe or similar for payment processing, Google Workspace for emails, etc.). While these are tools we have chosen and we have agreements with those providers to safeguard data and ensure service quality, they are still independent entities. As such:

• Fieldd CRM & Booking Platform: When you use our online booking form or customer portal, you are interacting with the Fieldd software platform that we license. Your inputted data (such as your name, address, vehicle info, and credit card details) goes through Fieldd’s system and is stored on their servers (which we access). Fieldd has its own security measures and compliance (for example, PCI-DSS compliance for credit card storage). By using our online booking or CRM features, you agree to Fieldd’s involvement in processing your data. Fieldd may have its own terms of service and privacy policy governing the use of their software. While we don’t expect you need to separately agree with Fieldd just to book with us, you should be aware of their role. We are not responsible for any outages or breaches that occur on Fieldd’s side, but we will do our best to work with them to resolve any issues that affect our customers.
• Payment Processors: We may use third-party payment processors (for instance, Stripe, Square, or others integrated via Fieldd) to handle credit card transactions. Those processors are responsible for collecting and processing your payment information securely. We do not personally store your full credit card number or sensitive payment data on our servers; that information is passed directly to the payment processor. Your use of your credit/debit card is subject to your cardholder agreement and possibly the payment processor’s terms. If you have an issue with a double charge or other payment error that is clearly due to the processor, we will assist you in contacting them or resolving it, but note that ultimately the bank or processor might have to step in (though this is rare).
• Social Media and Other Platforms: If you interact with us on third-party platforms, such as posting on our social media pages or tagging us, those interactions are governed by the terms of the third-party platform (Facebook’s terms, Twitter’s terms, etc.). We have no control over those sites. For example, if you post a photo on Instagram and tag us, Instagram’s rules and privacy settings apply to that content, not any agreement between you and us (though if we want to reuse that content, our Contribution License would come into play).

Third-Party Content on Our Site: Sometimes, we might display content not produced by us, such as a feed of Google reviews, or an iframe of a map, or a widget from another service (like a chat support widget). Even though that content is on our site, it is provided by third-party sources and might interact with you under their own terms. For instance, if we embed a YouTube video on our site (say, a demo of our detailing process), playing that video might subject you to YouTube/Google’s terms and data collection (like cookies).

No Liability for Third-Party Issues: ZS Clean LLC is not liable for any loss or damage that may arise from your use of or reliance on third-party websites and content. If you follow a link to a third-party site and something goes wrong (like your data is misused or you suffer a loss), we cannot be held responsible for that. Any transactions you conduct with third parties (including paying them, giving them your information, or any dealings) are strictly between you and that third party.

Reporting Third-Party Concerns: If you encounter a problem with a third-party service that is impacting our service to you (for example, our booking portal is down, or a payment gateway isn’t working), please let us know. We will attempt to liaise with the third party to fix the issue. Also, if we have links on our site that you feel are inappropriate or point to problematic content (like broken links or something unsafe), inform us so we can address it.

In essence, while we do our best to partner with reputable third parties and link only to helpful information, we cannot guarantee others’ performance or content. Always exercise appropriate caution and read third-party terms when engaging outside of our direct control.

14. Services Management

Site and Service Management Rights: We reserve the right, but not the obligation, to monitor and manage the website and our services to ensure proper functioning and compliance with these Terms and applicable laws. This means we may, at our discretion:

• Monitor Use: Monitor any user’s access to or use of our website and services (including monitoring appointment bookings, messages sent through our system, etc.) for security, operational, or compliance purposes. For example, we might track login attempts to prevent hacking, or review communications if abuse is reported.
• Remove or Disable Content: Remove or disable access to any content (including User Generated Contributions or any information you provide) that we deem, in our judgment, to violate these Terms or potentially harmful in any way. We can do this without prior notice if necessary. This includes the removal of reviews, comments, or other posted material that violate our guidelines or someone’s rights.
• Take Preventative Measures: Take appropriate legal action against users who violate the law or these Terms. This could include reporting to law enforcement, or initiating civil action to enjoin violations and/or seek damages. We may also cooperate with law enforcement authorities in prosecuting users who violate the law in connection with the use of our site or services.
• Manage Site Functionality: Interrupt or suspend access to all or part of the website or services as needed for routine maintenance, updates, or emergency fixes. We aim to keep downtime minimal and ideally to off-peak hours, but we can’t guarantee the site will always be available. We may also impose limits on certain features or restrict access to parts or all of the site without notice, to maintain performance or safety.
• Enforce Quotas or Limits: If our website or booking system provides user accounts or storage (for instance, if one could upload photos or keep a history of appointments), we may enforce reasonable limits (like storage space limits, or rate limits on API calls if any) to prevent abuse or technical issues.
• Verification: We have the right to verify the identity of customers or the details of bookings if needed. If suspicious activity is detected (like multiple bookings under different names but same card, or a very high-value service on a seemingly fraudulent card), we might reach out to verify information or require additional proof of identity to manage fraud risks.

No Guaranteed Availability: While we manage and maintain our services, we make no guarantee that the website or booking platform will be available at a particular time or that we will continue to offer all services or features. We may decide to discontinue or modify any part of the services (like discontinuing a feature on the website or ending support for a particular booking method) for business reasons. If we discontinue a paid feature, and you had paid for something not yet delivered, we would obviously refund or fulfill our obligations or provide an equivalent alternative.

Data Management: As part of services management, we may also decide to update, migrate, or delete data stored on our systems. For example, if you haven’t used your account in years, we might deactivate or purge it as part of routine data housekeeping (consistent with our Privacy Policy retention guidelines). We also might correct obvious errors in data (like if an appointment date was clearly a typo, we might fix it on the backend to what you likely intended, while notifying you).

Testing and Improvements: We might from time to time test new functionalities or workflows on our site or in our service process. As a result, some users might experience slight differences in how things are managed (for example, a new beta online payment option for some customers). We manage these tests to ensure they don’t compromise the user experience or security.

Security Measures: We manage the services with security in mind. This includes employing technical and organizational measures to protect against unauthorized access, malware, etc. However, as a user, you also have responsibilities (like not sharing your password, etc., as noted in User Registration). If a security incident is detected, we may immediately take portions of the service offline or disable certain functions to protect users, and then work to restore as appropriate.

In summary, this Services Management section is about our rights to run our platform in a way that preserves integrity, safety, and performance for all users. We strive to do so transparently and fairly. If you witness or experience any issue that you think requires management intervention (like another user violating Terms, or a bug in the system), we encourage you to notify us so we can address it.

15. Privacy Policy

Collection and Use of Personal Information: We value your privacy and take steps to protect your personal information. When you engage our services, whether by booking an appointment, contacting us, or visiting our website, we may collect certain personal information from you. This can include your name, contact information (phone number, email address), physical address (for mobile service location), vehicle information (make, model, license plate, etc.), and payment information (credit card details, billing address). We collect this information primarily to provide the services you requested – for example, we need your phone and address to reach you and come to your location, and we need vehicle details to ensure we allocate the right amount of time and bring appropriate equipment.

We may also collect other information in the course of providing service: for instance, we might take note of particular preferences you have (like “customer prefers fragrance-free products”), we may take before/after photos of your vehicle’s condition (see Photo & Data Consent section for details on that), and we might keep a record of past services and communication history with you for reference.

Consent and Scope: By providing us with personal information and using our services, you consent to our collection, use, and retention of your information as described in these Terms and any separate Privacy Policy document we maintain (if one exists). We will use your information to: communicate with you about appointments (confirmations, reminders, updates), deliver the detailing services (which includes internal uses like assigning a technician and mapping a route), process payments and transactions, send you receipts or invoices, and respond to any inquiries or issues you raise. We may also use your contact information to send you marketing communications if you have opted in, as described in Section 3 (Marketing & Communication) above – and you can always opt out of marketing as noted.

Protection of Data: We implement reasonable and appropriate security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include technical protections (like encryption of payment data, secure protocols for data transfer, and access controls within our Fieldd CRM and other systems) and organizational measures (restricting access to personal data to only those who need it for their job, training our staff on privacy, etc.). However, no method of data transmission or storage is 100% secure, so while we strive to protect your information, we cannot guarantee absolute security. By using our service, you acknowledge that you understand the risk that data could be compromised by factors outside our control (such as a zero-day exploit or a breach at a third-party provider). In the unlikely event of a data breach involving your personal information, we will follow applicable laws in notifying you and addressing the issue.

Confidentiality and Limited Disclosure: We treat your personal information as confidential. We do not sell, rent, or trade your personal information to third-party marketers. We will not disclose your personal details to other parties except in the following circumstances:

• Service Delivery and Operations: We share necessary information with employees, contractors, or partners who need it to perform services (for example, the detailer assigned to your appointment will have your name, address, and phone to carry out the job). All such personnel are bound by confidentiality obligations.
• Third-Party Service Providers: As mentioned, we use third-party providers like Fieldd (CRM/booking), payment processors, email/SMS gateways, etc. They will process your data on our behalf for specific purposes (scheduling, charging your card, sending a text reminder). We ensure that such providers have privacy and security commitments (for example, Fieldd’s terms, or our business associate agreement if applicable). These providers are not allowed to use your data for their own marketing or purposes outside of providing services to us and you.
• Legal Compliance and Protection: We may disclose information as required by law or legal process (such as a subpoena, court order, or government investigation). We may also disclose information if we believe in good faith that it’s necessary to exercise or defend our legal rights, to investigate/prevent suspected fraud or safety issues, or to cooperate with law enforcement regarding a possible violation of the law. For instance, if a theft occurred and police request our appointment logs for that time, we might have to comply.
• Business Transfers: In the event that ZS Clean LLC is involved in a merger, acquisition, sale of assets, or other business transfer, personal information in our possession might be part of the transferred assets. If that happens, we will ensure that the new owner continues to be bound by equivalent privacy obligations for previously collected data, and we will notify users if their data is subject to a new privacy policy or ownership.

Customer Privacy (Special Notes): We understand that inviting us to your home or giving us access to your vehicle is a matter of trust. We will not use information about your location or vehicle for any purpose other than providing service or internal record-keeping. We do not publish your address or personal details. If we take photos of your vehicle for our own documentation or marketing, we will handle those carefully (see Photo Consent, Section 35). We will not reveal your license plate or any personal identifiers in any public-facing content without permission (generally we blur plates in photos we might use publicly).

Business Information Privacy: As a customer, you might be curious about our business location or details. We maintain certain privacy for our business as well. For instance, if our operational base is a home office or private garage, we do not publicly list that address to protect privacy and security. We provide an official mailing address for correspondence and include appropriate contact info in these Terms (see Contact Us section). Please respect that any non-public business information you may happen to learn (such as a home address of an owner, internal processes, supplier lists, etc.) is confidential and should not be disclosed to others. Essentially, we mutually respect confidentiality – your info stays with us; our sensitive info stays with us.

Cookies and Tracking (if applicable): Our website might use cookies or similar tracking technologies to enhance user experience and for analytics. For example, we might use Google Analytics to see how users navigate our site, which can collect anonymized data about your visit. We might use cookies to remember your preferences or login session. Any such usage will be in accordance with our Privacy Policy (if we have a detailed one) and not for invasive tracking. You typically can control cookie preferences via your browser settings.

Privacy Policy Document: We may have a separate, more detailed Privacy Policy document available on our website (often found at a link like “Privacy Policy”). That document, if it exists, is incorporated by reference into these Terms. It provides additional specifics on what data we collect, how we use it, your rights (such as rights under the California Consumer Privacy Act (CCPA) if applicable, rights to access or delete your data, etc.), and how to exercise those rights. In the event of any inconsistency between this Section 15 and our standalone Privacy Policy regarding data practices, the standalone Privacy Policy will govern those issues.

Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes it was collected for, including any legal, accounting, or reporting requirements. For instance, we might keep basic information on services and payments for several years for tax and warranty purposes, but we may delete certain communications after they become irrelevant. When we dispose of personal data, we do so securely.

Children’s Privacy: Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If we inadvertently collect personal data from someone under 18 (perhaps they attempted to book or contact us), we will delete it as soon as we are aware. Parents or guardians should supervise their minors if, for example, a teen is using our site.

In summary, your privacy is important to us. We collect only what we need, secure what we collect, and do not misuse or share it inappropriately. If you have any questions or requests regarding your personal data or our privacy practices, you can contact us as outlined in Section 38 (Contact Us). By using our services, you acknowledge our privacy practices and agree to them.

16. Term and Termination

Term of Agreement: These Terms of Service constitute a binding agreement and will remain in full force and effect while you use our website or services. The “Term” of this agreement begins when you first accept the Terms (for instance, by booking a service or using the site after being presented with them) and continues until terminated by either party as allowed herein.

Termination by Customer: You may terminate your contractual relationship with us at any time by ceasing to use our services and (if you have an account) either deleting your account through any available settings or notifying us that you wish to close your account. Simply uninstalling a mobile app or not scheduling further services will not automatically terminate any provisions of these Terms that by their nature should survive (see “Survival” below). However, if you stop using our services, the active obligations (like payment for any completed services, or any scheduled appointments) remain enforceable.

If you wish to cancel an upcoming service appointment, refer to our Cancellation Policy (Section 29) to understand any notice requirements. Terminating the agreement from your side doesn’t absolve you of paying for services already rendered or any obligations incurred prior to termination.

Termination or Suspension by ZS Clean: We reserve the right to terminate this agreement or suspend your access to our services (including any user account) at any time, with or without cause, and with or without notice, though we will endeavor to provide notice where practicable. Reasons for termination/suspension may include, without limitation: violation of these Terms or any other policies, non-payment or fraudulent payment activity, abuse or inappropriate behavior toward our staff, illegal activities, or any other conduct that we determine, in our discretion, is harmful to our interests or the interests of others.

• Immediate Termination Cases: Certain breaches (for example, violent behavior, serious illegal conduct, or flagrant non-compliance) may result in immediate termination of services and banning from future use of our business, without any prior warning.
• Effect on Scheduled Services: If we terminate our service relationship with you while you have upcoming appointments scheduled, we will generally cancel those appointments and, if appropriate, refund any deposits or prepayments for those future appointments (unless the termination is due to your breach such as fraudulent payment, in which case refunds might not be warranted). We will communicate with you about the status of any in-progress or pending service at termination.
• No Liability for Termination: ZS Clean will not be liable to you or any third party for any termination of your access to the services or removal of your account, provided such termination is in accordance with these Terms. However, if we terminate without cause (not due to your misconduct), and you have pre-paid for services not yet received, we will refund you for those unearned amounts as required.

Survival of Terms: Upon any termination of this agreement, whether by you or by us, sections of these Terms that by their nature should survive termination will continue in effect. This includes, but is not limited to: Intellectual Property Rights (Section 2), Purchases and Payment obligations (Section 5) for any outstanding amounts or chargeback clauses, Dispute Resolution (Section 19), Disclaimer (21), Limitations of Liability (22), Indemnification (23), User Data (24), Electronic Communications and Signatures (25), California Users (27), Miscellaneous (28), Additional Limitations (31), and any other clauses dealing with ongoing liabilities or rights such as Contribution License (10), Photo & Data Consent (35 as applicable). In essence, even if our active services end, both parties may still be bound by confidentiality obligations, liability limitations, and dispute processes for anything that occurred prior to termination.

No Cancellation of Completed Services: It’s important to note that termination of the agreement does not retroactively cancel services that have already been performed. For example, if you received a detailing service and then either party terminates the relationship, you still owe payment for that past service and all the Terms that apply to that service (warranties, liability, etc.) still apply.

Re-activation: If the agreement was terminated or an account suspended, any attempt by you to rejoin or reuse our services in the future may be subject to our approval. We reserve the right to refuse service to anyone we have previously terminated for cause. If we suspended your account for a minor reason (say non-payment that was later resolved), we may choose to re-enable your access once the issue is cured and assurances are given.

Modification vs Termination: Keep in mind that “termination” here refers to ending the contractual relationship entirely. This is different from “modifications or interruptions” (Section 17) where the service might be temporarily unavailable or changed. Termination is a final step in relation to a particular user or the entire service if we ceased business.

To summarize, both you and we have the ability to end the relationship under certain conditions, and doing so activates wrap-up obligations. While we hope to serve you for a long time, these provisions cover the possibility that either of us needs to part ways.

17. Modifications and Interruptions

Service Modifications: ZS Clean LLC reserves the right to modify, update, or discontinue all or portions of our services or website at any time. This could include adding or removing services, changing pricing (for future bookings), altering our service packages, modifying the content or features of our website or app, or any other changes in how we operate. We may do so without prior notice to you in some cases, although significant changes that affect existing appointments or contracts would generally be communicated. For example, if we decide to discontinue a certain detailing package or add a new one, we might update our site accordingly. If we raise prices, we will honor the price that was quoted at the time of your booking for that booking, but future bookings would reflect the new prices.

Temporary Interruptions: There may be occasions when our services or website are temporarily unavailable or limited – whether for scheduled maintenance, upgrades, emergency repairs, or due to failure of equipment or telecommunications. We will try to schedule maintenance during off-peak hours and provide notice if it’s a planned outage (like “the booking system will be down for maintenance Saturday 2 AM – 4 AM”). However, we cannot guarantee 100% uptime. You acknowledge that occasional interruptions or downtime may occur and that ZS Clean will not be liable for any inconvenience or loss incurred due to such downtime.

Events Beyond Our Control (Force Majeure): ZS Clean shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including, but not limited to: acts of God, acts of government or regulatory authorities, natural disasters (such as earthquakes, hurricanes, floods, fires), epidemics or pandemics, labor disputes or strikes, war, terrorist acts, riots, civil unrest, power outages, internet or utility failures, or the downtime or failure of any third-party systems or services (like an internet backbone failure or payment gateway outage). If such events occur that impact our ability to provide scheduled services, we will make reasonable efforts to reschedule the services to a later time or date and keep you informed.

For instance, if a wildfire or extreme weather event in our area makes it unsafe to travel or work outdoors, we may need to postpone appointments. We will not be considered in breach of our obligations if the failure or delay is due to a force majeure event. We will however resume performance as soon as practicable once the event has subsided.

Your Responsibilities During Interruptions: If our site is unavailable when you need to reach us (like the booking system is down), you can use alternative methods to contact us (such as calling or emailing – see Contact Us info). For critical communications, please do not rely solely on one channel if it’s unresponsive; try another. Similarly, if you suspect a confirmation didn’t go through due to a glitch, follow up with us.

No Guarantee of Future Availability: While we intend to continue offering our services indefinitely, this section also acknowledges that we might stop or substantially change the nature of our business at some point. We might discontinue the car detailing service (hopefully not, but hypothetically) or merge into another business. If we cease operations, obviously scheduled services would be canceled and any prepayments refunded. Outside of that scenario, we might pivot or change how we operate (e.g., switching from mobile to fixed location, or vice versa). We will endeavor to notify customers of major shifts that affect existing engagements, but otherwise reserve the right to change our business model or service offerings.

Website Content Changes: Additionally, the content on our website (such as informational pages, FAQs, terms, etc.) may be updated from time to time. While we try to keep everything accurate, it’s possible that some information (like promotional offers or references) might be outdated or need correction (see Section 20 “Corrections”). We have the right to modify content without warning, but such modifications will not retroactively change commitments already made to you (for example, we wouldn’t retroactively change the terms of a promotion after you’ve booked under that promotion).

In summary, this section means that while we aim to provide stable and continuous service, there are circumstances where changes or interruptions will happen, and we need flexibility to manage that. We appreciate your understanding and will do our best to minimize disruption.

18. Governing Law

This agreement and any dispute or claim arising out of or in connection with these Terms or the services provided by ZS Clean LLC (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law principles.

By using our services, you agree that the laws of California will apply to all matters relating to your use of the services, regardless of the laws that might otherwise govern under applicable conflict of laws principles. In essence, even if you use our services from outside California, California law will still apply to interpret these Terms and any disputes.

Because our business is based in California and we operate primarily in San Diego County, we also note that local laws and regulations of California and San Diego County may apply to aspects of our services (for instance, consumer protection laws, licensing requirements for car washing/detailing, water usage regulations, etc.). We intend to comply with all such local and state laws and expect to interpret our obligations in light of them.

Jurisdiction and Venue: Subject to the Dispute Resolution process in Section 19 (which provides for arbitration of most disputes), you agree that any permissible legal action or proceeding (for instance, if a matter is not subject to arbitration or is brought to enforce an arbitration award, or an intellectual property claim not requiring arbitration) shall be brought exclusively in the state courts of San Diego County, California or (if federal jurisdiction exists) the United States District Court for the Southern District of California. You hereby consent to the personal jurisdiction of those courts and waive any objection on grounds of venue or inconvenient forum with respect to those courts.

This means that if, for example, arbitration is deemed unenforceable for a particular claim or we need a court order for something, the case should be filed in San Diego (state or federal as appropriate). Both parties specifically agree to submit to the California courts’ jurisdiction in such instances.

Applicability of Other Regulations: We also acknowledge that our services are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than California (and the U.S., generally). If you access our website or use our services from outside California, you do so on your own initiative and are responsible for compliance with local laws, if and to the extent such laws are applicable. But the choice of law remains California’s.

Uniform Application of Law: The use of California law is intended to provide consistency regardless of where you might be located. In some cases, if you are a consumer in another state, certain consumer protection laws of your state might still apply if they cannot be waived or chosen against via a choice-of-law clause (for example, some states have specific consumer rights that travel with their residents). We do not seek to deprive anyone of non-waivable consumer protections; this Governing Law provision primarily covers which jurisdiction’s law governs contract interpretation and general disputes.

If you have any questions about how the Governing Law might affect you, you may want to consult with a legal advisor. But in plain terms: California law is what we follow, and any legal fight (should it come to that) happens on our home turf, except as otherwise provided in Section 19’s arbitration clause.

19. Dispute Resolution

We are committed to resolving any disputes in a fair and efficient manner. Most customer concerns can be resolved quickly and to the customer’s satisfaction by contacting us directly (see Contact Us, Section 38). However, if a dispute arises that we cannot resolve informally, this section explains how we agree to resolve those disputes.

Informal Negotiations: Before resorting to formal legal proceedings, you agree to first contact us and attempt to resolve the dispute informally by providing a written description of your claim to our email or mailing address (see Contact Us) and allowing a reasonable period for response. Likewise, if we believe we have a dispute with you, we will contact you (using your last provided contact information) and attempt to resolve it informally. Both parties shall negotiate in good faith to resolve the dispute. Examples of disputes might include disagreements over charges, alleged damage to a vehicle, dissatisfaction with service not resolved under our satisfaction policy, or interpretations of these Terms.

If we are unable to reach an informal resolution within a reasonable time (let’s say 30 days from the initial notice of dispute, unless both sides agree to extend), then either party may initiate the formal dispute resolution process outlined below.

Agreement to Arbitrate: To the fullest extent permitted by law, you and ZS Clean LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of our services (collectively “Disputes”) shall be resolved by binding arbitration on an individual basis, rather than in court, except for the exceptions set forth below. “Dispute” in this context includes any claim or controversy, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claim arises during or after the termination of the relationship between us.

This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §1 et seq.) and evidences a transaction in interstate commerce.

Exceptions to Arbitration: Notwithstanding the above, the following types of claims or relief are not required to be arbitrated under this agreement:

1. Small Claims: If the dispute qualifies for small claims court in San Diego County (generally for monetary claims below a certain threshold, e.g., $10,000 in California), either party may choose to bring an individual action in small claims court instead of proceeding to arbitration. If a claim is brought in small claims court, it should remain in that court and not be removed or appealed to a higher court (in other words, we both waive any right to a jury trial or to conduct discovery as would happen in a regular court for such small claims).
2. Intellectual Property and Injunctive Relief: Any dispute relating to intellectual property rights (for example, unauthorized use of our trademarks or copyright) or breach of the Contribution License or Photo Consent where a party seeks equitable relief (like an injunction or restraining order) may, at that party’s election, be resolved in court rather than arbitration. This is because such disputes may require immediate court intervention or are of a nature that arbitration may not suitably handle (e.g., stopping someone from infringing trademarks).
3. Opt-Out Right: You have the right to opt out of this arbitration agreement if you notify us in writing within 30 days of first accepting these Terms that you do not agree to arbitrate. To opt out, send an email or letter to us explicitly stating you want to opt out of the arbitration clause and include your name, the email or phone number used to book services, and your address. If you opt out, then any disputes will not be subject to this arbitration agreement, but the rest of these Terms shall continue to apply. (Note: If you opt out, either party can still compel small claims or other court actions, but you won’t be forced into arbitration.)

Arbitration Procedure: If a dispute is not resolved informally or in small claims court and is not opted out or otherwise excepted, either party may initiate arbitration. The arbitration will be administered by a neutral arbitration provider agreed upon by both parties. We suggest the American Arbitration Association (AAA) as a likely administrator, using its Consumer Arbitration Rules (if applicable) or Commercial Arbitration Rules depending on the nature of the dispute. If AAA is not available and we cannot agree on an alternative, a court can appoint an arbitrator under 9 U.S.C. §5.

• Arbitrator: The arbitration will be conducted by a single neutral arbitrator. The arbitrator shall be empowered to resolve any dispute regarding the arbitration process or this agreement to arbitrate, including questions of whether a particular dispute is subject to arbitration (except as limited by law). The arbitrator will apply California substantive law (and the FAA for procedural issues related to arbitration) and can award any relief that a court could award, consistent with the limitations of liability and damages we agreed to in these Terms.
• Location: The arbitration hearing will take place in San Diego County, California, unless you and we agree to a different location. If you are an individual consumer and the value of the claim is relatively small, you may request (and we will not object to) having the proceedings conducted by telephone, video, or based on written submissions, as the arbitrator finds appropriate.
• Costs and Fees: Arbitration fees can be costly, but consumer arbitration rules often cap your filing fees and assign the bulk of fees to the business. Under this agreement, if you initiate arbitration, you will be responsible for paying the arbitrator or arbitration forum’s initial filing fee up to the amount that would be required to file a lawsuit in San Diego County Superior Court (the filing fee for a civil claim; for example, if it’s $400, you pay that much), and we will pay any excess of the forum’s filing fee. We also agree to pay the arbitrator’s subsequent fees and any administrative fees charged by the arbitration forum, to the extent those fees exceed what court litigation would have cost. Each party will bear their own attorneys’ fees and costs, unless a statute or contract allows the winner to recover fees (the arbitrator can award attorneys’ fees if the law permits, just as a court would).
• To illustrate: if AAA’s filing fee is $200 and San Diego court fee is $400, you’d pay $200 (since that’s under $400) and we’d pay the rest? Actually, per the above, if AAA’s fee is $800, you pay $400 (equivalent to court) and we cover the other $400. If AAA’s fee is $300, you pay $300 (which is below the $400 threshold, so you pay the lesser amount and we cover nothing more because the cap wasn’t exceeded). The exact numbers can vary, but the principle is we don’t want arbitration to cost more for you than court would.
• If the arbitrator finds that either the substance of your claim or the relief you sought was frivolous or brought for an improper purpose (under the standards of applicable law, e.g., Federal Rule of Civil Procedure 11), then the arbitrator may award attorneys’ fees or costs to the prevailing party, but only to the extent permissible under law.
• Individual Basis Only (No Class Actions): You and ZS Clean LLC agree that all disputes will be resolved only on an individual basis and not in a class, consolidated, or representative action. This means neither you nor we can be a class representative or class member or otherwise participate in a class, consolidated, or representative proceeding. The arbitrator can only decide your and/or our individual disputes. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated without the consent of all parties. If this class action waiver is found to be unenforceable or unlawful (for instance, if a court determines that the waiver is not allowed for a particular claim such as a public injunction claim under California law), then the entirety of this Dispute Resolution section (except for this sentence) may be deemed null and void with respect to that particular proceeding, and the claim must proceed in court, not arbitration. However, the class action waiver shall still apply to any other claims that remain in arbitration.
• Arbitration Award: The arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which any award is based. The arbitrator’s award will be final and binding, subject to limited court review under the FAA (for example, a court can confirm, vacate, or modify an award on the grounds listed in the FAA). Judgment on the arbitration award may be entered in any court having jurisdiction thereof.

Severability of Arbitration Terms: Except as provided in the class action waiver above, if any part of this arbitration agreement is found to be invalid or unenforceable, the remaining portions shall remain enforceable. In the event that one or more parts are deemed unenforceable, you and we agree that the unenforceable parts can be severed and the remainder of the arbitration clause will be enforced.

Right to Consult an Attorney: You have the right to consult with counsel of your choice concerning this arbitration agreement and these Terms.

By agreeing to arbitration, both parties are waiving their rights to a jury trial or a trial before a judge in a public court, except for the small claims and other exceptions listed. Arbitration can be more limited, more efficient, and less formal than a lawsuit in court, but it also provides limited opportunity for discovery and appeal.

We hope to never have a serious dispute with our customers. This clause exists as a contingency to handle any issues that can’t be resolved amicably. Our goal is always to satisfy you such that you never feel the need to escalate a dispute.

20. Corrections

While we strive to maintain accurate and up-to-date information across our website, service descriptions, pricing, and communications, errors or inaccuracies may occasionally occur. This section addresses how we handle such mistakes.

Website and Materials Accuracy: The information on our site (for example, service descriptions, pricing, promotions, FAQs, scheduling information, and these Terms themselves) may contain typographical errors, misprints, omissions, or inaccuracies. There might also be times when certain information becomes outdated without immediate update (for instance, we might change a policy or price but a reference to the old one remains on a less prominent page temporarily). We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time, without prior notice. This includes the right to adjust pricing, service details, or other content if it was displayed incorrectly.

For example, if a Deluxe Detail package is mistakenly listed as $99 due to a typo when it should be $199, and we notice this error, we will correct the price on the site. If you saw the wrong price and already booked based on that, see below on how we’d handle it.

Pricing Errors: If a pricing error is found on our site or booking system, we will act in good faith to rectify it. Typically:

• If you have not yet booked and we correct a price, the updated (correct) price would apply for any future bookings.
• If you booked a service under a clearly erroneous price, we will contact you as soon as we discover the error to discuss the correction. We will give you the option to proceed with the service at the correct price or cancel without penalty. We will not try to surprise you with a higher price upon arrival. If the error was obvious (for example, a full detail listed for $5 instead of $150, which clearly is a mistake), we hope you understand that we cannot honor that, but we will communicate openly about it. If the error was less obvious, we’ll still explain and you’ll have the choice to cancel with a full refund of any deposit or to accept the correct price.
• If we already provided the service before discovering a pricing error (which would be rare, usually errors are caught in booking), and we undercharged you due to our mistake, we generally will honor the price you were charged (consider it a lucky break for you) and not retroactively charge more. If we overcharged due to an error, we will refund the difference promptly once discovered.

Service Description Errors: If a service description or included feature on our site was inaccurate (for example, the site said a package includes a certain treatment that it does not, or vice versa), we will clarify and correct the description. If this inaccuracy affected your decision to purchase, let us know and we will work to remedy it (maybe by providing that treatment as a courtesy if feasible, or adjusting price, or offering a refund if it was significant to you). We want you to get what you think you’re paying for, so misdescriptions will be handled with customer satisfaction in mind.

Availability Errors: Our site might allow bookings or might list service availability times. In rare cases, a slot might appear available due to a synchronization delay, but in reality be taken. If this happens, we will inform you promptly and offer alternative times. Also, if we accidentally overbook (say two people booked the same slot due to a glitch), we will do our best to accommodate both by adjusting schedules or assigning more staff if possible, but if not, we will reschedule one booking with your input on a convenient time (with possibly a discount for the inconvenience).

Promotional Errors: If any promotional materials or coupon codes have errors (like an incorrect discount amount or an expired promo still shown), we reserve the right to correct or revoke the promotion. However, if you already legitimately redeemed a promo under erroneous terms and we have confirmed that redemption, we will typically honor it for that transaction.

Notification of Changes: We are not obligated to, but we may inform users of significant corrections. For instance, if a Terms of Service error is corrected that materially affects users, we might send an email or update notice. For minor typos or clarity improvements, we’d likely just update quietly.

No Liability for Errors: We cannot be held responsible for losses or damages that might directly or indirectly arise from errors or omissions on our site or communications, especially once we have corrected them. This means if you rely on incorrect information, you do so at your own risk until we have a chance to correct it. That said, in practice, we try to make things right for the customer if misinformation caused an issue.

User Responsibility: If you notice something that looks like a mistake or inconsistency, we encourage you to bring it to our attention (contact us). Also, if something seems “too good to be true” or obviously erroneous, please double-check with us. We appreciate diligence and will often provide clarification.

In essence, this Corrections section is a recognition that despite our best efforts, nobody’s perfect, and we might have to fix mistakes. We commit to doing so ethically and in a manner respectful to our customers.

21. Disclaimer

“As-Is” Provision of Services: ZS Clean LLC’s services, website, and any content or materials provided (including the mobile app, if any, and reports or information given to you) are provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, either express or implied, except as explicitly set forth in these Terms. This means that, to the fullest extent permitted under law, we are not making broad promises about the services beyond what we state in our service descriptions or any specific guarantees outlined in these Terms.

Specifically:

• We do not guarantee that our website or booking platform will be available at all times, error-free, or free of viruses or other harmful components. Use of our digital services is at your own discretion and risk.
• We do not make any warranty or guarantee about the outcome of the detailing services beyond our stated commitments (like our Satisfaction Guarantee for re-cleaning within 48 hours for issues, outlined in Section 6). We have not made any “100% satisfaction or your money back” promise or any warranty that your vehicle will be perfectly clean or remain clean for any period of time after the service. Any statements by us (or on our website) about the quality or expected results of services (e.g., “will make your car look like new” or “guaranteed to remove odor”) should be interpreted as general marketing puffery, not a literal guarantee of a specific result, unless explicitly framed as a guarantee in these Terms or a written service warranty.
• We do not warrant that any products we use in the course of our service are themselves free of defect. We use reputable, industry-standard cleaning products and tools, but we don’t separately guarantee those manufacturers’ products. If a product happens to have a defect or side effect (for example, a particular cleaner causes an unforeseen reaction on an unusual material), that might be beyond our control (though we would address it under our insurance or remedy if it was something we should have known).
• Implied Warranties: To the maximum extent allowed by law, we hereby disclaim all implied warranties. This includes warranties of merchantability (that the service is of average acceptable quality and fit for the ordinary purpose), fitness for a particular purpose (that the service will meet any particular customer’s specific needs beyond general car detailing purposes), and any warranty of workmanlike effort or non-infringement. If you have a special purpose in mind or expectation that a normal person wouldn’t assume (for instance, expecting detailing to fix mechanical issues or increase your car’s horsepower – a silly example), that is outside any warranty. We provide a detailing service, not mechanical restoration or other specialized services unless explicitly agreed.

No Warranty of Outcomes or Longevity: We do not guarantee that the results of the detailing will last for any specific duration. For example, we cannot warrant that “your car will remain clean for 2 months” or that “the shine will last a year” – there are too many factors (weather, usage, etc.) beyond our control. Any advice or suggestions we give (like “applying this wax could protect your paint for up to 3 months”) are general expectations, not a firm warranty. Similarly, if we apply an odor eliminator, we don’t guarantee the odor will never return, especially if the source isn’t fully removed or if new odors are introduced.

No Legal or Professional Advice: Any information provided by ZS Clean on our website, blog, or in communications (like car care tips, advice on maintaining cleanliness) is for general informational purposes and does not come with a warranty or guarantee of accuracy or applicability. We’re car detailers, not lawyers, engineers, or doctors, so any incidental advice (even in these Terms explaining legal stuff) should not be taken as professional advice outside our domain of car cleaning.

Customer’s Risk: By engaging our services, you acknowledge that except for cases of our proven negligence or breach of these Terms, the cleaning of your vehicle is at your own risk. Normal cleaning processes are generally safe and meant to improve your vehicle, but slight cosmetic effects can occur (for instance, cleaning might reveal pre-existing swirl marks in paint that were hidden by dirt, or deep cleaning could highlight wear in upholstery that was covered by grime). You accept that such outcomes are not “damage” but rather part of the cleaning process revealing the true condition.

Statutory Warranties: Some jurisdictions do not allow the exclusion of certain warranties. If you are in such a jurisdiction (for example, some consumer protection laws might automatically provide a certain warranty on services), then to the minimum extent required by law, those implied warranties are limited in duration to 30 days after the service or the shortest duration allowed. But if the law says they can’t be disclaimed or limited at all, then our disclaimer does not override that law. However, our liability for any breach of such warranties is limited as provided in the Limitations of Liability section below, to the extent permissible.

Third-Party Representations: None of our employees, agents, or representatives (other than an officer of ZS Clean LLC authorized in writing) is authorized to make modifications, extensions, or additions to this disclaimer. That means if a detailer or customer service rep verbally says “don’t worry, I guarantee X outcome” but it’s not written in a signed form, that statement is not an official warranty and cannot override this disclaimer. Always get important promises in writing (for example, if we decided to guarantee a specific thing in your case, we’d put it on the invoice or email).

Services Provided by Third Parties: If any part of the detailing service is performed by a third-party affiliate or contractor (with or without your knowledge), any warranties related to their specific products or services (like a window tinting service we arranged on your behalf) would be provided by them, not by ZS Clean, unless we explicitly take responsibility in a particular case. We would, of course, assist you in dealing with any issues to the extent we coordinate those third-party services.

In short, except for the clear commitments we’ve made (like re-cleaning unsatisfactory spots if notified timely), we make no further promises about the services. We will do our best, but if something is not as expected and it’s not due to our breach or negligence, the risk is on you. This broad disclaimer is a key part of our agreement. If you require a guarantee beyond what’s here, you should not proceed with using our services, or you should discuss getting a special written warranty (which would likely cost extra if we even agree).

22. Limitations of Liability

To the fullest extent permitted by law, ZS Clean LLC and its owners, directors, employees, agents, affiliates, and subcontractors (collectively, “ZS Clean Parties”) shall not be liable to you or any third party for any damages that are not direct, and our total liability to you for any direct damages shall not exceed the total amount you paid for the specific service giving rise to the claim. We break this down in more detail below:

Direct vs. Indirect Damages:

• Direct Damages are the immediate, actual damages that result from a breach or wrongdoing. In our context, if we damage your vehicle, the cost to repair that specific damage is a direct damage.
• Indirect Damages (also known as consequential or special damages) are losses that flow as a secondary effect of an issue. This includes things like: loss of use of the vehicle, lost income because you couldn’t use the vehicle for a period, alternative transportation costs (rental car, Uber costs), diminished value of the vehicle beyond the repair (like stigma damages), emotional distress, time lost, inconvenience, or any other incidental or consequential losses.

By this clause, we are not liable for any indirect, incidental, special, punitive, or consequential damages arising out of or related to our services or these Terms. Even if we were advised of the possibility of such damages, and regardless of the legal or equitable theory on which the claim is based (contract, tort, negligence, strict liability, etc.), we won’t owe for those kinds of losses. For example, if a detail ran longer than expected and you missed a meeting and lost a deal, we’re not liable for that lost business; or if we accidentally drained your battery and you had to take a taxi, we’re not paying for the taxi (assuming draining the battery wasn’t negligence beyond perhaps what we disclaim – though see Battery section, we try to avoid that scenario).

Cap on Liability: Our maximum aggregate liability for all claims arising from a particular service (or series of related services) is capped at the amount you paid us for that service. For instance, if you paid $200 for a detailing and something goes wrong that is our fault, our liability to you will not exceed $200 (except to the extent our insurance covers more, which we will utilize for legitimate claims). If multiple incidents or issues stem from that one service, collectively they’re still capped at $200 total. If you have multiple services over time with us, each service is considered separately for this cap (unless a claim spans multiple services, in which case perhaps the sum of those specific services’ fees might be the cap, but generally each incident ties to one service’s fee).

Release of Liability: By using our service, you release ZS Clean Parties from any liability beyond the limitations stated here and elsewhere in these Terms. You specifically waive any claims for damages in excess of these limitations.

Applicability of Law: Some jurisdictions do not allow certain exclusions or limitations of liability, so to the extent that a court of competent jurisdiction determines that the following exclusions are prohibited by law, such exclusions may not apply to you and you might have rights that override the above. However, in such case, our liability is limited to the greatest extent permitted by law.

Exception for Gross Negligence or Willful Misconduct: Typically, limitations of liability do not protect a party from their own intentional wrongdoing or extremely reckless conduct. We are not attempting to disclaim liability for any act of gross negligence or intentional, willful misconduct by ZS Clean. For example, if an employee intentionally vandalized your car (which would never happen with us), this clause might not protect us from responsibility. This clause is aimed at ordinary negligence or contract breaches and sets a reasonable cap and exclusion for incidental losses.

No Liability for Uncontrollable Events: In conjunction with Modifications/Interruptions section and Additional Limitations (Section 31), we clarify that we have no liability for issues arising from events beyond our control (force majeure events, third-party failures, etc.), or for issues arising from your failure to meet your obligations (like not disclosing something important about your vehicle).

Allocation of Risk: This Limitations of Liability section is an essential basis of the bargain between you and us. The pricing of our services assumes and incorporates these limitations. Without them, the costs might be higher or we might not offer certain services.

Insurance Proceeds: If our insurance policy covers a claim and pays out to you beyond what these Terms might otherwise cap, that’s fine – we carry insurance to handle certain cases. But if, for some reason, an insurer denies a claim that these Terms also wouldn’t require us to pay (e.g., because it’s consequential loss not covered and also disclaimed here), then we remain not liable per the contract. Our insurance details are discussed in Section 31 (Additional Limitations of Liability, Insurance Coverage).

In summary, outside of making right any direct mistakes up to the cost of what you paid, we are not taking on broader liability. Make sure you have your own insurance for bigger potential losses if you’re worried (for example, you should have your own car insurance, which might cover rental cars if something happened to your car, etc.). We’re simply detailing cars and can’t be on the hook for extraordinary ripple effects.

23. Indemnification

You agree to indemnify, defend, and hold harmless ZS Clean LLC and its owners, officers, employees, agents, affiliates, and contractors (“ZS Clean Parties”) from and against any and all losses, liabilities, claims, demands, damages, costs, or expenses (including reasonable attorneys’ fees and legal costs) arising out of or related to:

• Your breach of these Terms: If you violate any provision of this agreement (including the Policies, rules under Prohibited Activities, etc.), and that violation results in a claim or expense for us, you will be responsible for it. For example, if you breach the Dispute Resolution clause by filing a lawsuit that should have been arbitrated, and we incur legal fees getting it moved to arbitration, you could be liable for those fees (assuming a court or arbitrator agrees).
• Your violation of any law or regulation: If your actions in connection with using our services are alleged to violate a law (for instance, you gave us a vehicle to detail that had illegal contraband without telling us and it leads to legal trouble, or you engage in fraud or identity theft in payment), you will defend and indemnify us against any claims or penalties resulting from that.
• Your negligence or misconduct: If, for example, you physically interfere during the service and cause damage or injury, or you mislead us and cause a problem (like instructing us to park somewhere illegal and our vehicle gets towed or fined), you should cover those losses.
• Claims by Third Parties related to your actions or vehicle: If a third party (including but not limited to another person with an interest in the vehicle, a neighbor, a bystander, etc.) brings a claim against us due to something you did or due to the condition of your vehicle or location provided, you may need to indemnify us. For instance, if you request us to detail a car that you don’t actually own (and the rightful owner sues us for tampering or something), you’d indemnify us. Or if a property owner sues us for water runoff damage because you asked us to work in a prohibited area, you indemnify us since you put us there.
• Your User Contributions or content: If you provide any content (like a review, photo, or comment) that leads to a claim (for example, you posted a photo for which you didn’t have permission and the photographer sues us, or you wrote something defamatory on our platform and someone sues us for publishing it), you will indemnify us for any losses from that claim.
• Use of services: If someone else uses your account or identity to get our services and does something that creates liability, you will indemnify us as if it were you (unless you had properly reported identity theft or unauthorized account use to us prior and it wasn’t due to your negligence).

The indemnification obligations include paying for our defense in such claims. This means if we receive a claim or lawsuit fitting the above, we can tender the defense to you, and you will hire and pay for attorneys acceptable to us (or we hire attorneys and you reimburse us) to defend the ZS Clean Parties. We have the right to participate in the defense as well (at our own expense if we choose extra counsel) and to approve any settlement. You shall not settle any claim without our prior written consent if the settlement imposes any obligation on us or admission of liability by us.

We will notify you promptly of any such claim and cooperate with you (at your cost) in the defense. Failure to promptly notify does not relieve you of your indemnification obligations except to the extent such failure materially prejudices your ability to defend the claim.

This indemnification provision is designed to allocate responsibility to the party at fault or in control of the situation causing the claim. It is standard for users to indemnify the service provider against user-caused issues. It survives termination of the contract, meaning even if you stop using our services, if a claim later arises from your time using them, this still applies.

Example scenario: Suppose you ask us to use a special cleaning agent you provide, and it turns out that chemical runs off and kills a rare plant in your neighbor’s yard. Your neighbor sues us for environmental damage. We would expect you to indemnify us for that lawsuit, since it was your instruction/product that caused it, which is outside our normal procedure (and indeed prohibited by our “Customer-Supplied Products” policy unless we agreed in writing). Under indemnification, you’d cover the damages and our legal fees defending that.

Always use our services in compliance with laws and our guidelines to avoid triggering indemnity. This clause is mainly to protect us from bearing costs for things that are not truly our fault.

24. User Data

Data Storage: We will maintain certain data that you transmit to us for the purpose of managing our services and operations, as well as data relating to your use of our website or booking platform. This can include information such as your profile/account information (if applicable), appointment history, communications with us (emails, texts), service records (like notes on what was done, before/after photos), and payment records. While we take reasonable measures to protect this data (as discussed in the Privacy Policy), we cannot guarantee that there will never be any loss, corruption, or unauthorized access of such data.

No Data Storage Warranty: You agree that you use our services and systems at your own risk with respect to data storage. We do not warrant that your data will be stored indefinitely or securely beyond commercially reasonable efforts. For instance, if you have a particular piece of information (like a list of services performed) that is important for you to keep, you should keep a backup copy (e.g., keep the invoices or emails we send). Our systems, including Fieldd CRM, likely have backups and redundancies, but accidents and breaches can happen.

Data Loss and Limitation: In the event that any data is lost or irrecoverable (for example, due to a server failure, or we close your account and purge data after a period of inactivity), you agree that, to the extent permissible under law, ZS Clean shall have no liability to you for that loss, provided we did not intentionally cause it or recklessly disregard security. This ties back to Limitations of Liability; even if data loss is considered a damage, it’s likely indirect (and so disclaimed). Of course, if our negligence causes a significant data leak that has real consequences (like personal info exposure), that would be handled under general breach/limitation principles and possibly our insurance, but typically the data covered here is service records etc., which wouldn’t have high monetary value to you.

Account Data: If you have an account with us, it is your responsibility to ensure that we have your current contact information and details. If you wish to update, correct, or delete any personal data, you may do so through the account settings if available, or by contacting us. We will handle such requests in accordance with our Privacy Policy and applicable laws. Keep in mind, deleting certain data might impair our ability to offer services (e.g., if you delete your address from your profile, we won’t know where to go for your next appointment unless you re-enter it).

Data Retention: We will retain user data as long as it is needed for business purposes and as required by law. For example, we might keep records of transactions for a number of years for tax and accounting purposes. Even if you delete your account or stop using services, some data may persist in backups or archives for legal, audit, or legitimate business purposes (like proof of transactions or communications in case of disputes).

Electronic Records: By using our services, you acknowledge that we may keep records in electronic form and that such electronic records are generally acceptable as evidence of the communications or transactions they represent. For instance, a timestamped database entry of your booking or a copy of an email confirmation can serve as evidence of the agreement and details of service.

Data Security: We have measures in place to protect user data (password protection, encryption of sensitive fields, etc.), but you also play a role in data security. For instance, as per User Registration, keep your login credentials secure. If you become aware of any breach of security or unauthorized use of your data, inform us immediately so we can investigate and assist.

Limit of Retrieval: We are not obligated to provide historical data to you on demand outside of what is mandated by law. For example, if you ask for all service records from the last 5 years, we’ll try to help (because it’s good customer service), but if it’s burdensome or archived, we may not retrieve absolutely everything unless required by law (like a formal data subject access request under privacy law, if applicable). Again, keep your own records like receipts.

User Backups: If we provide any interface for you to upload or store content (like perhaps adding notes, or uploading a picture of your car in your profile), understand that we are not a dedicated storage service. We encourage you not to rely solely on us to keep the only copy of any important file or data. We disclaim liability for loss of such user-supplied content in our systems.

In summary, we manage a lot of data responsibly, but we want to clarify that we’re not infallible archive keepers. Important stuff, you should keep a copy. And we won’t be responsible for damages from loss of data beyond our control or outside the obligations of privacy laws.

25. Electronic Communications, Transactions, and Signatures

Electronic Communications Consent: By using our services or website, you consent to receiving electronic communications from us. These communications may include emails, SMS/text messages, app notifications (if using our app), or other forms of electronic communication. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. For example, rather than receiving a paper invoice or contract, you agree that an emailed invoice or a digital acceptance of Terms is sufficient and binding as if it were in ink on paper.

Examples of Electronic Communications:

• When you book a service online, you will get an email confirmation — that is an official communication.
• Appointment reminders might be sent via text message to your provided phone number.
• These Terms and updates to them may be provided via posting on our website, which is an electronic communication you agree to check or be deemed aware of when you use our services after an update (as per Agreement to Terms).
• If you email us a question or request, our reply via email is an official communication.
• If we need to send a notice of any dispute, resolution, or other account/service-related issues, we might do so through email or other provided contact.

Contractual Nature of Electronic Actions: Any action you take on our website or through electronic means that indicates acceptance or agreement is binding. This includes clicking “I agree” to these Terms during booking, typing your name in a signature box, checking a box to indicate consent, signing on a mobile device, or any other electronic manner of indicating agreement. Such electronic acceptance will be treated just as valid as a physical signature on a paper contract.

For instance, if our technician completes a job and you sign on a phone or tablet acknowledging completion, that is an electronic signature binding you to any terms in that acknowledgment (like confirming that the service was done to your satisfaction at that time, etc.).

No Obligation for Paper: We are not obligated to provide paper copies of any document unless required by law. We do maintain certain records on paper for internal use (like maybe storing a copy of our insurance cert or any manual forms if tech uses them), but primarily we operate electronically and that’s acceptable to both parties here. If you desire a paper copy of something, you can request it, and if it’s feasible we might send it (possibly with a fee for mailing if it’s a large document or outside normal practice).

Electronic Signatures Act Compliance: Both parties intend for this agreement and all related transactions to be covered by applicable electronic signatures and records laws (such as the U.S. Electronic Signatures in Global and National Commerce Act – “E-Sign Act”, and the Uniform Electronic Transactions Act as adopted in various states including California). By agreeing to these Terms, you are affirmatively consenting to the use of electronic records and signatures in the context of your relationship with us.

Withdrawing Consent: If at any point you no longer wish to communicate electronically or consent to electronic records, you must notify us and cease using our online services. Note that if you withdraw consent to electronic communications, we may not be able to continue certain services with you (for example, we might require in-person signing of a contract for each service or might not take bookings online from you). Withdrawal of consent does not retroactively change any agreement to Terms or communications already delivered electronically.

SMS Communications & Signatures: Some of our communications, like confirming an appointment or sending a code for verification, might be via SMS. While an SMS “OK” or text response might not usually constitute a signature, we treat certain explicit replies as confirmation of receipt or agreement (e.g., if we text “Reply YES to confirm reschedule to X date/time” and you reply YES, that’s an agreement to reschedule). We won’t bind you to fine print over SMS, but SMS confirmations or instructions can form part of our transactional records.

Technical Requirements: You acknowledge that to access and retain electronic records, you need a device with internet access, a current web browser or email client, the ability to view PDF files (for documents we might send like an invoice or detailed receipt), and either a printer or storage space to save communications. If your hardware or software changes such that you can’t receive communications, you agree to notify us or adjust to new means. (We do our best to send in common formats.)

Authenticity of Communications: For security, if we get communications from your email or account, we will assume it’s from you and act accordingly (unless we have reason to suspect otherwise). Similarly, you should treat communications from us as authentic if they originate from our official channels (watch out for phishing; we won’t ask for sensitive info out of the blue in weird formats).

In short, we operate with modern electronic convenience, and you agree that it’s legit and binding. This saves trees and speeds up interaction for both parties. You can always print anything out yourself if you want a physical record.

26. SMS Text Messaging

As part of our service and communication with you, ZS Clean LLC may send you SMS or text messages to the phone number you provide. This section outlines how we use text messaging and the terms associated with it:

Purpose of Text Messages: We use SMS text messaging for various service-related and communication purposes, which may include:

• Appointment reminders (e.g., a day or hours before your scheduled detailing service, we might text you “Reminder: ZS Clean will meet you tomorrow at 10 AM”).
• Notifications that our technician is en route or has arrived (especially useful if you’re at a big location, we might text “Tech has arrived, please meet at your car”).
• Confirmation of bookings or changes (you might receive a text confirming you successfully booked a service or that an appointment was rescheduled).
• Service updates or issues (for example, if there’s a delay due to traffic or an earlier job running long, we might text you a new ETA).
• Follow-up messages asking for feedback or thanking you for your business (e.g., “Thanks for choosing ZS Clean! Reply 1-5 to rate your experience” or providing a link to review).
• Marketing/promotional texts only if you have separately opted-in to receive such messages for promotions (see below for opt-in consent).

We will not inundate you with texts, and we primarily focus on transactional messages that are important for your service.

Consent and Opt-In: By providing us with your mobile number and booking our service, you consent to receive SMS messages as described, for service-related communications. This is considered part of the necessary communications for us to perform our services. If at any point, you want to stop receiving all texts from us, you can reply “STOP” to any message (for automated systems) or contact us directly requesting to opt-out of text messages. However, please note that if you opt out of service-related texts, you might miss important information about your appointment. We may then try to contact you via other means (email or call) if needed.

For any marketing texts: we would only send those if you explicitly opt in, for example by checking a box in our booking form that says “Yes, text me special offers and discounts” or by signing up via our website. If you opt in to marketing texts, you may receive occasional promotions or announcements (like seasonal deals). You can always reply “STOP” to opt out of marketing texts specifically. Typically, our marketing SMS, if any, will be minimal and in accordance with FCC/TCPA regulations.

Message Frequency: The frequency of texts will depend on your interactions. For a single appointment, you might get a booking confirmation, a 24-hour reminder, an arrival alert, and a follow-up thank you — roughly 3-5 texts around one service. If you have recurring appointments, you’d get these per appointment. Marketing texts (if opted in) might be a few per month at most. We won’t send midnight or super early/late texts except possibly an automated reminder early morning for a morning appointment.

Carrier and Device Considerations: Standard messaging rates apply to any SMS we send or you send us (this is dictated by your mobile carrier plan). We do not charge you any extra fees for texts, but you are responsible for any charges from your carrier (like if you have a limited texting plan). We are not liable for any delays or failures in SMS delivery or any security issues on the carrier’s side. Sometimes messages can be delayed or out of order due to telecom issues, which is beyond our control.

Opt-Out and HELP: As mentioned, you can opt out at any time by replying “STOP” to our SMS. When we receive a STOP, we will make sure you’re unsubscribed from further automated texts. You might receive one confirmation of opt-out (“You have been unsubscribed from ZS Clean texts. No more messages will be sent.”). If you text “HELP” in response to a message, we will send instructions on how to manage your subscription or contact customer support. You can always reach our support at the main phone or email provided in Contact Us for any issues.

Short Code vs. Long Code: We might use either a standard phone number or a special short code for texting. Regardless, the above applies. If using a short code, it’s exclusively for our messages, typically not premium.

No Third-Party Texting: We will not share or sell your phone number to third parties for their texting purposes. Any text you get should be from us (or a service provider sending on our behalf, like Fieldd’s messaging system or Twilio, etc.). If you suspect a text claiming to be us is fraudulent (phishing, spam, etc.), please let us know.

Your Responsibilities: Ensure you provide us with a valid number that belongs to you and that you have the authority to consent to texts to that number. If you change or deactivate your phone number, please update us so we don’t send sensitive info to someone else who gets your old number. (E.g., if you drop a line and someone reassigns it, they might get messages intended for you if we’re not updated.)

Liability Limit: We strive for our text communications to be helpful and timely, but we are not responsible for any consequences of missed or misdirected text messages (for example, if your phone is off and you miss a reminder and then forget an appointment, or if a carrier glitch prevents a cancellation notice from reaching you and you go to a cancelled appointment; we’ll of course try to make such situations right, but per our Terms, such indirect damages aren’t our liability).

In summary, texting is part of how we communicate quickly. You agree to this by using our service, and you have control to stop if you wish. We just hope it makes things easier for you.

27. California Users and Residents

If you are a user or customer residing in California, you have certain rights and protections under California law. While much of our Terms already complies with or addresses these, we provide this specific section to ensure compliance with particular California statutes and to offer transparency for California residents.

California Civil Code §1789.3 (Consumer Affairs): In accordance with California Civil Code §1789.3, we are required to provide California users with specific information:

• Pricing: Our current regular prices for services are listed on our website and/or communicated during booking. Additional fees (if any, like travel fees or surcharges) are disclosed prior to or at the time of booking as well. Taxes will be added where applicable. You may contact us at the address and phone number provided in the “Contact Us” section (Section 38) for any inquiries or questions about pricing or our services.
• Complaints and Assistance: If you have a complaint, you may contact us directly for resolution by phone, email, or mail (see Contact Us). We endeavor to resolve all customer concerns promptly and fairly. If you feel we have not addressed your complaint to your satisfaction, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. You can reach them in writing at:
• Complaint Assistance Unit, Division of Consumer Services,
• California Department of Consumer Affairs,
• 1625 North Market Blvd., Suite N 112,
• Sacramento, California 95834, USA.
• You can also contact them by telephone at (800) 952-5210 or (916) 445-1254 for further assistance.
• This government agency is available to help you if you have a complaint about our services or products that we cannot resolve.

California Civil Code § 1798.83 (Shine the Light Law): California residents may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. However, please note, as stated in our Privacy Policy, ZS Clean LLC does not disclose personal information to third parties for their direct marketing purposes without consent. We do not sell or rent our customer lists to others. If this law applies and you wish to make a request, you can contact us at our email or mailing address provided with “Shine the Light Request” in the subject or attention. We will provide the required information if applicable (which likely will be that we have not shared any such info in the preceding calendar year).

California Consumer Privacy Act (CCPA): If and to the extent ZS Clean LLC falls under the scope of CCPA (as a business with respect to California residents), California residents have rights such as the right to know what personal information is collected, used, shared, or sold; the right to delete personal information (with some exceptions); and the right to opt out of sales of personal information. We address many of these in our Privacy Policy. Specifically, we do not sell personal data as defined by CCPA. We provide information on categories of data collected and purposes in the Privacy Policy. If you are a California resident and would like to exercise any CCPA rights, such as a data access or deletion request, please reach out to us via the contact info with a verifiable request. We may need to verify your identity and residency to process these requests, as permitted by law.

Minors and Content Removal (Business and Professions Code 22581): If you are under 18 and a California resident, and you have posted content on our website (where public posting is possible, such as a review or comment), you have the right to request removal of that content. See the User Contributions section and guidelines. You can contact us to request deletion or removal of any content you posted while under 18, and we will make reasonable good faith efforts to accommodate (with the caveat that complete removal may not be possible if it’s been copied or required to retain by law, etc., but we won’t display it on our site).

No Waiver of California Law Protections: Nothing in these Terms is intended to limit your rights under California law. In the event of a conflict between any provision of these Terms and California law as applied to you, California law shall prevail to the extent of the inconsistency.

California Residents – General: California has many consumer protection laws. We believe our Terms and practices comply with them (for example, our refund and arbitration policies consider CA law). If you are a California resident, certain terms that are lawful elsewhere might not apply to you if California law prohibits them. For instance, under California law, some types of contract clauses (like some limitations on liability or certain indemnity scopes) might not be enforceable; in those cases, the clause would be enforced to the maximum extent allowed by California law.

We include this section to ensure California customers know their legal options and rights. We encourage California users to reach out to us with any questions or concerns, as we value compliance and your satisfaction.

28. Miscellaneous

This section covers various additional provisions that don’t fall under the above categories but are important for interpreting the agreement between you and ZS Clean LLC.

Entire Agreement: These Terms of Service (including any documents, policies, or rules incorporated by reference, such as our Privacy Policy or specific service terms or promotions) constitute the entire agreement between you and ZS Clean LLC regarding the use of our services and supersede any prior or contemporaneous understandings, agreements, representations, or communications between you and us, whether written or oral. In other words, this contract is the definitive word on our relationship. Any prior versions of terms or any statements by employees that are not included herein are not binding. However, if you and we have a separate written and signed agreement for specific services (say a fleet contract with different terms), that separate contract would co-exist with these, and if explicitly stated, certain terms in that contract could override these for that particular relationship.

Amendments: We reserve the right to amend or modify these Terms as described at the very beginning (see introduction). No change by you (for example, writing in a clause on a printed version when signing) will be valid unless expressly agreed to in writing by an authorized representative of ZS Clean LLC.

Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of that right or provision. Similarly, a waiver by us of any breach or default by you will not be deemed to be a waiver of any preceding or subsequent breach or default. For example, if you miss a payment and we don’t immediately pursue legal action, that doesn’t mean we’ve waived our right to enforce payment or any other provision later. All waivers by us must be explicit and in writing to be effective.

Severability: If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect. In other words, the invalid part will be severed (removed) or reformed to the extent necessary, but everything else remains binding. For example, if the class action waiver in the arbitration agreement is found unenforceable (as noted in that section), it doesn’t invalidate the whole Terms, just that portion (with the consequence described). We would also endeavor to replace any invalid provision with a valid one that as closely as possible reflects our original intent.

Assignment: You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. For instance, you cannot transfer your “membership” or obligations to another person (not that we have formal memberships in these terms, but just in case). ZS Clean LLC, however, may assign or transfer these Terms or any of our obligations at any time, such as in the event of a merger, acquisition, sale of business or assets, or by operation of law. If, say, ZS Clean is sold to another detailing company, the rights under these Terms could be assigned to that new owner who would then honor them. These Terms will inure to the benefit of and be binding upon the parties and their permitted successors and assigns.

Relationship of Parties: Nothing in these Terms creates or will be deemed to create a partnership, joint venture, franchise, or agency relationship between you and ZS Clean LLC. We are an independent service provider to you. You are not our employee, and we are not yours; neither party has the authority to bind the other to any third party, and neither party will make any representations to the contrary. For example, just because you use our service doesn’t mean you can make statements or take actions on behalf of ZS Clean (like you can’t tell someone you represent us in an official capacity or that we will do something unless we’ve authorized it).

Third-Party Beneficiaries: Except as specifically set forth in these Terms (for example, Section 12 gave Apple and Google the right to enforce the mobile license terms; or if our insurance is involved, the insurer might have rights of subrogation, etc.), these Terms do not confer any rights or remedies upon any person or entity other than you and ZS Clean LLC. That means, generally, only the signatories (explicit or implicit) to this agreement can enforce it. There are no intended third-party beneficiaries, e.g., if your friend gets a car detailed as part of your booking, that friend can’t sue us under this contract – any claim would have to come through you or separately in tort if applicable.

Headings and Interpretation: The headings (section titles) in these Terms are for convenience only and have no legal or contractual effect. They are there to organize the content for easier reading. Also, in interpreting these Terms, no regard shall be given to the drafting party – both parties had the opportunity to review and accept these terms (even if we authored them). So, no principle of interpreting ambiguities against the drafter will apply. We aim to write clearly to avoid ambiguity.

When we use words like “including” or “such as,” they are deemed to be followed by “without limitation” or “for example” – so they are illustrative, not exhaustive. If we say “including X, Y, or Z,” it could also include other things in that category.

Governing Language: These Terms are written in English. If we provide a translation, it’s for courtesy; the English version governs. (We don’t currently have other languages, but we note this in case of any automated translation on our website or so.)

Notices: Unless stated otherwise in these Terms, any notices to us must be sent to our official mailing address or email as given in Contact Us, and any notices to you will be sent to either the email or postal address you provided or by posting on our website if general in nature. Email notices are considered written and received on the day of sending if to the proper address and no bounce-back occurs, or the next business day if sent after business hours.

Survival: We already touched on survival of certain clauses in the Termination section. Essentially, any provision that logically or by its nature should survive termination (such as indemnity, limitation of liability, dispute resolution, etc.) will survive.

Authority: If you are accepting these Terms on behalf of a company or other legal entity (for example, you’re an officer booking services for a fleet), you represent that you have the authority to bind that entity to these Terms, in which case “you” will refer to that entity as well as yourself.

Feedback: If you provide us with any suggestions, comments or feedback about improvements or additions to our services, you agree that we can use and share such feedback for any purpose without compensation to you (as mentioned under IP rights).

Prevailing Terms: If there is any conflict between these Terms and any other agreement you have with ZS Clean (such as a specific signed contract for a particular job or a promotional terms sheet), the terms of that other agreement will take precedence only for the scope of that conflict, otherwise these Terms apply.

This miscellaneous section ties up loose ends to ensure clarity and legal efficacy of our agreement.

By booking or using any service provided by ZS Clean LLC, you acknowledge that you have read these Terms of Service in their entirety (yes, we know it’s long, thanks for sticking with it!) and you agree to abide by them. This is the foundation of a mutual understanding and trust between us and you as our valued customer.

Thank you for choosing ZS Clean LLC for your car detailing needs. We appreciate your business and look forward to providing you with excellent service under these Terms.

29. Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both our customers and our business, taking into account the time we reserve for your appointment. Please read the following carefully to understand how cancellations and rescheduling are handled:

Standard Cancellation Courtesy: We kindly ask that if you need to cancel or reschedule your detailing appointment, you provide us with at least 24 to 48 hours’ notice before your scheduled service time. This advance notice allows us to adjust our schedule, possibly accommodate other customers, and avoid wasted travel or preparation time. You can cancel or reschedule by contacting us via phone, text, or email (the sooner the better). There is currently no formal penalty for cancellations made with sufficient notice as described.

No Formal Cancellation Fee (Current Policy): As of the latest update of these Terms, ZS Clean LLC does not charge a set cancellation fee for appointments that are canceled or rescheduled, regardless of timing. We operate on a trust basis, hoping customers will respect our time as we do theirs. If you cancel last-minute or forget an appointment, you won’t see an automatic charge from us for that missed appointment under our current general policy.

However, please note the following important details and exceptions:

• Repeat No-Shows or Last-Minute Cancellations: While we don’t have a fee, if a customer repeatedly (for example, more than once) cancels at the last minute (within an hour or two of the appointment) or simply isn’t present when we arrive (a “no-show”), it negatively impacts our small business. In such cases, we reserve the right to require a non-refundable deposit or full prepayment before accepting any future bookings from that customer. We will clearly communicate this requirement to you if enacted (e.g., “Due to multiple short-notice cancellations, a deposit of $X will be needed to secure your next appointment”).
• Group or Multi-Vehicle Bookings: If you scheduled a block of time for multiple vehicles or an extra-long service (which effectively may have turned away multiple other jobs), we may treat a late cancellation of that block more seriously. While still no standard fee, we might request a deposit when rebooking or, if one was given, we may retain a portion of a pre-collected deposit (if such was arranged) if cancellation occurs without adequate notice. This would be explained at time of booking if applicable.
• Same-Day Cancellations: If you cancel on the same day of the appointment (especially if it’s just an hour or two before), we will note it in our records. Again, no fee now, but it uses up a slot we might not fill, so please be mindful and cancel as early as possible. If you realize very last-minute (like within 30 minutes of the appointment) that you need to cancel, definitely call or text us — while we’ll be disappointed, it’s much better than simply not showing up.

Weather and Unforeseen Issues: As a mobile service, occasionally we may need to cancel or reschedule due to unforeseen circumstances such as dangerous weather (heavy rain, lightning, etc.), natural disasters, unexpected illness of a technician, equipment breakdown, or other emergencies. If we must initiate a cancellation or reschedule, we will notify you as soon as possible and will prioritize getting you a new appointment that works for you. Obviously, no fees or charges will apply in these cases, and if you prepaid anything, it will be applied to the rescheduled service or refunded if you cannot reschedule.

If poor weather is forecasted and you have an outdoor appointment, we might reach out ahead of time to discuss options (like adjusting time, finding a covered area, or rescheduling). We aim to avoid rescheduling but will not risk quality or safety.

How to Cancel or Reschedule: You can cancel or change your appointment by:

• Calling or texting our phone number (provided in Contact Us) – this is often fastest, especially for short notice.
• Emailing us – good for longer lead time changes, or if outside of business hours (timestamp will show when you sent).
• If our booking system allows, via an online portal or link provided in your confirmation (some systems let you cancel or request reschedule directly).

We will confirm back with you that we received the cancellation. If you don’t get a confirmation, please follow up; tech glitches can happen, and we want to ensure we got your message.

Deposits (if implemented): As noted in Section 5, we currently don’t usually require deposits. If in some cases we did take a deposit for a special booking, the terms of that deposit regarding cancellation would be clearly explained to you at that time (e.g., fully refundable if 24h notice given, otherwise forfeited). Since standard services have no deposit, this is mostly moot unless a special case arises.

Refunds for Prepayments: If you prepaid for a service (some customers do pay in advance via card for convenience) and then cancel in line with this policy, we will process a refund for the amount paid (or if you prefer, retain it as credit for a future booking). Refunds will be processed in a timely manner, typically within 5-10 business days back to the original payment method, depending on your bank’s processing times.

Arriving to Find Unable to Perform Service: If we arrive at the appointment location and are unable to perform the service through no fault of our own (for example, you aren’t present to provide access to the car, the car isn’t there, or the conditions are as described under Right to Refuse in Section 1 – like extremely unsanitary or unsafe environment that wasn’t disclosed), then we will treat that scenario akin to a last-minute cancellation by the customer. We will try to contact you and wait for a short grace period (usually around 15-20 minutes) if appropriate. If ultimately the service cannot proceed, we reserve the right to leave a notice and depart. As of now, we wouldn’t charge a fee, but we may require a deposit to rebook as noted. If any payment was made, we will discuss with you whether it’s refunded or can be used towards a rescheduled service (this may depend on circumstances – e.g., if we already did some work or spent significant time, we may negotiate a partial charge).

Customer Emergency: We do understand that sometimes emergencies or sudden situations cause cancellations (a family emergency, accident, etc.). If something serious occurs, please let us know; we’re human and will be as accommodating and understanding as possible, even if it’s last minute. Our primary goal is to ensure everyone’s well-being and then figure out rescheduling when feasible.

Rescheduling: If you wish to reschedule rather than outright cancel, we will do our best to find a new slot that works for you. Rescheduling is generally free. Frequent rescheduling (especially close to appointment time) might eventually be treated similarly to cancellation pattern, but we try to be flexible. We appreciate your effort to stick to original appointments if possible, as it helps our scheduling flow.

In essence, our cancellation policy currently has no fees, relying on mutual respect. We give you flexibility, and we hope you give us consideration. This policy is subject to change (e.g., if abuse becomes common, we might introduce fees or stricter rules, which would be updated here and communicated). As of now, thank you for giving us notice and understanding that our time, like yours, is valuable.

30. Booking Responsibilities

In addition to our responsibilities in providing service, you, as the customer, have certain responsibilities when booking and preparing for your detailing service. Fulfilling these responsibilities helps ensure a smooth, efficient, and effective service. We’ve covered some of these in earlier sections, but here we consolidate and emphasize your key responsibilities related to booking and the lead-up to the appointment:

Provide Accurate Information at Booking: When scheduling a service, whether online, by phone, or in person, you must provide complete and accurate information. This includes:

• Correct address or location details where the service will be performed. Include any specifics like apartment complex name, unit number, gate codes, parking instructions, or landmarks if needed. If the location is tricky to find (e.g., new development not on maps, or a large facility), give us guidance.
• The right contact information (phone number and email) so we can reach you for confirmations or if issues arise.
• The correct type of vehicle and condition level. If you book for a sedan but actually have an XL truck, or if you say “lightly dirty” but it’s “extremely dirty,” this can affect our scheduling and pricing. Be honest in the assessment—if in doubt, lean towards fuller disclosure. We don’t mind if you warn that the car is very dirty; it helps us plan.
• Any specific services or add-ons you want. Don’t assume something is included if it’s not listed; ask or include it. For example, if you want pet hair removal or engine bay cleaning, ensure it’s on the work order.

Read and Understand Service Descriptions: It’s your responsibility to review what a given service package entails (on our website or as explained by our staff) and ensure it meets your needs. If you have expectations outside of what’s listed, discuss them at booking. This avoids miscommunication (“I thought odor removal was included” when it wasn’t in that package, for example).

Availability and Access: You or an authorized person should be available at the beginning of the appointment to hand off the vehicle (provide keys, discuss any concerns) and at the end to do a walkthrough and accept the vehicle back. If you cannot be physically present:

• Arrange for someone else to act on your behalf or
• Inform us of alternative access (e.g., key left with front desk, or the car will be unlocked, etc.) and accept that not being present means you accept our judgment of completion in your absence (we will document with photos, etc.).
• If the service is at a public location (like your workplace parking lot), ensure that doing the service there is allowed and that we have any needed permissions or permits (some places might require a permission for mobile services).
• Ensure any necessary parking is arranged. If street parking is the only option, try to secure a spot or give guidance. If a permit is needed to park in your area, secure a guest permit for our van if possible.
• If we need to access facilities (water spigot, power outlet) and you’ve agreed to provide those, ensure they are accessible and functional (though note: we usually carry our own water/power).

Timeliness: Please be ready at the scheduled time. If it’s an at-home service, have the car keys handy and the car accessible (e.g., not blocked in by other vehicles unless arrangements are made). If you need to shuffle cars in your driveway, plan for that a few minutes before our arrival. If we arrive and spend extra time waiting for you to arrive or make the vehicle available, it cuts into the service time or our next appointments.

Pre-Service Vehicle Prep: While we don’t require much beyond removing personal items (as detailed in Section 1’s responsibilities), it’s also helpful if:

• The vehicle is not excessively loaded with trash or belongings. We can work around some, but if every compartment is full, it either limits our cleaning or takes extra time. Ideally, remove child car seats, remove or secure any loose or fragile accessories, and take out belongings so we can thoroughly clean. (We understand not everyone has time to do this; if not, we will bag items as we work, but we prefer not handling too many of your personal belongings for everyone’s comfort.)
• If you have any aftermarket modifications or fragile parts (loose side mirrors, sensitive electronics), point them out.
• If the vehicle has a known mechanical issue that could affect detailing (e.g., a door that doesn’t open, a window that doesn’t roll up, a leaky seal, an alarm that might go off), let us know in advance so we can plan around it.
• Weather considerations: If it’s very cold and you have the car indoors, or very hot and you have some shade, use your best judgment or talk with us. Sometimes prepping by having the car out of direct sun (if possible) can help with things like waxing, but we handle these too; just know what to expect.

During Service – Availability: During the detail, you generally don’t need to stay with us (though you’re welcome to observe from a respectful distance; some customers are curious about the process). However, please remain reachable via phone in case we need to ask you something or if an unexpected issue arises (like we find something in the car, or need your input on a choice like stain treatment vs. risk of color fade, etc.). If you leave, please come back by the time we’re scheduled to finish to inspect and retrieve your vehicle.

Post-Service Inspection: It’s your responsibility to inspect the vehicle upon completion of the service (or as soon after as feasible). Check that everything you expected to be done is done to your satisfaction. We encourage you to speak up about any concerns right then so we can address them immediately. This ties into the Satisfaction Policy – if you catch something we might have missed, let us fix it on the spot if possible. Once you drive away or the technician leaves, and especially after 24-48 hours, it’s harder to validate when an issue occurred.

Payment and Follow-Up: Be prepared to provide payment as per Section 5 – meaning have your card, cash, or other agreed method ready once service is done. We often handle payment last, so don’t forget we need to settle up. If you noticed any issue later and plan to invoke the satisfaction guarantee, refrain from altering the condition of the issue before we can see it (for example, don’t try your own fix on a missed spot then ask us to fix the fix, it muddles responsibility). Contact us and preserve evidence (photos) if needed.

Compliance with Terms: As part of booking, you essentially are agreeing to these Terms. Your responsibility is to comply with all the conditions herein (like not harassing staff, not misusing our website for bookings, etc., which we’ve detailed elsewhere).

Changes in Details: If after booking, any detail changes (you want to change location, swap vehicles, add another car, change the package, etc.), notify us as early as possible. Last-minute changes might not be possible or might require rescheduling if we didn’t allot time or appropriate supplies, but we’ll try to accommodate within reason.

By fulfilling these booking responsibilities, you help us deliver the best service possible and avoid any misunderstandings or wasted effort. It’s a cooperative effort – we handle the cleaning, you handle the logistics of access and info. Together that results in a shiny car and a happy experience.

31. Additional Limitations of Liability

In this section, we provide further detail and context-specific limitations of liability related to our car detailing services, including outlining situations often excluded from coverage or responsibility. These are in addition to the general Limitations of Liability in Section 22, and are meant to clarify how certain scenarios are handled given the nature of auto detailing.

Insurance Coverage: As mentioned earlier, ZS Clean LLC carries a general liability insurance policy (through Thimble or a similar provider) which provides coverage up to a certain amount (e.g., $1,000,000 per occurrence) for accidental property damage or bodily injury that may occur during our operations, subject to the policy’s terms and conditions. While this insurance is in place to protect both us and you in the event of significant incidents, it does not guarantee payment for every claim, especially if the incident falls under an exclusion or otherwise isn’t covered. By using our service, you acknowledge that our insurance coverage is limited and that not all potential losses will be recoverable through insurance or through us.

Exclusions – Pre-existing Damage: We are not responsible for any pre-existing damage to your vehicle or property, and such conditions are expressly excluded from any liability. Pre-existing damage includes:

• Scratches, dents, chips, rust, torn upholstery, cracked or chipped glass, peeling paint/clear coat, sun damage, or any other damage that was present before we began service.
• Mechanical or electrical problems that your vehicle already had (e.g., power windows not working, door handles broken, sensors malfunctioning).
• If any portion of the vehicle is loosely attached or already on the verge of failure (like a loose trim piece, hanging bumper, weak hinge), and it comes off or breaks during normal cleaning, we consider that a result of the pre-existing condition, not negligence on our part. We will attempt to secure or notify you of such issues if noticed, but we may not always predict them.

We make a practice of doing a pre-service walk-around inspection with you (or noting in the work order) for significant visible pre-existing issues. Photographs may be taken for documentation. By acknowledging these Terms, you agree that we are not liable for any such documented pre-existing defects, or any we point out to you, or those that are later shown to have existed beforehand via photographic evidence or expert analysis.

Exclusions – Wear and Tear and Normal Cleaning Effects: Certain effects can result from standard detailing procedures which are not considered “damage” but normal outcomes or risks of the process. We do not accept liability for:

• Minor swirls or light surface marring in paint that can occur from even careful hand-washing or claying of a vehicle, particularly if the vehicle has soft paint or was heavily soiled. (We do use safe methods and materials to minimize this, but some vehicles are more prone, and often such micro-marring is unavoidable to get the car clean).
• Water spots that might form if water dries before being towelled, especially under hot sun or if the customer insisted on an air-dry. We try to avoid this, but environmental conditions sometimes cause it.
• Slight movement or change of position of interior adjustments (like seat or mirror position, radio settings lost if battery was disconnected or died – though we try to maintain power).
• Wax or dressing residue in crevices; we aim to remove all residue, but if a tiny amount seeps out later, it’s not a significant damage. It can usually be wiped off easily.
• Any existing flimsy or aftermarket part that deteriorates with cleaning: e.g., an old antenna that snaps when touched, disintegrating leather that tears when wiped (we would normally test a small spot if leather is that far gone, but again, if it’s that delicate, touching it might cause shedding or tearing due to its condition, not our pressure).
• Odor improvement vs elimination: If we treat an odor, we often improve it but some deep odors may not fully go away. The residual or return of odor is not “damage,” it just means the odor source was stubborn. We are not liable for a remaining smell unless it’s because we spilled something causing a new odor (unlikely).

Exclusions – Personal Items: As noted, we’re not liable for personal belongings left in the vehicle. If something is missing or damaged and it was left in the car during service, we generally disclaim liability. Our staff are trustworthy and we have protocols to gather and bag items, but ultimately the responsibility was on you to remove valuables. This includes aftermarket electronics or accessories that are not permanently installed; e.g., a radar detector, phone charger, or a hanging air freshener – we remove them to clean and put them back, but if you’re concerned, take them out yourself. If an item is extremely valuable (money, jewelry), definitely remove it; if you don’t and later claim it’s missing, we cannot assume responsibility as we advise against leaving such items.

Exclusions – Consequential and Incidental Damages: Reiterating from Limitations (but to stress): if your vehicle is unusable due to something we did (say we cracked a part that requires a dealer-only fix that takes days), we will address fixing that part itself (through insurance or direct pay). But we will not cover secondary costs like rental car charges, lost income, towing fees (unless we explicitly agree that towing was due to our fault and we arrange it), etc. We encourage you to use your own auto insurance for such secondary needs if possible (for example, some auto policies cover rentals while a car is in repair).

Exclusions – Mechanical & Electrical Components: Unless there is clear evidence that our actions directly caused a mechanical/electrical failure, we do not accept liability for such failures that coincide with detailing. Common scenario: car won’t start after detail (likely battery drained by having doors open, lights on). We try to mitigate by periodically running the engine or using a jump pack. However, batteries can be old and weak such that even a short use drains them. If we are negligent (left an accessory on for hours unnecessarily), we’d help jumpstart and could consider some remedy if it ruined the battery. But if the battery was on its last leg, that’s not on us. Similarly:

• If an electronics system malfunctions (e.g., a seat motor stops working after we moved the seat to clean), if we didn’t force it beyond normal operation, it likely failed due to pre-existing wear. We do normal adjustments gently.
• If an alarm or immobilizer triggers and causes issues (some aftermarket alarms can fry circuits or lock out ignition if triggered in weird ways; we try to avoid triggers, but some cars have tricky security), we aren’t liable for that system’s behavior beyond helping silence it or follow proper steps.
• Engine or component cleaning: If we do under-hood cleaning at your request, note there’s always risk when water/electronics mix. We use safe techniques, but we disclaim liability if, say, a sensor later acts up unless it’s proven we did something incorrectly. Many detailers won’t clean engines for this reason; if we do, it’s with caution and your acknowledgement of slight risk.

Exclusions – Acts of God/External Events: If while we are working, something outside our control causes damage, we are not liable. For example, if a freak hailstorm occurs during the detail and dents the car, or another driver loses control and hits the car while we’re cleaning it – those are not our fault (the latter is the other driver’s fault, the former is nature). We will of course assist in any way (like moving the car to shelter if safe, or giving witness statements for an accident), but we cannot accept liability for those events. This also covers earthquakes, floods, etc. If a natural disaster is looming, we’d likely reschedule, but if one hits suddenly, both parties hopefully will prioritize safety over the service, and any damage is handled by each’s own insurance.

Exclusions – Customer Requests or Instructions: If you insist on or request we perform a task in a way that is contrary to our standard methods or advice, and we either (a) refuse or (b) do it at your insistence (perhaps after a waiver), then any negative outcome from that is on you. For instance, if you bring a particular cleaning chemical and ask us to use it, assuring us it’s fine, and it stains your upholstery – we are not liable (you provided the product and insisted its use). If you ask us to skip a step that we normally do for safety (like not using tape on sensitive trim during polishing) and then that trim gets stained by compound, that’s due to your instruction. We reserve the right to decline unsafe or very likely damaging requests entirely (so usually we won’t proceed and thus avoid the issue), but minor variations at your request that lead to subpar results or minor damage are not our fault because we would have done it differently per our expertise.

Process for Claims (Restated): If you believe we caused damage:

1. Notify us within 48 hours (preferably immediately). Do not proceed to fix it yourself or have someone else fix it without giving us a chance to inspect and, if appropriate, claim insurance. If you fix something or alter it before we see it, you likely void our responsibility because we can’t determine cause or extent reliably.
2. We will inspect (with photos, etc.) and if we agree it’s likely our fault, we will initiate our internal or insurance process to rectify (this could mean a repair at a shop of our choosing, or a cash compensation, or an insurance claim).
3. If there’s disagreement, we may involve an insurance adjuster or third-party expert for an unbiased analysis.
4. Our insurance will cover valid claims up to policy limits. If a claim is covered, they may pay out to you or the repair shop directly. If a claim is not covered (exclusions) but we still feel some moral obligation, we might offer a goodwill gesture (like a free future service or partial refund) but not out of requirement.
5. Any accepted solution (like we pay for a fix) will typically require you to sign a release that the matter is fully settled.

Cap Restatement: Even if something is our fault, remember our liability is capped at the price of the service (as per Section 22) except where insurance kicks in to cover more. And no indirect damages.

Examples Summary (Hypothetical Cases):

• We accidentally tear a 1-inch piece of leather seat while scrubbing (our fault likely because too much force on brittle leather): We would arrange a repair (perhaps a leather patch or filler) at our cost, or file insurance if it’s expensive. But we won’t buy you an entire new interior. If repair is reasonably $300 and our service was $200, we might pay $300 anyway or use insurance, but legally, beyond $200 is courtesy or insurance.
• We leave your car door open and a stray cat runs in and scratches the interior: This odd scenario, arguably we created the opportunity, but the cat’s actions are not literally ours. Still, we might help fix out of goodwill/insurance if possible. But strictly, cat is unforeseen third party.
• We forget to roll up window after service and it rains inside overnight: That is our negligence. We would take responsibility to detail the interior again, dry it out, and deal with any water damage as needed (like ensure no mold, maybe claim insurance if electronics got wet). Still no indirect coverage (like if you claim emotional distress or that your rare book in the car got wet – that book is personal item not our liability).
• We apply a chemical that causes your aftermarket vinyl decals to peel: If we didn’t know of the decal’s sensitivity and you didn’t warn, might be grey area. Many dressings or washes disclaim damage to aftermarket wraps if not known. We would likely have avoided it if told, so the responsibility might be shared. We may offer partial comp or good faith solution but likely disclaim full liability as aftermarket items are owner’s risk unless we explicitly said it’d be fine.

Final Note: By using our services, you acknowledge these specific limitations and agree that they are reasonable given the nature of detailing work and the prices charged. You have the option not to use our service if you do not accept these risk allocations. We aim to mitigate these risks with skill, care, and communication, but not every scenario can be controlled or guaranteed.

These Additional Limitations of Liability exist not to dodge accountability, but to be transparent about what we can and cannot promise, and to encourage customers to have realistic expectations and share information that helps protect their vehicle.

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32. Proof of Damage or Issues

If you believe that our service has caused damage to your vehicle or you have identified an issue with the service provided, it is important to follow the procedures below. Establishing clear proof and documentation of any problem helps ensure a fair and swift resolution. Here’s what to do and what we may do in such cases:

Immediate Inspection: We strongly urge you to inspect your vehicle thoroughly at the time of service completion when our technician is still present. We typically will do a walk-around with you pointing out the finished work. This is the best time to spot any potential problems, because both you and our staff can see them first-hand and there’s no ambiguity about when they occurred. If you notice something like a new scratch, an area that wasn’t cleaned properly, or any kind of damage, point it out immediately to the technician. They can often address cleaning issues on the spot or acknowledge physical damage and document it right away.

Notification Window: If you do not or cannot fully inspect upon completion and later discover what you believe to be damage or an oversight, you must notify ZS Clean LLC as soon as possible, preferably within 24 hours, and no later than 48 hours after the service. Notifying promptly is crucial because:

• The condition of the vehicle can change with use, time, or exposure, and the longer the gap, the harder it is to determine if the issue was due to our service or something that happened afterward.
• We can investigate more effectively if we see the vehicle or evidence while the scenario is fresh (for instance, checking if a residue is from our product vs. something that landed later).
• Our insurance policy also requires prompt reporting of any incidents.

If you notify after 48 hours, we reserve the right to deny any responsibility because we cannot verify the circumstances easily at that point. However, we will still listen to your concern and evaluate it case by case.

Documenting the Issue: Whether you notify us immediately or within the 48-hour window, provide clear documentation of the issue. Ideally:

• Take clear photographs (or video) of the alleged damage or problem area from multiple angles. Good lighting helps. For example, if a scratch is noticed, take a close-up and a wider shot for context.
• Provide a description of what’s wrong. E.g., “There is a 3-inch scratch on the front right fender that I did not see before” or “The radio is no longer powering on after the detail” or “The stain on the seat is still very visible, looks like not cleaned.”
• If you have any “before” photos (some customers have pictures of their car from earlier that day or the last detail), those can be very helpful as evidence of prior condition. We also may have taken before/after photos. If so, we will refer to those.
• Note the time you first noticed the issue and any circumstances (e.g., “I noticed this scratch the morning after, car was parked in my garage overnight and no one else had access”).

No Further Alteration: Once you notice an issue, do not attempt to fix or alter it yourself or via a third party until we have had a chance to inspect and respond. For instance, don’t polish out a scratch or wipe away a residue. If you tamper with it, that could compromise the evidence or make it hard to tell what was originally wrong. If you fix it and then ask us for reimbursement, it will be very hard to verify the original problem or cause.

Investigation: Upon receiving notice of an issue:

• We may send a representative (the original technician or a manager) to inspect the vehicle in person as soon as possible. If an in-person look isn’t feasible promptly, we’ll rely on your photos and descriptions initially.
• We will compare with our documentation (notes and photos from the service, pre-existing damage checklist, etc.). We’ll also consult the technician for their input.
• If needed, we may seek an independent assessment – for example, taking the car to a trusted body shop to confirm when a scratch likely occurred or whether a part shows fresh damage versus old wear.

Resolution Process: If the investigation finds that the issue is likely due to our service (and not pre-existing or subsequent to service), we will work with you on resolution as per Sections 4 (Insurance/Liability) and 6 (Satisfaction) if applicable:

• For cleaning oversights or minor issues: We will re-clean or remedy the area at no cost, at a time convenient for you.
• For actual damage: We will either arrange for repair at a facility of our choosing or through our insurance if appropriate, or negotiate a fair compensation. (Example: a small scratch might be fixed via mobile touch-up at our expense; a larger damage we might put through insurance or pay out the cost of repair).
• We may ask you to obtain a couple of estimates for repair to ensure fairness, unless we have a shop we prefer to use.
• If the evidence is inconclusive or we believe the issue was not caused by us, we will explain our position. We aim to be fair – if it’s borderline, we might still offer something like a discount on future service or partial coverage as customer service gesture, but we will not assume liability just because claimed. We lean on facts and evidence.

False or Exaggerated Claims: We trust our customers, but we must state that any attempts to defraud or falsely claim damage for monetary gain will be taken very seriously. We document our work precisely to protect both parties. Submitting a false claim could result in denial of service, and potentially legal action if it’s egregious (e.g., attempting to blame us for unrelated damage). We’ve never had to do that and don’t expect to; just be honest and we’ll be honest.

Limit on Claim Period: Except where prohibited by law, any claim or dispute arising from an alleged damage by our service must be brought to our attention within a reasonable time and any legal action (like in small claims or arbitration) must be initiated within one year of the date of service. This ensures issues are dealt with while evidence is fresh. (This doesn’t reset any statutes of limitations provided by law, but is our contractual desired window; some states don’t allow shrinking the statute of limitations, so this is subject to that.)

Cooperation: If a damage claim is filed with our insurance, you agree to cooperate with the claims process (providing statements, photos, etc.) as reasonably required. Similarly, if we need something from you to complete a repair (like dropping the car at a shop or ordering a part), try to facilitate. Our goal is to restore things to proper condition quickly.

Satisfaction vs. Damage: Differentiate between “damage” and “incomplete work.” Damage means we made something worse or broke something. Incomplete work (like a missed spot) is a quality issue, not damage. Both should be reported, but damage is higher priority serious; incomplete cleaning is covered under our satisfaction guarantee and we’ll re-do it. For incomplete work, proof is basically showing the dirty area in a photo—again, do that within 48h ideally, because if a week passes, that dirt could be new from usage.

To summarize, if something’s wrong: tell us, show us, don’t hide it or wait too long, and give us a chance to make it right. We keep things documented to ensure fairness, and we appreciate customers who do the same.

33. Estimate for Duration of Service

When you book a detailing service with us, we often provide an estimated duration or time window for how long the service will take (e.g., “approximately 3-4 hours” or “morning appointment 9am-12pm window”). It’s important to understand that these are estimates only and not guaranteed exact durations. Here’s what you should know about service time estimates:

Variability of Service Time: Every vehicle and situation is different. Factors that can affect how long a detail takes include:

• Size of the Vehicle: A larger SUV or truck generally takes longer than a small sedan for the same level of service.
• Condition of the Vehicle: If the car is dirtier or more cluttered than average, it will require more time (e.g., heavy pet hair, lots of stains, excessive trash will slow the process).
• Services Requested: Additional services or add-ons (like engine bay cleaning, headlight restoration, pet hair removal, etc.) add time.
• Weather and Environment: Extreme heat can slow exterior work as products may need more time to cure or we take breaks to avoid issues; cold can slow drying; working in direct sun might require adjustments. Also, low light (evening) might need extra care to ensure nothing is missed.
• Access to Resources: If we have limited access to water/electricity or have to park far from the vehicle, setup and moving around adds time.
• Your Interaction: If you have a lot of questions or if we do an inspection with you that takes time (which we’re happy to do), or if you inspect thoroughly at the end and request extra touches on the spot, this can add to total time.
• Our QC process: We don’t like to rush. We have an internal quality checklist; if something doesn’t meet our standards, the tech might spend extra time to get it right rather than leaving early.

No Guaranteed Completion Time: We cannot guarantee with certainty that the service will be completed by an exact time. For instance, saying “it’ll take 3 hours” is our good faith estimate, but it might end up taking 2.5 hours or 4 hours depending on those factors above. Similarly, if we give a time window (like arrival between 9 and 10am and finish by 1pm), we strive to meet that, but consider it approximate.

• We advise you not to schedule critical appointments or commitments immediately following the expected completion time of your detailing. Give a buffer. For example, if you plan to use the car to drive to an event, don’t cut it too close; let us know if you have a hard stop time – we’ll tell you if that’s feasible or if we should adjust the service scope to meet it.
• If you absolutely need the car by a certain time, communicate that clearly when booking or at the start. We will either accommodate (by sending more staff, adjusting focus, or honestly telling you if it’s not possible).
• Understand that doing a thorough job might run over the estimate; we believe quality is often worth a little extra time, and many clients appreciate that. However, if you are on a tight schedule, we can tailor the service approach (maybe skip a less critical area) to finish on time, at your direction.

Communication about Delays: If we realize during the service that it’s going to take significantly longer than initially estimated (for example, we find an unexpected issue that requires extra time, or the condition is worse than told), we will communicate that to you as soon as possible. We might say, “It looks like we need an extra hour due to X, is that okay?” If it’s not okay (perhaps you have to leave), we can discuss options: maybe finishing the essentials and skipping some extras, or rescheduling the remainder, etc.

Similarly, if our prior job causes a late start or something beyond our control causes a delay in arrival or finishing, we will update you with a new estimated completion.

Appointment Windows: For scheduling purposes, we may give you a window of arrival (e.g., 8-10am arrival). This accounts for traffic or slight overruns of prior jobs. We strive to arrive as early in the window as possible. If we expect to miss the window, we will call/text you. We appreciate your flexibility and we extend the same if you need to adjust slightly.

On the Flip Side – Quick Finishes: Sometimes, the job might be quicker than estimated if, say, the car was in better shape than expected or an extra technician was available to help. If we finish early, that doesn’t mean we cut corners; it means the estimate had built-in pad or things went smoothly. You won’t be charged extra if we take longer (unless the scope changed), nor refunded if we take shorter, because pricing is typically flat rate per service, not hourly, unless otherwise specified.

Booking Over Multiple Cars/Days: If you booked multiple vehicles or a very extensive service (like a multi-stage paint correction), we might spread it over more time. We’ll give estimates in terms of days or a schedule (e.g., “we’ll do 2 cars from 9-3, then the other 2 from 3-7, etc.”). Those too are estimates.

Overtime and Hard Stops: Our technicians have workday lengths, but they also know sometimes a job goes over. We won’t abandon a job because the clock hit a certain hour, except in extraordinary situations (like loss of daylight making it impossible to continue, or a noise ordinance at night). If we have to stop due to something like that, we’ll schedule a follow-up at earliest convenience to finish, at no extra cost for you.

Customer Not Present at Finish: If we finish and you’re not around to review (maybe you had to step away and we locked up the car or left keys as arranged), we’ll consider that you accept that we finished around that time. We’ll often take photos of the finished job as proof of condition at departure. If there’s an issue you find later, refer to Proof of Damage/Issues section (but again, absence implies a bit of trust on both sides, we trust we can finish properly, you trust the same).

Travel Time Not Included: When we say how long a service takes, we’re referring to work time on your vehicle. Travel to/from your location isn’t usually included in that quoted duration (it’s built into our scheduling on our end). So don’t be concerned that our estimate doesn’t mention travel – that’s on us and doesn’t eat into your service time.

Patience is Appreciated: We know your time is valuable, and we don’t want to waste it. We also ask for a bit of patience if things take a tad longer – it often means we are putting in extra effort to deliver quality. We prefer not to rush and sacrifice results; we hope you prefer that too.

In conclusion, all timing provided is a good-faith estimate, not a promise. We will do our best to meet it, and keep you informed if it looks to change. By using our service, you acknowledge that you will allow reasonable variance in timing and not hold us liable for minor delays.

34. Battery & Vehicle Condition

Your vehicle’s overall condition, including its battery and mechanical health, can affect and be affected by the detailing process. This section outlines responsibilities and liabilities regarding the vehicle’s condition and specifically battery issues:

Battery Health Responsibility: It is the vehicle owner’s responsibility to ensure that the vehicle’s battery is in good working condition. During a detailing service, especially interior services, we often need to have doors open, lights might come on, or accessories might be used (like moving power seats, using internal lights to see, etc.). While we mitigate battery drain by, for example, turning off interior lights when possible or periodically starting the car if needed, a weak or old battery may still fail or drain during the service. If your battery is old, marginal, or has had issues, please inform us beforehand or consider replacing it prior to service to avoid problems.

No Liability for Battery Discharge: ZS Clean LLC is not responsible for a battery going dead or low during or immediately after the service, unless there is clear evidence that we acted negligently beyond normal procedure. Opening doors and using the vehicle’s own electrical features intermittently is considered normal detailing procedure. We don’t run the stereo or AC for long periods or anything unnecessarily draining typically. If despite our precautions a battery does die, in most cases it’s due to the battery’s inability to hold charge, not excessive use.

• If the battery dies on site, as a courtesy our technician will attempt a jump-start if you have jumper cables or we have a jump pack available (we often carry one).
• If the battery is so discharged or aged that it won’t jump-start, any replacement or tow would be at the owner’s expense. We can assist in calling for help if needed (perhaps even help find a nearby battery shop), but we cannot pay for a new battery or related costs since we did not cause the underlying issue (unless, for example, our staff left the ignition in ACC position with headlights on for hours mistakenly – that could be negligence, in which case we’d try to make it right within reason).
• We highly recommend that if your vehicle requires special procedures to jump-start (some modern cars have unique processes), you let us know or leave the owner’s manual out. Also disable any auto-shut features or weird battery savers if they might trigger alarms.

Pre-existing Mechanical Issues: If your vehicle has mechanical problems (for example: leaking fluids, overheating, electrical gremlins) or parts that are hanging off, etc., we need to know because:

• Certain issues can pose safety hazards to us (e.g., a known fuel leak – we wouldn’t want to be working around flammable fumes).
• They can be worsened by moving or cleaning. For instance, if your radiator hose is barely holding on and we run the car a bit, it could burst – that’s not our fault; it was inevitable due to its condition.
• We generally do not operate vehicles beyond what’s needed for detailing (we won’t be driving it except possibly a very short reposition or idling), but even that minimal operation could expose issues (like a check engine light coming on due to a pre-existing condition).
• If we notice a mechanical issue, we’ll tell you, but we’re not mechanics so we might not catch everything.

Fluids and Tire Pressure: We usually do not check under the hood unless you specifically request an engine cleaning or similar. We don’t typically touch fluids or tire pressures, except maybe to clean caps or shine tires. So if, say, your tire was low or oil was low, that’s on owner maintenance, not us. If a warning light is on when we start the car (e.g., low oil, TPMS), we may tell you but that’s your responsibility to address. We won’t ignore a glaring problem (like extremely low tire that could blow out if moved – we’d inform you before any moving).

Alarm Systems: If your car has an alarm that is very sensitive, please show us how to disable it or put it in valet mode. If an alarm goes off repeatedly and we don’t have the fob or code, it can hinder our work and potentially drain the battery quickly. We are not responsible for alarm malfunctions (some alarms can brick the car’s ignition if they think it’s tampered; you should know if yours does that – please disable during service).

Aftermarket and Aged Components: Many older vehicles or those with aftermarket modifications have quirks:

• Brittle plastics (older car interiors can get brittle; a gentle press might crack a 30-year-old dash panel – we try to be extra cautious, but there’s a risk inherent with age that normal handling can cause breakage).
• Aftermarket wiring (for stereos, lights) might not be well insulated; water could short them even if we avoid them. We aren’t responsible for poor aftermarket work that fails during cleaning.
• Modified suspensions (if you have air suspension, ensure the car is in a mode that doesn’t auto-adjust while doors are open, etc. Rare, but if something funky happens, that’s on the system/car).
• Removal of parts: We typically do not remove seats or significant trim. If for some reason you request we unbolt seats to deep clean (rare and likely we’d decline), that is something you’d have to accept risk for, as it can trigger airbag lights or need new bolts, etc. Typically, we just don’t do it.

Engine On or Off: We usually do not leave the engine running continuously during detailing as that’s not ideal for the engine or environment. We may start it intermittently for battery charging or to move windows/seats if needed. We ensure the parking brake is on or the car is in park and not in an enclosed space if engine runs (carbon monoxide caution). If for any reason running the engine is unsafe (like strong fuel smell, or very low oil indicated), we won’t do it and will inform you.

Notice of Condition Issues: If we encounter any concerning vehicle condition during service (like extremely corroded battery terminals, a belt squeal, a puddle of fluid forming under the car), we’ll let you know as a courtesy. We can’t fix it, but at least you’re aware.

Customer Assumption of Risk: By using our service, you agree that you are assuming the risk of any mechanical or electrical failures coincident with the detailing unless there is clear evidence our specific actions caused them. Modern cars have many systems; it’s not unheard of that something fails purely by coincidence while the car was being detailed (we’ve heard anecdotes of e.g., an alternator dying while the detailer was running the car to charge battery – it was its time). We don’t want to get blamed for normal mechanical wear and tear manifesting.

Battery Charging and Replacement: If a battery does die, and we successfully jump it, note that driving the car for a while after is recommended to recharge it (or put it on a charger). If battery is near end of life, consider replacing it soon; our jump is a temporary fix, we can’t guarantee it’ll hold charge afterwards. We won’t follow up on that specifically, as it’s an owner maintenance item.

Liability for Negligence Exception: If it’s proven that we clearly did something wrong to cause an issue (e.g., we sprayed water directly into an open air intake and hydrolocked the engine – extremely unlikely as we avoid that), then yes, that’s our liability. Or if we left lights on overnight by accident and that ruined the battery, a case could be made we’ll pay for a replacement battery. But absent such clear error, the above stands.

In short, your car should be in reasonably sound shape for a detail. We’ll treat it carefully, but we aren’t responsible for the car’s inherent weaknesses or pre-existing problems. Keep your vehicle maintained, and detailing will go smoother with fewer surprises.

35. Photo & Data Consent

As part of our service operations and quality assurance, we may take photographs or collect certain data related to your vehicle. This section explains what we may collect, how we use it, and seeks your consent for such practices:

Photographs of Vehicle (Before/After): It is a common practice in the detailing industry to take “before” and “after” photos of a vehicle. We do this for several reasons:

• Documentation: To have a record of the vehicle’s condition prior to service (helps in case of disputes about damage as covered in Proof of Damage section) and after service (showing the work done).
• Quality Control: Our team might review before/after photos to ensure standards are met or to train on improvements.
• Marketing and Portfolio: We love to showcase our work (there’s nothing like a shiny car photo to attract new business). With your consent (see below), we may use these photos on our website, social media, or other promotional materials to demonstrate the quality of our services (e.g., dramatic stain removal or paint shine).

We understand vehicles can be personal, so:

• We aim to avoid capturing any personal identifying information in photos. We typically blur or obscure license plates and avoid including faces or unique personal items in the shots. Our focus is on the car’s surfaces (paint, interior upholstery, etc.), not your privacy.
• If there is something distinctive about your car that you do not want shared (e.g., a bumper sticker that reveals info, or you have custom artwork on/in the car you consider private), you can let us know and we’ll ensure not to use those images publicly.
• By default, we assume consent to take photos for our internal use and potential marketing use. However, if you explicitly tell us “please do not use photos of my car for marketing,” we will mark that request and honor it — we might still take photos for our internal records (for damage documentation, etc.), but we won’t share them publicly.

If we take a photo that includes you or your family (not our intention usually; if we need a photo of a process being done and you happen to be around, we’ll either avoid including you or ask permission if you might be visible), we will definitely not use that publicly without explicit permission.

Consent for Photography: By agreeing to these Terms and using our services, you give us permission to capture and use images of your vehicle as described. This includes any distinguishing features of the vehicle. If you withdraw or withhold that consent for public use, please do so in writing (email or noted on the work order) before or during the service. There’s no penalty for opting out of marketing photos; we understand some people prefer discretion (for instance, if it’s a very rare car and you don’t want its presence known, etc.).

Data Collected by Fieldd (CRM System): As noted earlier, we use Fieldd or a similar CRM. When you book, this system collects data like your name, address, phone, email, and details about your vehicle(s) (year, make, model, possibly VIN if we record it, license plate optionally for ID). By booking, you consent to us storing this data in our CRM. It helps us track your service history, preferences, and makes scheduling easier for future appointments. We keep this data secure and only use it for business purposes (scheduling, reminding, following up, and analyzing repeat business, etc.).

We might also track internal notes like “Customer prefers no fragrance” or “Allergic to certain product – avoid silicone based dash shine” – these are to tailor our service to you. If you object to us keeping such preference notes, let us know, but they are generally helpful for your benefit.

Data from Vehicle Systems: In general, we do not interface with your vehicle’s computers or data (like infotainment or telematics). We might see basic info on your dash (mileage, oil life, etc.) but we don’t download or record that. The only “data” from the vehicle could be if we needed to check something like radio code after battery reconnection (rare) or read an error light to ensure we didn’t cause it, but those are momentary checks, not stored. However, if as part of high-end services we ever offered diagnostics (unlikely), that would be separate and with consent.

Use of Photos/Data in Social Media/Promotions: If we do use a photo of your vehicle on social media or our website, we typically might caption it like “Detailed this beautiful BMW today – look at that shine!” We wouldn’t disclose whose car it is (no personal info attached). But note, if your license plate or a custom decal is visible and you didn’t request blur, some savvy folks might recognize the car (especially if it’s unique). By consenting to photo use, you acknowledge that risk. Again, we do our best to anonymize.

No Surveillance or Invasive Data Collection: We do not install or use any video/audio recording during our service beyond the photo snapshots mentioned. We’re not rummaging through your personal digital data in the car (like USB drives, dashcams – if your car has a dashcam that records us while working, that’s fine on your end; we assume you might have interior cameras – if you do and it’s recording audio, legally you should disclose that due to consent laws, but we won’t push that here, just saying).

Customer Photo/Video: Sometimes customers like to take their own before/after pics or even timelapse video of us working. That’s your car, your right. Just ensure it doesn’t interfere with our work or anyone’s privacy. If you intend to post that and tag us, great! But if you inadvertently catch our tech in an embarrassing pose or a personal conversation on your camera, kindly be considerate.

Ownership of Photos: Photos we take are considered our property (as they are our work product), but you have the right to request copies (say you want the cool before/after for yourself). We’ll gladly share digital copies on request. Conversely, if you take a photo of the work, you own that but if you share with us or post and tag us, we might re-share it (implied social media consent) unless you say not to.

Data Privacy: All personal data (including images that might tie to you) is handled per our Privacy Policy. We do not sell data. If we use a third-party marketing firm, they might get access to some contact info or content, but they’re bound to only use it for our purposes.

In summary, you consent that:

• We may take photos of your vehicle,
• We may store your provided info in our systems,
• We may use non-personal data (like car images) for training or marketing,
• And we will respect any reasonable request regarding data/photo if you communicate it.

If at any time you want us to remove a photo of your vehicle from our website or social media, let us know. Unless it’s in a printed material already out in the world, we can likely take it down online without issue. We want you to feel comfortable.

36. Payment Authorization and Stored Payment Methods

When you provide us with your payment information (such as a credit or debit card) for the purpose of paying for a service, you are authorizing certain uses of that payment method. Additionally, our system (Fieldd and its integrated payment processor) may securely store your payment details for convenience. This section outlines how payment authorizations and stored payment methods work:

Card on File Authorization: By providing your credit/debit card information for booking or payment, you authorize ZS Clean LLC to charge that card for the agreed-upon services and any additional charges that you incur (or agree to) in connection with those services. This includes:

• The price of the detailing service/package you selected.
• Any applicable add-ons or upgrades you request (either at booking or on-site with your consent).
• Any applicable taxes or fees disclosed (though as noted, we don’t really have extras like convenience fees unless communicated).
• If a deposit was taken, applying that deposit and charging the remainder.
• If after service you decide to purchase a product from us (like an air freshener or a bottle of cleaner, if we offer that), charging your card for that item if you ask to add it.
• If pursuant to our terms (e.g., Cancellation Policy or Non-Payment) we have the right to charge a fee or balance to your card (like a late payment or a no-show fee if we ever implement it), you authorize such charges as well, provided they are consistent with these Terms and you have been informed.

Completion of Service Charge: If your card is on file, our default process is to charge the outstanding balance to your card upon completion of the service (or shortly thereafter, within the same day). For example, if you booked online, your card might have a hold or just be kept, but we typically don’t capture funds until the job is done (unless we explicitly took prepayment). Once the detail is finished and you’re satisfied, we finalize the charge for the amount due (less any deposit paid). By agreeing to these Terms, you acknowledge and approve this post-service charge without requiring you to physically swipe or re-enter the card at that time.

In some cases, we might process the payment slightly before completion (say while waxing is finishing, the tech runs the card through the app) to save time, but always with the intent that service is essentially done. If any discrepancy arises (like you point out something after the charge and we agree to a discount or need to undo, we can always refund partial or void and re-charge as needed).

Stored Payments for Future Services: Fieldd’s system may tokenize and securely store your card data (we do not see the full card number, just last 4 and expiry, etc.). This is often done when you book online or prepay. Having a card on file means:

• You can conveniently book future services without needing to re-enter card details.
• We can securely charge for those future services with your authorization.
• If you have a recurring service arrangement (like a weekly or monthly cleaning), we can set up automatic charges after each service as per an agreed schedule.

We will always ensure you know what will be charged and when. We won’t arbitrarily charge your card for anything that isn’t earned or due. If an automatic payment is set up, it will be because you agreed to a recurring service.

Outstanding Balances: If, for some reason, payment was not completed at time of service (e.g., our card reader was offline, or you asked to pay later), we may later use the stored card to settle the balance. We will notify you (like sending an invoice or text) if we plan to do so, especially if some time has passed. Your authorization here covers that eventuality – i.e., you agree that we may charge the card you provided for any outstanding amounts you owe for services rendered, even if we do so after the service date. We will not wait unreasonably long; usually, we’d do this within a day or two unless other arrangements were made.

Automatic Charge after Reminders: As mentioned in Section 5, if a payment is overdue and we have sent reminders without response, we reserve the right to charge the card on file for the amount due. This would happen after multiple attempts to contact you (via email, phone, etc.) have failed. By these Terms, you consent to such charge to fulfill your owed payment. For example, if you disappear on paying an invoice, we can process your card for that invoice amount perhaps 7 or 14 days later as appropriate. We will keep records of our reminders (emails sent, etc.) as proof.

Security of Payment Info: We do not directly store raw credit card numbers on our own servers or in writing – all goes through Fieldd’s PCI-compliant gateway (like Stripe or Square integration). The token or reference is stored, which is useless to anyone except charging through our account. We strive to maintain compliance with payment security standards. If you ever want us to remove your card on file, just let us know – we can delete it from the system (or you might do it through a customer portal if available). If we suspect any compromise (though unlikely due to external processing), we’d inform you.

Updating Card Info: If your card expires or gets replaced (new number), you should update it with us for uninterrupted service if you rely on stored details. If a charge fails (declined, expired, etc.), we’ll contact you to get a new payment method. We won’t keep trying a card ad infinitum – typically a couple attempts then reach out. For recurring services, we might proactively ask for updated info when expiry date is near.

Authorization for Tips/Gratuity: If you decide to add a tip for the technician on the card charge, we can either have you sign for it (like on a digital receipt with a tip line) or if you verbally authorize a certain tip amount, we can add that to the charge. By these Terms, any additional amount you verbally or textually approve (e.g., “go ahead and add $20 for yourself”) is authorized. If our app allows pre-selecting a tip (some booking apps do), that’s the customer’s choice and thus authorized.

Chargebacks: We touched on it before – but if you have an issue, talk to us rather than initiating a chargeback. If a charge appears that you don’t recognize, by all means ask us – maybe it’s a mistaken double charge or mis-entry, which we’d fix faster than a bank dispute.

Multiple Payment Methods: If you want to split payment (like pay part cash, part card), that’s fine at time of service. We obviously won’t charge the card for the full amount if some was paid cash. Our records will reflect partial payment and only the remainder goes on card.

Declined Charges and Fees: If your card is declined when we try to charge it, we’ll notify you. We do not charge NSF or late fees unless it drags on (then the Late Fee clause might apply after 14 days etc.). But the card provider might, which is between you and them. We have the right to pursue alt. methods if card fails (like send you a payment link or invoice for e-check or other card, etc.).

Consent to Store and Charge: In summary, by giving your card info to ZS Clean, you:

• Consent to us storing it securely for ease of future transactions.
• Authorize charges as described (service charges, any agreed extras, any due balances or fees under Terms).
• Acknowledge you can withdraw this consent by providing an alternative payment before a charge or by instructing us to remove the card (though if you owe money, we’ll need another form of payment).
• Understand that this helps both parties with streamlined payments and reduces situations of unpaid bills.

We want payment to be the easiest part of our interaction – no hassle for you, and timely for us. Thank you for your trust in allowing card on file.

37. Customer-Supplied Products

Sometimes, a customer may request or provide their own products or specific equipment for us to use during the detailing service (for example, a particular wax, a leather conditioner, a certain cleaning solution, etc.). While we generally come equipped with professional-grade products that we know and trust, we accommodate reasonable requests to use a customer’s product if it’s safe and suitable. However, there are important considerations and limitations in such cases:

Use of Customer-Provided Products: If you provide a detailing product (cleaner, polish, wax, sealant, dressing, etc.) or tool and ask us to use it, you assume responsibility for the outcome of using that product. We will use the product as directed (if directions are provided) and with due care, but:

• We might not be familiar with the product’s formulation or its effects on various surfaces. Even if you believe it’s great, every product can react differently on different materials.
• We rely on you to ensure the product is appropriate for your vehicle (for example, that a cleaner is safe for the type of upholstery you have, or a chemical won’t strip a coating you have on the car).
• If we have concerns (like we know from experience that a certain brand has caused issues, or it seems too harsh), we will voice them. We reserve the right to decline using any product that we strongly believe could cause damage or is not designed for the purpose you intend. If you insist despite our warning, we may either ask you to acknowledge in writing that you accept liability, or we may ultimately refuse service if it’s a severe risk.

No Warranty on Results or Compatibility: We cannot guarantee the effectiveness or quality of a customer-supplied product. If using your product leads to a lesser result (say the shine isn’t as good, or the scent is not pleasant, etc.), that’s not on us. We did as asked. Similarly, if the product simply doesn’t perform (e.g., a cheap glass cleaner leaving streaks), we may point it out and perhaps switch to our own mid-job with your permission, but if not, the result is as it is.

Damage or Adverse Reactions: More critically, if a customer-supplied product causes damage or an adverse reaction, ZS Clean LLC is not liable for that damage. Examples:

• A customer’s tire dressing slings onto paint and stains it, or browns the tires – that’s the product’s fault.
• A customer’s interior cleaner has bleach (unknowingly) and discolors carpet – that damage is due to the product.
• A specialized wheel cleaner provided by customer etches the wheel finish – we didn’t choose that cleaner, so we cannot be responsible (especially if we applied it per directions).
• A customer’s ceramic coating they want us to apply doesn’t cure right and leaves high spots or cloudy finish – maybe it was old stock or tricky formula; we applied as best we could, but the outcome was product-driven.

When you ask us to use your product, you effectively become responsible as the decision-maker for that aspect of the process.

Indemnity for Customer Products: If any third-party claim arises due to a customer-supplied product (for instance, if a product spills and causes harm, or violates environmental rules), you might be held responsible. (This scenario is unlikely, but say you give us a cleaner that turns out to be illegal for runoff and a neighbor complains to authorities and fines result; that’s on the provider of that substance, i.e., you, not us). You agree to indemnify us for issues caused solely by materials you insisted we use (this aligns with Indemnification section).

Quality of Product: We maintain high standards with our chosen supplies. Customer-supplied items might not meet those standards, which could mean:

• The service might take longer (if a product is harder to work with or less effective, we spend more time).
• We may charge slightly extra if using your product significantly affects time or effort (we would communicate this beforehand). Usually not, but example: customer’s polishes are lower grade so we need multiple passes – if it doubles work time, we’d need to address that either by switching to our better product or adjusting cost).
• If your product runs out mid-service and proves insufficient, we will either revert to ours or pause if that was the plan. We’re not obliged to have backups for something we normally wouldn’t use.

Storage and Disposal: If you want to provide a product, have it ready at the appointment. We typically will give any remainder back to you. We won’t store your products for next time unless specifically arranged (and we’re not liable if we misplace or it expires). If a product is partially used and you don’t want it back, we can dispose of it, but let us know. We try to follow proper disposal (e.g., not pouring chemicals down storm drains).

Compatibility with Our Tools: Some products need certain tools (like a special pad or applicator). If you supply the product, ensure you have also supplied any special applicator if needed. Otherwise, we’ll use a generic equivalent. We’ll do our best to apply correctly, but if product has unusual requirements (like specific curing lamp or something), you should either provide that or reconsider.

Warranty on Vehicle Coatings: If your vehicle has a third-party applied coating or film that requires special care (like a particular shampoo or detail spray only), please provide that or inform us. We follow customer’s instructions for such scenarios but also disclaim any impact if you didn’t inform us and our normal process affected that coating. If you inform and supply the right stuff, we’ll use it but again can’t guarantee it preserves your warranty (some coating warranties require a certified detailer do maintenance – we might not be on their list if it’s a specialized brand).

Examples: Let’s illustrate:

• You supply Meguiar’s Gold Class wax because you love it and want only that on your car. We use it. If it doesn’t last as long as you hoped or water doesn’t bead as much, that’s on the wax choice, not our application (assuming we applied properly).
• You supply a “all-natural” interior cleaner. We use it, but it fails to remove some stains that our stronger cleaner might have. That’s the trade-off of using yours.
• You supply a product labeled safe for “all surfaces” but it turns out to leave a haze on your nav screen. We’ll try to buff it off, but if it etched or chemically reacted, that responsibility falls to the product choice.
• Conversely, if we grossly misuse a product against clear instructions (e.g., label says “do not use on chrome” and you told us that, but our tech missed that and used it on chrome, causing an issue), that would be our fault due to misuse. So, we will read directions and follow them.

Advice Against Certain Products: If we know a better alternative or that your product is ineffective, we might advise against it. If you still want it, we’ll either do a test spot to show you, or proceed per your insistence but document that recommendation was given.

Partial Use: If you only want your product used on specific parts (like “use my conditioner on leather, but everything else use your stuff”), sure, we can do that. We’ll keep track to avoid cross-contamination.

In summary, we’re flexible but we need to cover ourselves: If it’s your product, it’s your call and your risk. We’ll execute the labor properly but outcome responsibility shifts accordingly. We find most customers trust our products, but we understand some have personal preferences or brand loyalties.

38. Contact Us

If you have any questions, concerns, feedback, or need to reach us for any reason regarding these Terms or our services, please feel free to contact us through any of the following channels:

Business Name: ZS Clean SAN DIEGO LLC – San Diego County’s trusted mobile car detailing experts, bringing cleanliness and care to everyone who values a spotless vehicle.

Email: zscleansandiego@gmail.com

This is our official contact email. You can email us for bookings, inquiries, or any communication. We aim to respond to emails within 1 business day (often sooner). If your matter is urgent (like a last-minute change or issue during a service), calling or texting might get a quicker response.

Phone: +(760) 802-0086

You can call or text this number. During our business hours, we do our best to answer calls immediately. If we miss your call, please leave a voicemail (with your name and call-back number), and we will return it as soon as possible, typically the same day. Texting is also a convenient way to reach us for quick questions or updates; this is the same number our appointment reminders might come from.

Mailing Address: San Diego County, California, USA.

(Note: We do not list a public street address here because we operate as a mobile service and for privacy, as explained in our Privacy section. If you need a mailing address for sending payments, written correspondence, or legal notices, please request it and we will provide the appropriate P.O. Box or office address.) We are based in San Diego County and serve surrounding areas. Our registered business address will appear on official documents like invoices or upon request for things like insurance certificates.

Emergency Contact: Generally, there’s no after-hours emergency in detailing, but if something urgent relating to a recent service comes up (e.g., you discover water leak or an issue in the middle of the night that you feel we must know immediately), you can email and perhaps mark it urgent or text with “URGENT” and we will address as soon as humanly possible.

Complaint Escalation: If you feel your issue wasn’t resolved by normal customer service, you can ask to speak to the owner/manager via the same contact methods. Because we’re a small business, likely the person answering is directly one of the decision-makers.

Updates to Contact Info: If any of the above contact information changes, we will update these Terms and reflect it on our website. Always check our official site or latest communications for the most current contact details. We will not be responsible if you attempt to contact an outdated number or address; however, we strive to keep them current and to redirect when possible (for instance, calls might be forwarded if we change numbers for a period of transition).

Professionalism: When you contact us, you will be treated with respect and in a professional manner, and we expect the same in return. Our team is here to help and we value open communication with our customers.

Consent to Communications: As covered in Electronic Communications, by contacting us you may receive responsive communications via the medium you contacted us (if you email, we’ll email back, etc.). For formal notices regarding the contract, written email may suffice but if it’s something major (like a legal notice), a mailed letter might be appropriate too. You can ask for written confirmation of any important discussion.

Thank you again for reading our Terms of Service. We hope this comprehensive document provides clarity and confidence in choosing ZS Clean LLC. If there’s anything you need further clarification on, please do not hesitate to Contact Us via the methods above. We truly appreciate your business and look forward to keeping your vehicle clean and shining!

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