Effective Date: October 10, 2026
Last Updated: October 10, 2026
Website: https://www.zscleansandiego.com
Company: ZS Clean San Diego LLC
Location: San Diego, California
These Terms of Service (“Terms” or “Agreement”) describe the terms governing use of https://www.zscleansandiego.com and related online services (the “Site”) and the automotive detailing services offered by ZS Clean San Diego LLC, a California limited liability company (“ZS Clean,” “we,” “us,” or “our”). “Customer,” “you,” and “your” refer to the person booking or receiving services, or the entity that person is authorized to represent.
You must be at least 18 years old and have authority to enter into the applicable agreement and authorize service on the listed vehicle.
Website-use terms and appointment confirmation are distinct. Creating a booking online or through a ZS Clean team member begins the booking process; it does not by itself complete the appointment’s signature confirmation. To confirm an appointment under our signature-confirmation process, you must review the appointment details and applicable policies, review the full name displayed for your signature, correct it if needed, and deliberately select the displayed agreement-confirmation button to accept and electronically sign the agreement, as described in Sections 25 and 29. If you do not agree, do not submit the confirmation; contact us to discuss the booking.
The Booking Policy and these Terms are presented for acceptance as part of appointment confirmation. The Privacy Policy explains how we handle your information. Receiving or opening a message, failing to respond, or allowing a signing deadline to pass does not by itself constitute a signature or acceptance of the appointment agreement.
We may update these Terms for future transactions and will identify the updated version by its effective or last-updated date. The version accepted for an existing appointment remains applicable to that appointment. Later website updates do not retroactively replace accepted terms. Material changes affecting an existing booking will be disclosed and submitted for renewed agreement where required. Section 28 explains how the Booking Policy and these Terms fit together.
ZS Clean San Diego LLC is a professional automotive detailing company operating in San Diego, California, providing mobile and facility-based detailing services to residential and commercial customers. Our services include, but are not limited to, the following:
(a) Interior detailing, including vacuuming, steam cleaning, surface conditioning, leather treatment, odor treatment, stain removal, and interior protection;
(b) Exterior detailing, including hand washing, clay bar treatment, iron decontamination, paint polishing, trim restoration, tire and wheel cleaning, and exterior protection;
(c) Paint correction, including single-stage and multi-stage machine polishing, scratch and swirl mark reduction, and paint restoration;
(d) Ceramic coating application, including paint coatings, glass coatings, wheel coatings, and fabric coatings;
(e) Maintenance detailing programs and recurring service plans;
(f) Vehicle protection services, including paint protection film consultation, sealants, and wax applications;
(g) Ozone treatment, engine bay detailing, headlight restoration, seat shampooing, and other specialty services as offered from time to time.
All services are performed using professional-grade chemicals, compounds, coatings, tools, and equipment sourced from third-party manufacturers. ZS Clean makes no representations or warranties regarding the performance, longevity, or outcome guarantees of any third-party product applied to a customer's vehicle. Results from any service are subject to the vehicle's condition, age, surface preparation, prior repairs, aftermarket modifications, and environmental factors at the time of service, none of which are within ZS Clean's control.
ZS Clean reserves the right to modify, expand, discontinue, or limit any service offering at any time without prior notice. The availability of any specific service is subject to scheduling, technician availability, equipment availability, weather conditions, and geographic service area limitations.
The information contained on the Site does not constitute a guarantee of service availability, pricing, or outcome. All content is provided for general informational purposes. ZS Clean makes no representation that services advertised on the Site are appropriate, available, or permissible in any specific location outside the San Diego, California service area.
Unless otherwise indicated, the Site and all content thereon — including but not limited to source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, logos, and the selection, compilation, and arrangement thereof (collectively, "Content") — is owned by or licensed to ZS Clean San Diego LLC and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
The ZS Clean San Diego LLC name, logo, brand marks, service marks, and all related names, logos, product and service names, designs, and slogans are trademarks of ZS Clean San Diego LLC or its affiliates. You may not use these marks without the prior written permission of ZS Clean San Diego LLC. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Content solely for your personal, non-commercial use and for the purpose of obtaining information about or booking ZS Clean services. This license does not include the right to:
(a) Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Content;
(b) Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text;
(c) Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials on the Site; or
(d) Access or use any portion of the Site for any commercial purpose or for any public display, whether commercial or non-commercial.
Any use of the Site or Content that is not expressly permitted by these Terms constitutes a breach of this Agreement and may violate copyright, trademark, and other applicable laws, and could result in the immediate termination of your license to use the Site and expose you to civil and criminal liability.
By using the Site or booking any service with ZS Clean San Diego LLC, you represent and warrant that:
(a) You are at least 18 years of age and have the legal capacity to enter into a binding contract under applicable law;
(b) You have the authority to authorize service on the vehicle submitted for detailing, either as the registered owner or as an authorized agent of the registered owner;
(c) All information you provide in connection with a booking, registration, or payment is true, accurate, current, and complete;
(d) You will maintain the accuracy of such information and update it as necessary;
(e) You have accurately and completely disclosed the condition of the vehicle, including any pre-existing damage, hazardous conditions, biological contaminants, prior repairs, aftermarket modifications, or other material conditions that may affect the scope or safety of the service;
(f) You will not use the Site or our services for any unlawful or unauthorized purpose;
(g) Your use of the Site and our services does not violate any applicable law or regulation; and
(h) You acknowledge that false, inaccurate, or incomplete information may require correction of the booking, a revised estimate, or refusal or termination of service where appropriate.
If information provided by you is materially false, inaccurate, or misleading, ZS Clean may review the booking, request clarification, decline unsafe or unsuitable work, restrict future scheduling where lawful, and pursue remedies available under applicable law. Any proposed cancellation, no-show, waiting-time, or service-termination fee must follow the staff-review and invoicing provisions of the accepted Booking Policy. A fee is not automatically owed merely because information requires correction. No deposit forfeiture or automatic card charge is authorized by this section.
ZS Clean may require you to register for an account or customer profile in connection with our booking platform or loyalty programs. When you register, you agree to:
(a) Provide accurate, current, and complete information as prompted during the registration process;
(b) Maintain and promptly update your account information to keep it accurate, current, and complete;
(c) Maintain the security and confidentiality of your account credentials and accept responsibility for all activities that occur under your account;
(d) Notify ZS Clean immediately at support@zscleansandiego.com of any unauthorized use of your account or any other security breach; and
(e) Ensure that you exit your account at the conclusion of each session.
ZS Clean reserves the right to remove, reclaim, or change a username you select if, in ZS Clean's sole determination, such username is inappropriate, obscene, objectionable, or otherwise objectionable. You may not create an account using another person's identity or create more than one account for the purpose of circumventing any policy, ban, or restriction.
ZS Clean reserves the right to refuse registration, suspend accounts, or terminate accounts at its sole discretion, including but not limited to accounts associated with prior cancellations, no-shows, disputed charges, fraudulent activity, abusive conduct, or policy violations.
ZS Clean accepts payment through invoice links, online payment services, and in-person methods offered at the time of payment. A payment card, deposit, or prepayment is not required to complete our signature-based appointment confirmation.
When making a payment, you represent that you are authorized to use the selected payment method and that the information you provide is accurate. Payment authorization applies to the transaction and amount you approve. Any authorization to save a payment method or initiate future charges must be obtained separately under Section 36. Signing the appointment confirmation does not provide that authorization.
Completed services. Payment for detailing actually performed is due upon service completion. Any overdue balance, interest, or collection cost may be sought only under the accepted payment terms and applicable law. Where lawfully applicable, the stated annual interest rate is 18%. This provision does not itself authorize an automatic charge, and charges or costs prohibited by law will not be imposed.
Cancellation and missed-appointment invoices. Staff review any proposed cancellation or no-show fee under the accepted Booking Policy before invoicing. An invoice will identify the appointment, reason, applicable policy provision, calculation, amount, and due date. It will distinguish a cancellation or missed-appointment fee from payment for detailing performed. These invoices are due on their stated due dates; they are not treated as completed-service invoices. Customers may contact support@zscleansandiego.com to request review.
Card-processing fees. A 3% card-processing fee applies only where permitted by applicable law and payment-provider requirements. Any permitted fee will be disclosed before the Customer approves payment. The fee will not be imposed where prohibited, and any applicable exception or lower limit required by law or the payment provider will be honored.
Revised estimates. If vehicle conditions materially differ from those disclosed, we will explain any proposed change to the service scope, price, or expected duration and obtain the Customer’s approval before performing the changed work. Declining a revised estimate does not automatically create a cancellation fee. Any proposed fee requires review under the accepted Booking Policy.
Nonpayment may affect eligibility for a discretionary service quality commitment to the extent stated in the accepted terms and permitted by law. Nothing in this section removes rights or remedies that cannot lawfully be waived. ZS Clean may pursue lawful remedies for amounts properly owed.
Our Booking Policy governs appointment confirmation, signing deadlines, reminders and staff follow-up, arrival windows, vehicle preparation, rescheduling, cancellation and no-show review, and related operational matters. It is provided through a clearly identified link during appointment confirmation and incorporated into the appointment agreement in the version presented and accepted at that time.
Section 29 summarizes the booking process. The full Booking Policy supplies the detailed rules, subject to the priority provisions in Section 28. A later policy update does not retroactively replace the version accepted for an existing appointment.
Appointment confirmation requires the affirmative signing action described in Section 25. Booking creation alone does not authorize payment-method storage, automatic charges, or acceptance of a later policy version. Separate payment authorizations are addressed in Section 36.
ZS Clean uses service providers to support booking, customer management, electronic confirmation, communications, records, payment processing, and business operations. Information is handled as described in our Privacy Policy and applicable law.
Appointment-confirmation records may include the booking identifier, accepted appointment details, recorded signing name, signing date and time, agreement versions, and delivery or status records needed to administer the booking. We use those records to document confirmation, manage reminders, assist customers, and review appointment-related questions or disputes.
Provider access and disclosures should be limited to the purposes described in our Privacy Policy. Any payment-method storage or future-charge authorization is separate from appointment confirmation. Operational communications do not by themselves enroll a Customer in marketing or authorize unrelated uses of personal information.
Technical failures may affect booking links, message delivery, or confirmation processing. Customers should contact us if they encounter a problem. An unsuccessful or undelivered confirmation request does not by itself establish acceptance, a no-show, or a fee obligation. ZS Clean will review affected bookings and provide assistance.
We may change operational providers, subject to applicable privacy obligations and any required notices or consents. Such a change does not retroactively alter the appointment terms a Customer accepted.
You may access and use our Site and services only for lawful purposes consistent with these Terms. You agree not to use the Site or services for any purpose that is unlawful, prohibited by this Agreement, or in any manner that could damage, disable, overburden, impair, or compromise our systems, services, or the experience of other users. Without limiting the foregoing, you expressly agree not to engage in any of the following:
(a) Illegal or Unauthorized Use. Using our Site or services for any purpose that violates any applicable federal, state, local, or international law or regulation, including without limitation those relating to the export of data or software, consumer protection, unfair competition, anti- discrimination, or false advertising.
(b) Misrepresentation and Fraud. Providing false, inaccurate, or misleading information at any point, including during booking, registration, or payment; impersonating any person or entity; booking service with no genuine intent to use it; using stolen, fraudulent, or unauthorized payment methods; or concealing material vehicle conditions to obtain a lower service quote.
(c) Harassment and Abusive Conduct. Harassing, threatening, abusing, intimidating, defaming, or engaging in discriminatory conduct toward ZS Clean employees, technicians, contractors, or other customers, whether in person, by phone, by text, by email, or through any other medium. This includes the use of offensive, obscene, racist, sexist, or otherwise objectionable language in any interaction with ZS Clean.
(d) Interference with Operations. Intentionally interfering with the technician's work process in any way that compromises safety or service quality; operating or moving the vehicle while technicians are actively performing service without being specifically requested to do so; allowing children, pets, or other individuals to enter or linger in the active service area; or otherwise creating unsafe conditions during service.
(e) Technical Interference. Attempting to gain unauthorized access to any portion of the Site, our systems, or our booking platform; deploying viruses, malware, worms, or other harmful code; conducting denial-of- service attacks; scraping, harvesting, or otherwise collecting data from the Site without express written permission; or using automated bots, spiders, or scrapers in connection with the Site.
(f) Unauthorized Commercial Activity. Using the Site or our services for any commercial purpose not expressly authorized by ZS Clean, including reselling our services without written consent, soliciting our customers for competing businesses, or using our pricing, service descriptions, or content to build a competing business.
(g) Environmental Violations. Requesting or expecting ZS Clean to perform work in a manner that violates applicable environmental regulations, municipal ordinances, water discharge laws, or any other regulatory requirement applicable to mobile detailing operations in San Diego, California.
(h) Safety Violations. Smoking in or around the active service area; handling, storing, or transporting illegal substances in a vehicle presented for service; possessing or leaving undisclosed weapons, sharp objects, needles, or biohazardous materials in the vehicle that may endanger technicians; or otherwise creating conditions that pose a risk of injury to ZS Clean personnel.
(i) Chargeback Abuse. Disputing valid charges with your bank or card issuer in bad faith, circumventing the dispute resolution process described in this Agreement, or submitting fraudulent chargebacks for services rendered or cancellation fees validly assessed.
(j) Content Standards. If you post any content on our Site, social media, or other ZS Clean platforms, you agree not to post content that is unlawful, defamatory, obscene, harassing, threatening, violent, discriminatory, or that infringes upon the intellectual property or privacy rights of any third party.
Violations of this Section constitute a material breach of this Agreement. ZS Clean reserves the right to, without limitation: issue a written warning; immediately terminate services; restrict or permanently ban access to booking and scheduling; report conduct to appropriate law enforcement authorities; and pursue remedies available under applicable law. Any proposed cancellation, no-show, waiting-time, or service-termination fee must follow the staff-review and separate-invoicing provisions of the accepted Booking Policy; a violation does not itself authorize an automatic fee or payment charge. Payment for services actually performed remains subject to Section 5.
ZS Clean may provide opportunities for customers to submit reviews, testimonials, photographs, feedback, before-and-after images, or other content through our website, social media channels, booking platform, or other ZS Clean-operated channels (collectively, "User Generated Contributions" or "Contributions").
Submission of any Contribution is entirely voluntary. By submitting any Contribution, you represent and warrant that:
(a) You are the creator of the Contribution or hold all necessary rights, licenses, and permissions required to submit and authorize ZS Clean's use of the Contribution as described herein;
(b) The Contribution is accurate, truthful, and reflects your genuine experience;
(c) The Contribution does not violate any applicable law, infringe upon any third party's intellectual property rights, or violate any person's privacy or publicity rights;
(d) The Contribution does not contain defamatory, harassing, obscene, or otherwise harmful content; and
(e) Any individuals visible in photographs or videos included in your Contribution have consented to the use of their likeness in connection with the Contribution.
You remain solely responsible for all Contributions you submit. ZS Clean does not endorse, and is not responsible for, the content, accuracy, or legality of any Contribution submitted by users. ZS Clean reserves the right, but is not obligated, to review, moderate, edit, or remove any Contribution at any time, with or without notice, that violates this Agreement or is otherwise objectionable in ZS Clean's sole discretion.
ZS Clean provides no monetary or other compensation for Contributions unless an express written agreement providing for compensation is executed in advance.
By submitting any User Generated Contribution to ZS Clean through any channel, you hereby grant ZS Clean San Diego LLC, its affiliates, licensees, successors, and assigns a worldwide, perpetual, irrevocable, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and publicly display your Contribution in any media format and through any media channel, whether now known or hereafter developed, for any purpose related to ZS Clean's business operations, marketing, advertising, social media, quality assurance, and training.
This license includes, without limitation, the right to:
(a) Display your review, testimonial, or feedback on our website and marketing materials;
(b) Share before-and-after photographs of your vehicle on our social media channels, website, and in advertising;
(c) Use your Contribution, in whole or in part, in brochures, flyers, digital advertisements, and promotional content;
(d) Edit, crop, modify, or adapt your Contribution for purposes of formatting or presentation, without materially altering its meaning; and
(e) Sublicense these rights to third-party marketing partners, agencies, or service providers assisting ZS Clean with its business operations.
You retain ownership of your Contribution. Granting this license does not prevent you from using your Contribution for your own purposes. However, once submitted, you acknowledge that ZS Clean's rights under this license cannot be retroactively revoked with respect to uses already commenced.
You waive, to the maximum extent permitted by applicable law, any moral rights or rights of attribution in your Contribution.
If you wish to request removal of a Contribution from ZS Clean's owned channels, you may contact us at support@zscleansandiego.com. ZS Clean will make reasonable efforts to remove the Contribution from its website and owned social media. However, ZS Clean cannot guarantee removal from third-party platforms (such as Google, Yelp, or Facebook) or from cached or archived copies that are beyond ZS Clean's reasonable control.
ZS Clean welcomes honest feedback from our customers. Whether you submit a review on our website, a third-party platform such as Google or Yelp, or our social media channels, we ask that you adhere to the following guidelines:
(a) Honesty and Accuracy. Reviews must reflect your genuine, first-hand experience with ZS Clean's services. Do not fabricate, exaggerate, or distort facts. If something did not meet your expectations, describe the situation accurately and factually.
(b) Personal Experience Only. Reviews should reflect your own direct experience with ZS Clean. Do not post reviews on behalf of others or based on second-hand accounts. Employees, contractors, and individuals affiliated with competing businesses are prohibited from submitting reviews.
(c) Respectful Tone. Critique should be focused on the service itself, not personal attacks on individual technicians or staff. Profanity, hate speech, discriminatory language, and personal insults are prohibited.
(d) No Conflicts of Interest. You may not submit a review if you have a financial, personal, or competitive conflict of interest. Fake negative reviews submitted by competitors constitute fraud and may be subject to legal action.
(e) Privacy. Do not include personal contact information, addresses, or other private details — yours or anyone else's — in any public review.
(f) Relevance. Keep your review relevant to the detailing service provided. Off-topic commentary, political content, and unrelated grievances are not appropriate.
ZS Clean reserves the right to respond to reviews publicly, to report reviews that violate applicable platform policies, and to remove reviews from ZS Clean's own channels that violate this Agreement. ZS Clean does not have control over reviews posted on independent third-party platforms and cannot remove such reviews unilaterally.
ZS Clean San Diego LLC may, at its discretion, offer a mobile application ("App") to allow customers to book appointments, manage service history, and interact with ZS Clean's services. If such an App is made available, the following terms apply:
License Grant. ZS Clean grants you a limited, non-exclusive, non-transferable, revocable license to install and use the App on mobile devices you own or control, solely for your personal, non-commercial use in connection with ZS Clean's services.
License Restrictions. You agree not to:
(a) Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App;
(b) Modify, adapt, translate, or create derivative works from the App;
(c) Remove, alter, or obscure any proprietary rights notices on the App;
(d) Use the App for any revenue-generating or commercial purpose not expressly authorized by ZS Clean;
(e) Distribute or make the App available to third parties;
(f) Use the App to send automated or unsolicited messages or to extract data from ZS Clean's systems; or
(g) Export or re-export the App in violation of applicable U.S. export laws.
Third-Party Platform Terms. If the App is made available through Apple's App Store or Google Play, additional terms from Apple Inc. or Google LLC may apply. You acknowledge that your agreement with Apple or Google, as applicable, governs your use of their respective platforms and that ZS Clean, not Apple or Google, is responsible for the App and its content.
Termination. Your license to use the App terminates automatically upon any violation of this Agreement or upon ZS Clean's discontinuation of the App. Upon termination, you must cease all use of the App and delete all copies from your devices.
The Site or ZS Clean's communications may contain links to, or integrations with, third-party websites, platforms, and content not owned or controlled by ZS Clean San Diego LLC. These may include, without limitation, social media platforms, payment portals, mapping services, review platforms, and booking infrastructure.
ZS Clean does not control, endorse, or assume responsibility for the content, accuracy, privacy practices, or policies of any third-party website or service. Inclusion of any link or integration does not imply endorsement or sponsorship.
By accessing a third-party website through a link on our Site, or by interacting with a third-party platform used by ZS Clean to facilitate its services (such as Zenbooker, Stripe, Zapier, Brevo, or Google services), you do so at your own risk and subject to the terms and privacy policies of those third parties.
ZS Clean shall not be liable for any loss, damage, or claim arising from your access to or reliance on any third-party website, platform, or content. Any transactions conducted with third parties — including providing payment information, personal data, or other information — are strictly between you and that third party.
If you encounter technical issues with any third-party platform that affects your service with ZS Clean (such as a booking platform outage or payment processing error), please contact us at support@zscleansandiego.com and we will work to resolve the issue in coordination with the relevant third-party provider.
ZS Clean San Diego LLC reserves the right, in its sole discretion and at any time without prior notice, to:
(a) Monitor the Site for violations of this Agreement;
(b) Take appropriate legal action against any party who violates applicable law or this Agreement, including reporting to law enforcement authorities;
(c) Refuse, restrict, or terminate access to the Site and booking platform for any person for any lawful reason;
(d) Remove or disable any content that is, in ZS Clean's judgment, objectionable, unlawful, harmful, or in violation of this Agreement;
(e) Manage the Site and our services in a manner designed to protect the rights, property, and safety of ZS Clean and its employees, technicians, contractors, customers, and the public;
(f) Modify, suspend, or discontinue any aspect of our services or the Site without notice or liability; and
(g) Deny service to any Customer for any lawful reason, including but not limited to prior history of cancellations, no-shows, abusive conduct, disputed charges, or fraudulent activity.
ZS Clean does not guarantee the uninterrupted availability of the Site or any of its services and shall not be liable for any loss arising from the unavailability of the Site, booking platform, or communications infrastructure.
Our Privacy Policy explains how ZS Clean collects, uses, retains, and discloses personal information and how Customers can exercise applicable privacy choices and rights. It is available through the Privacy Policy link on our Site and confirmation page. Acknowledging that policy does not replace separate consent where consent is required for a particular activity.
Depending on the interaction, we collect contact information, service addresses, vehicle details, appointment information, communications, service history, and payment-transaction information when a payment is made. For electronic confirmation, we also retain the Customer’s recorded signing name, signing date and time, booking identifier, accepted appointment details, and the versions of the agreement presented and accepted. Payment-card information is not required merely to complete the signature-confirmation process. Retention, access, and disclosures are described in our Privacy Policy.
ZS Clean uses your information to:
(a) Provide, schedule, confirm, and manage detailing services;
(b) Process payments and enforce our cancellation and payment policies;
(c) Communicate with you by email, SMS, phone, and automated messaging systems;
(d) Send marketing, promotional, and informational communications, subject to your consent where required by law;
(e) Improve our services, website, and internal operations, including through the use of AI-assisted tools and automation workflows;
(f) Comply with applicable legal obligations; and
(g) Detect, investigate, and prevent fraud and policy violations.
ZS Clean may share your information with third-party service providers, including Zenbooker, Stripe, SmartSuite, Zapier, Brevo, Google Workspace, and other platforms necessary to operate our business, subject to appropriate data protection agreements. ZS Clean does not sell your personal information to third parties for their independent marketing purposes.
Your data may be stored, processed, and transmitted across servers located in the United States. By using our services, you consent to this processing and storage.
You may request access to, correction of, or deletion of your personal information by contacting us at support@zscleansandiego.com. Requests will be handled in accordance with applicable California privacy law.
For complete information on ZS Clean's privacy practices, please review our full Privacy Policy at https://www.zscleansandiego.com/privacy-policy.
This Agreement shall remain in full force and effect for as long as you use the Site or any of ZS Clean's services. Notwithstanding any other provision of this Agreement, ZS Clean reserves the right to, at any time and without notice or liability in its sole discretion, deny access to or use of the Site and services to any person for any lawful reason, including breach of any representation, warranty, or covenant in this Agreement.
ZS Clean may terminate your access or account immediately upon:
(a) Your breach of any term of this Agreement;
(b) Your engagement in any prohibited activity described in Section 8;
(c) Repeated cancellations, no-shows, or fraudulent chargebacks;
(d) Abusive, threatening, or harassing conduct directed at ZS Clean personnel;
(e) Non-payment or refusal to pay for services rendered; or
(f) Any conduct that, in ZS Clean's sole judgment, is harmful to ZS Clean, its employees, its customers, or its business operations.
Upon termination, access to the affected account or services may end. Amounts properly owed remain subject to their applicable payment terms. Terminating an account does not itself create a cancellation or no-show fee and does not authorize charging a stored payment method. Any affected appointment and any proposed fee must be reviewed under its accepted Booking Policy. Separate cancellation or missed-appointment invoices are due on their stated due dates. Where ZS Clean initiates an appointment cancellation, the Booking Policy’s company-initiated change provisions apply.
Provisions of this Agreement that, by their nature, should survive termination shall survive, including but not limited to payment obligations, intellectual property rights, limitations of liability, indemnification, dispute resolution, and governing law provisions.
ZS Clean reserves the right to modify, suspend, or discontinue any aspect of the Site or our services at any time, with or without notice, for any reason including maintenance, upgrades, or business decisions. We will not be liable for any modification, suspension, or discontinuation of the Site or services.
ZS Clean does not guarantee that the Site will be available at all times without interruption, error, or delay. The Site may experience downtime due to technical issues, maintenance, third-party platform outages, or circumstances beyond our control. ZS Clean shall not be liable for any inconvenience, loss, or damage arising from Site unavailability.
We may publish updated Terms for future use of the Site and future transactions and will identify the updated version. Terms accepted for an existing appointment are not replaced retroactively by a website update. Material changes to an existing appointment or its agreement will be disclosed and submitted for renewed agreement where required. Site interruptions or failed message delivery do not by themselves establish Customer acceptance or a fee obligation. Operational changes affecting booked services remain subject to the accepted Booking Policy, including its company-initiated cancellation and refund provisions.
This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice or conflict of law provisions. Any legal suit, action, or proceeding arising out of or related to this Agreement or the services provided by ZS Clean San Diego LLC shall be instituted exclusively in the state or federal courts located in San Diego County, California. You hereby waive any and all objections to the exercise of personal jurisdiction by and venue in such courts.
Informal Resolution. Before initiating any formal legal proceeding, you agree to contact ZS Clean at support@zscleansandiego.com and provide a written description of your dispute, the relief you are seeking, and your contact information. ZS Clean will attempt to resolve the dispute informally within thirty (30) calendar days of receipt of your written notice. If the dispute is not resolved within that period, either party may proceed with the formal remedies described below.
Binding Arbitration. If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to this Agreement, including the breach, termination, enforcement, interpretation, or validity thereof, or to your use of ZS Clean's services, shall be settled by binding arbitration administered by a neutral arbitrator in San Diego County, California, pursuant to the applicable arbitration rules, rather than in court, except that either party may bring claims in small claims court if those claims qualify.
You agree that any arbitration shall be conducted on an individual basis and NOT as a class, consolidated, or representative action. THE PARTIES EXPRESSLY WAIVE ANY RIGHT TO BRING A CLASS ACTION OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION PROCEEDING.
Exceptions. Either party may seek equitable relief from a court of competent jurisdiction to prevent irreparable harm or to enforce intellectual property rights, pending the outcome of arbitration.
Claims must be brought within one (1) year of the date the cause of action accrued, or the claim shall be forever barred.
ZS Clean San Diego LLC makes reasonable efforts to ensure that the information on the Site is accurate, current, and complete. However, the Site may contain typographical errors, inaccuracies, or omissions related to descriptions, pricing, availability, service timelines, and other information. ZS Clean reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after a booking has been placed.
No representation or warranty is made by ZS Clean that the Site or its content is accurate, complete, reliable, current, or error-free. ZS Clean assumes no liability or responsibility for any errors or omissions in the content of the Site.
A correction affecting an existing booking’s service, price, date, location, or other material agreed detail will be communicated to the Customer. It does not silently replace the details previously accepted. Approval of revised details and any proposed cancellation-related fee will be handled under the accepted Booking Policy.
THE SITE AND ZS CLEAN'S SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ZS CLEAN EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
ZS CLEAN DOES NOT WARRANT THAT:
(a) THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
(b) ANY SERVICE RESULT — INCLUDING STAIN REMOVAL, ODOR ELIMINATION, SCRATCH REDUCTION, PAINT CORRECTION, CERAMIC COATING PERFORMANCE, TRIM RESTORATION, OR ANY OTHER DETAILING OUTCOME — IS GUARANTEED;
(c) PRODUCTS OR CHEMICALS APPLIED DURING SERVICE WILL PRODUCE ANY SPECIFIC RESULT ON ANY PARTICULAR VEHICLE SURFACE, GIVEN VARIATIONS IN VEHICLE AGE, CONDITION, PRIOR REPAIRS, AFTERMARKET MODIFICATIONS, AND SURFACE INTEGRITY; OR
(d) INFORMATION ON THE SITE IS ACCURATE, RELIABLE, COMPLETE, OR CURRENT.
THE USE OF ZS CLEAN'S SERVICES AND THE SITE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZS CLEAN DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZS CLEAN SAN DIEGO LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, TECHNICIANS, CONTRACTORS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:
(a) Your use of or inability to use the Site or ZS Clean's services;
(b) Any defect, delay, error, or omission in our services;
(c) Pre-existing damage to a vehicle not disclosed prior to service;
(d) Damage to fragile, aged, oxidized, repainted, wrapped, previously repaired, or poorly maintained vehicle surfaces that results from or is revealed by the detailing process;
(e) Damage to or failure of electronics, infotainment systems, aftermarket accessories, or improperly installed components;
(f) Battery, electrical, mechanical, or engine-related failures discovered during or after service;
(g) Loss or damage to personal property left in the vehicle;
(h) Unauthorized use of your account;
(i) Any third-party platform outage, data breach, or technical failure beyond ZS Clean's reasonable control; or
(j) Any matter beyond ZS Clean's reasonable control.
IN NO EVENT SHALL ZS CLEAN'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO ZS CLEAN FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, ZS CLEAN'S LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless ZS Clean San Diego LLC, its members, managers, officers, employees, agents, technicians, contractors, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and attorney's fees arising out of or resulting from:
(a) Your use of or access to the Site or our services;
(b) Your breach of any representation, warranty, or obligation in this Agreement;
(c) Your violation of any applicable federal, state, or local law or regulation;
(d) Your failure to accurately disclose the condition of your vehicle prior to service, including hazardous conditions, biohazards, or pre-existing damage;
(e) Your failure to comply with the vehicle readiness and appointment preparation requirements described in this Agreement;
(f) Any claim by a third party arising from your actions or omissions in connection with ZS Clean's services;
(g) Any injury to ZS Clean personnel caused by your negligence, failure to disclose unsafe conditions, or violation of the safety provisions of this Agreement; or
(h) Any User Generated Contribution you submit that violates any third-party right or applicable law.
ZS Clean reserves the right to assume exclusive control and defense of any matter subject to indemnification by you, in which case you agree to cooperate fully with ZS Clean in asserting any available defenses. You agree not to settle any such matter without ZS Clean's prior written consent.
ZS Clean maintains information needed to administer bookings and services, including contact and vehicle details, appointment history, communications, payment-transaction information when applicable, and electronic confirmation records. Confirmation records include the booking identifier, accepted appointment details, recorded signing name, signing date and time, and versions of the policies accepted. We maintain commercially reasonable safeguards and handle retention, access, correction, deletion requests, and disclosures as described in our Privacy Policy and applicable law. Signature confirmation does not require storing a payment card.
By using our services, you acknowledge and agree that:
(a) ZS Clean may use your data to manage and improve service delivery, process payments, and communicate with you as described in Section 15;
(b) Your data may be processed by providers supporting the purposes described in our Privacy Policy, with access and disclosures appropriate to those purposes and applicable law.
(c) ZS Clean may use aggregated, de-identified, or anonymized data derived from your service interactions to train or improve AI systems, automation workflows, or operational processes, to the extent permitted by applicable law; and
(d) ZS Clean is not responsible for the data security practices of third-party platforms used to deliver our services, provided ZS Clean has taken reasonable steps to select reputable and compliant providers.
You are responsible for maintaining the accuracy and completeness of the information you provide to ZS Clean. ZS Clean is not liable for any loss arising from inaccurate, incomplete, or outdated information you have provided.
We use email, text, and other appropriate channels to send appointment-confirmation requests, reminders, booking updates, invoices, and receipts, subject to applicable communication preferences and consent requirements.
To electronically confirm an appointment, the Customer reviews the appointment details, linked policies, and full name displayed for the signature, corrects the name if needed, and deliberately selects the displayed agreement-confirmation button to accept and electronically sign the agreement. Through that deliberate action, the Customer intends to sign the appointment agreement electronically and agrees to use electronic records for that confirmation.
Creating a booking, submitting an unrelated form, receiving or opening an email or text, clicking a link to view the page, or failing to respond does not by itself constitute the appointment signature. An unsigned appointment may be automatically canceled after the signing deadline only under the verified email-and-text delivery requirements in the Booking Policy; otherwise it is referred for staff review. A missed deadline does not by itself establish acceptance, a no-show, or a fee.
The two-hour arrival window and preparation requirements are presented before signing and repeated in the signed confirmation and confirmation communications, together with a preparation-guide link. We retain a record of the signed confirmation, accepted appointment details, signing date and time, and applicable agreement versions. A copy or saveable record of the confirmation and accepted terms will be made available to the Customer.
Customers who cannot or do not wish to complete electronic confirmation may contact support@zscleansandiego.com or (760) 802-0086 to discuss an alternative. Any agreed alternative must document the Customer’s acceptance; a staff call alone is not presumed to be a signature. Customers may contact us about withdrawing consent for future electronic transactions. Withdrawal does not erase a previously completed confirmation or amounts lawfully owed under it.
Appointment signature is separate from payment authorization. It does not authorize retaining a card, debiting an account, or automatically charging a current or previously stored payment method. Marketing consent is also separate.
Subject to applicable consent requirements and communication preferences, ZS Clean sends operational text messages relating to requested appointments and services. These may include confirmation links, signing reminders, appointment confirmations, two-hour arrival windows, preparation-guide links, arrival updates, rescheduling or cancellation communications, payment requests, invoices, receipts, and service follow-up.
An appointment entered by a ZS Clean team member generates an email and text signing request using the contact information provided, where the channel is available and authorized. Both requests refer to the same appointment and signing action. Website customers sign before submitting their booking and are not sent another request to sign the same agreement. Signing stops outstanding signature-request reminders; necessary appointment communications may continue. If an appointment remains unsigned after its deadline, automatic cancellation is permitted only under the verified email-and-text delivery requirements in the Booking Policy; otherwise staff review the booking and may contact the Customer to assist.
Message frequency varies. Message and data rates may apply. Message delivery depends on the communications provider and network and is not guaranteed. Customers should contact us promptly if a confirmation link is missing or does not work.
Reply STOP to stop texts from the sending number, or contact us to request that texts stop. We will honor applicable opt-out requirements. Reply HELP or contact support@zscleansandiego.com or (760) 802-0086 for assistance. We will use another available, permitted channel to discuss an affected appointment when appropriate. Opting out of texts does not by itself cancel an appointment or confirm it.
Agreement to appointment communications is not agreement to promotional texts. Where required, marketing consent will be requested separately and will not be required to confirm the appointment. The appointment signature does not override an existing messaging opt-out.
If you are a California resident, the following additional provisions apply:
California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA). You have the following rights regarding your personal information:
(a) Right to Know. You have the right to request that ZS Clean disclose the categories and specific pieces of personal information it has collected about you, the categories of sources from which that information was collected, the business purpose for collecting or sharing the information, and the categories of third parties with whom ZS Clean shares the information.
(b) Right to Delete. You have the right to request deletion of your personal information, subject to certain exceptions permitted by law.
(c) Right to Correct. You have the right to request correction of inaccurate personal information ZS Clean maintains about you.
(d) Right to Opt-Out of Sale or Sharing. ZS Clean does not sell your personal information as defined under California law. If this practice changes, you will be notified and provided with an opt-out mechanism.
(e) Right to Non-Discrimination. ZS Clean will not discriminate against you for exercising any of your California privacy rights.
To exercise any of the above rights, submit a verifiable consumer request to support@zscleansandiego.com. ZS Clean will respond to verifiable requests within the timeframes required by applicable California law.
California Civil Code Section 1789.3. California residents are entitled to the following consumer rights notice: if you have a complaint regarding our services, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.
Entire Agreement and Document Priority. For an appointment, these Terms, the Booking Policy, accepted appointment details, and any separately agreed written service addendum form the applicable agreement. The relevant versions are those presented and accepted for that booking. For conflicts about appointment confirmation, signing deadlines, arrival windows, preparation, rescheduling, cancellation, no-shows, fee review, or associated invoicing, the accepted Booking Policy controls over general language elsewhere in these Terms. A separately agreed written addendum controls only where it clearly identifies and expressly changes the relevant appointment provision. The Privacy Policy governs descriptions of personal-information practices. Payment-method storage or future-charge authorization must be separately obtained and is not created by a general agreement clause. Later website updates do not retroactively alter an existing appointment agreement. Nothing in these documents limits rights that cannot lawfully be waived.
Waiver. No failure or delay by ZS Clean in exercising any right, power, or remedy shall operate as a waiver thereof. No single or partial exercise of any right, power, or remedy shall preclude any further exercise of that or any other right, power, or remedy.
Severability. If any provision of this Agreement is found to be invalid, unlawful, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Assignment. You may not assign or transfer any of your rights or obligations under this Agreement without ZS Clean's prior written consent. ZS Clean may freely assign this Agreement, including in connection with a merger, acquisition, or sale of assets, without restriction.
No Agency. Nothing in this Agreement creates a partnership, joint venture, employer-employee, or franchise relationship between you and ZS Clean. ZS Clean's technicians and service professionals may be independent contractors.
Headings. Section headings are for convenience only and shall not affect the interpretation of this Agreement.
Force Majeure. ZS Clean shall not be liable for any delay or failure to perform its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, government orders, public health emergencies, labor disputes, supply chain disruptions, power failures, or telecommunications failures.
Booking and signature confirmation. Customers booking on our website review and electronically sign the appointment agreement before submitting their booking. Customers whose appointment is entered by our team receive a private signing request by email and text, subject to channel availability, applicable communication consent requirements, and communication preferences. To sign, the Customer reviews the appointment details, policies, and full name displayed for the signature, corrects the name if needed, and deliberately selects the displayed agreement-confirmation button to accept and electronically sign the agreement. We send appointment confirmation after the agreement has been saved and the appointment has been successfully created. Customers who have already signed through our website are not asked to sign the same agreement again. No card, deposit, or prepayment is required for this confirmation.
Time to sign. For appointments entered by our team, an appointment on the same calendar day as booking creation has a signing deadline 30 minutes after booking creation. An appointment on tomorrow or any later calendar day has a signing deadline 3 hours after booking creation. Calendar days are determined in San Diego local time. The signing request displays the exact deadline, including its date, time, and time zone. For example, booking at 8:00 AM for a 10:00 AM appointment that day gives a signing deadline of 8:30 AM. A 3-hour deadline may fall on the next calendar day.
Reminders, unsigned cancellation, and staff review. We may send reminders while signing is outstanding. Signing stops those signature-request reminders. If the deadline passes without a signature, we automatically cancel the unsigned appointment and release its reserved time only when delivery of both the signing-request email and text has been verified. If either delivery fails, is unavailable, is not permitted, or cannot be verified, or if the appointment requires staff review, staff review the unsigned booking before dispatch or deciding whether to release the reserved time. Staff communicate any scheduling decision directly. A missed signing deadline does not by itself constitute a no-show, authorize a charge, create a fee, or establish acceptance of the agreement. Customers who still want service after an unsigned appointment has been canceled should contact us to check availability and arrange a new booking.
Arrival and preparation. The standard arrival window is two hours beginning at the scheduled appointment time: a 10:00 AM appointment has a 10:00 AM–12:00 PM arrival window. This is not a service-completion guarantee. The Customer must prepare the vehicle by the scheduled start and remain available to provide access throughout the window. The window and preparation requirements appear before signing and are repeated in the signed confirmation afterward and in confirmation messages, together with a preparation-guide link. We will make reasonable efforts to communicate updated estimates when delays are anticipated.
Vehicle readiness. Remove personal belongings, valuables, sensitive documents, loose trash and debris, and items obstructing booked areas. Empty storage compartments you want cleaned. Remove child car seats and booster seats where cleaning beneath them is desired; do not remove installed vehicle seats. Technicians do not install or uninstall child seats or booster seats and may clean only accessible areas around seats left in place. Provide keys, vehicle access, and a suitable service area. Treatment of belongings left inside and inaccessible areas is described in the Booking Policy.
Waiting time. A 10-minute grace period applies to Customer-caused waiting after technicians arrive at the correct location during the agreed arrival window. A waiting-time or convenience fee may be considered only after more than 10 minutes, subject to staff review and Section 9 of the accepted Booking Policy. The stated minimum is $50, but it is not automatic: staff must review and disclose any proposed fee and may reduce or waive it under the Booking Policy. Any assessed fee is separately invoiced, with no automatic payment charge and no duplicate recovery.
Rescheduling. One penalty-free rescheduling is available when at least 48 hours’ notice is provided, the replacement appointment is confirmed within 14 calendar days of the original appointment date, the Customer remains responsive, and availability permits. Other requests require staff review under the Booking Policy. Material changes to the appointment details must be presented for renewed acceptance. A rescheduling request does not automatically cause a deposit forfeiture or card charge.
Cancellation fee limits. Cancellation notice is measured from receipt through a designated phone, text, or email channel to the scheduled appointment start. The maximum potential fees are:
48 hours or more: no cancellation fee.
At least 24 but less than 48 hours: up to 50% of the scheduled service total.
Less than 24 hours, except where the next category applies: up to 75% of the scheduled service total.
Within 2 hours, after dispatch for that appointment, or while technicians are actively traveling to it: up to 100% of the scheduled service total.
At exactly 48 hours the no-fee tier applies; at exactly 24 hours the up-to-50% tier applies; at exactly 2 hours the up-to-100% tier applies. The signing deadlines above do not change the separate 48-hour cancellation-notice rule.
No-shows. A potential no-show occurs when technicians arrive during the agreed window at the correct location and cannot perform the scheduled service for reasons attributable to the Customer, such as inability to access the vehicle or obtain keys. A verified no-show may carry a fee of up to 100% of the scheduled service total, subject to staff review and applicable law. An unanswered message or unsigned confirmation request alone is not a no-show.
Review and separate invoicing. All listed percentages are maximums, not automatic charges. Staff review the applicable agreement, notice, circumstances, dispatch, reasonable appointment-related losses, costs avoided, and ability to refill the slot. Fees may be reduced or waived and will be sought only where supported and legally permitted. No fee is automatically owed because a signing deadline was missed. Any fee involving an unsigned booking requires separate review of the agreement and circumstances rather than assuming this policy was accepted.
Any assessed fee is requested through a separate itemized invoice stating the event, appointment, applicable provision, calculation, amount, and due date. A cancellation or missed-appointment invoice clearly states that it is not payment for detailing performed. Customers may request review through support@zscleansandiego.com. Cancellation and no-show fees are not stacked for the same missed appointment, and any payments already received are accounted for to avoid duplicate recovery. No automatic card charge is authorized by this appointment agreement.
Unsafe conditions or inability to proceed. ZS Clean may decline or stop unsafe or unsuitable work, including work affected by undisclosed hazards, abusive conduct, or materially inaccurate vehicle information. Any related fee remains subject to the Booking Policy’s staff-review and invoicing provisions rather than being automatic.
Company-initiated changes. ZS Clean may postpone or cancel service for weather, illness, equipment issues, emergencies, or other circumstances addressed in the Booking Policy. No customer cancellation fee applies to a company-initiated cancellation. Any payment already collected is reviewed for transfer to an agreed replacement appointment or refund under the applicable terms and law. If we cannot provide the booked service and no replacement is agreed, payment for the unperformed service will be refunded.
Full policy and earlier bookings. The accepted Booking Policy contains the detailed rules and controls operational conflicts as described in Section 28. Earlier bookings and payments remain subject to their applicable accepted terms and law; this section does not retroactively charge, refund, or alter them.
The Customer acknowledges and accepts the following responsibilities as a condition of booking any service with ZS Clean San Diego LLC:
(a) Vehicle Ownership and Authorization. The Customer represents that they are the registered owner of the vehicle to be serviced or have the express written or verbal authorization of the registered owner to authorize detailing service on that vehicle. Booking service on a vehicle belonging to another person without their knowledge or consent is strictly prohibited.
(b) Accurate Condition Disclosure. The Customer is solely responsible for fully and accurately disclosing all material conditions of the vehicle at the time of booking, including but not limited to: heavy staining, pet hair, sand, excessive odors, mold, mildew, biohazardous materials, bodily fluids, animal waste, chemical spills, chemical overspray, prior paint repair or repainting, wrapped surfaces, aftermarket modifications, fragile or damaged trim, oxidized or degraded surfaces, or any other condition that could affect the scope, duration, safety, or outcome of the service.
(c) Vehicle Operability. The Customer warrants that the vehicle is operable and in a condition that is reasonably safe to work on. This includes ensuring that the vehicle's doors, hood, trunk, windows, and other components function normally. ZS Clean is not responsible for and assumes no liability for any pre-existing mechanical, electrical, or structural condition of the vehicle.
(d) Vehicle Movement Authorization. By booking a service, the Customer expressly authorizes ZS Clean technicians to move, reposition, or adjust the vehicle as reasonably necessary to perform the scheduled service. This authorization does not extend to moving the vehicle on public roads or to locations outside the service area without the Customer's express direction.
(e) Service Area Access and Arrival Window. The Customer must provide suitable space and safe access for the booked service, including any water or electrical access specifically agreed for that appointment. The vehicle must be ready by the scheduled appointment time, and the Customer must remain available to provide keys and access throughout the two-hour arrival window described in the Booking Policy.
(f) Workplace Safety. The Customer is responsible for ensuring that the service environment is free from hazards, including aggressive or unsecured animals, sharp objects, weapons, biohazardous materials, and any unsafe environmental condition. Customers and their guests must remain at least ten to fifteen feet away from the active service area during service to avoid injury from pressure washers, polishers, hoses, electrical cords, chemicals, and other detailing equipment. ZS Clean is not responsible for any injury sustained by the Customer or their guests as a result of entering or interfering with the active work area.
(g) Smoking and Hazardous Activities. Smoking or vaping in or around the active service area is strictly prohibited due to the flammable nature of detailing chemicals and for the health and safety of ZS Clean personnel.
(h) Preparation and Confirmation. The Customer must review the appointment details and preparation requirements before signing. Personal belongings should be removed, and storage areas intended for cleaning should be emptied. References to removing seats mean removable child car seats and booster seats, not the vehicle’s installed seats. Technicians do not install or uninstall child seats or booster seats. The complete preparation requirements and treatment of belongings left inside are governed by the accepted Booking Policy and provided again with the appointment confirmation and preparation-guide link. Missing a signing deadline alone is not a no-show or fee-triggering event.
In addition to the limitations set forth in Section 22, the following specific limitations and disclaimers apply to ZS Clean's detailing services:
(a) Pre-Existing Conditions. ZS Clean is not responsible for pre-existing scratches, chips, swirl marks, oxidation, fading, cracking, peeling, or any other surface condition that may become more visible following cleaning, polishing, or coating. The detailing process may reveal pre-existing damage that was not apparent on unwashed or unpolished surfaces.
(b) Fragile, Aged, and Compromised Surfaces. ZS Clean is not liable for damage to vehicle surfaces that are fragile, oxidized, single-stage painted, repainted by a non-manufacturer, wrapped, ceramic-coated by a prior installer, or otherwise in a compromised condition that makes them susceptible to damage during normal detailing procedures. Customers are responsible for disclosing known surface vulnerabilities prior to service.
(c) Stain, Odor, and Scratch Removal. The removal of stains, odors, scratches, or paint defects is not guaranteed. Some stains are permanent. Some odors require ozone treatment or specialist intervention beyond the scope of detailing. Some scratches penetrate below the clear coat and cannot be corrected without repainting. ZS Clean will make commercially reasonable efforts using professional-grade tools and products but makes no guarantee of any specific outcome.
(d) Pet Hair and Sand. Pet hair and sand embedded in carpet or upholstery may not be fully removable through standard vacuuming or extraction. ZS Clean will make reasonable efforts but does not guarantee complete removal.
(e) Windows and Glass. Temperature, humidity, and environmental conditions may cause window cleaning chemicals to leave streaking or filming on glass. ZS Clean is not liable for residual film that results from these environmental variables. Customers may remove light film with a clean microfiber cloth after the vehicle has cooled to ambient temperature.
(f) Headliners. Headliner cleaning is performed gently to avoid compromising the adhesive used to secure the headliner to the vehicle's roof structure. Aggressive cleaning of headliners may cause sagging. ZS Clean is not liable for sagging headliners where cleaning was performed at the Customer's request or where the headliner adhesive was already compromised prior to service. If a headliner is assessed as too fragile to clean, ZS Clean technicians will decline to clean it to avoid further damage.
(g) Interior Controls and Components. ZS Clean is not responsible for damage to dashboard buttons, infotainment screens, steering wheel controls, gear selectors, climate controls, or other interior components where damage results from pre-existing accumulation of dirt, grime, adhesive residue, or cosmetic product that was lodged in or around the component prior to service. Cleaning of heavily soiled interior controls may result in loss of button markings or tactile indicators.
(h) Wheels and Brake Components. ZS Clean is not responsible for baked-on brake dust that cannot be fully removed from wheel surfaces or deep within wheel crevices. Some wheels may be in a condition that requires professional refinishing or replacement, which is beyond the scope of detailing. ZS Clean's wheel cleaning services are not a substitute for professional wheel repair or refinishing.
(i) Paint, Trim, and Chrome. ZS Clean is not responsible for paint imperfections, trim degradation, or chrome damage that is beyond the scope of detailing or that requires repainting, reconditioning, or replacement. Some paint, trim, and chrome damage is irreversible through detailing alone.
(j) Bird Droppings, Bug Splatter, Sap, and Tar. These contaminants chemically etch into vehicle paintwork if left for extended periods. ZS Clean is not responsible for deep etching or paint damage resulting from prolonged exposure to these contaminants prior to service. In some cases, etching may be permanent or may require paint correction beyond the scope of the original service.
(k) Electronics and Infotainment. ZS Clean is not liable for damage to or failure of any electronic system, infotainment unit, speaker system, backup camera, sensor, ADAS component, or other electronic accessory, whether caused by moisture, cleaning solutions, or the detailing process, unless directly caused by ZS Clean's gross negligence.
(l) Third-Party Products. ZS Clean is not liable for any adverse outcome resulting from the application of third-party chemical products, compounds, coatings, or materials used during service, including any manufacturer defects, unexpected chemical reactions with prior treatments, or adverse interactions with aftermarket materials present on the vehicle.
(m) Ceramic Coatings. Ceramic coating results are subject to the condition and preparation of the underlying vehicle surface. Ceramic coatings applied over pre-existing surface damage, contamination, or compromised paint may fail prematurely or may not bond correctly. No durability, performance, or longevity guarantee is made with respect to any ceramic coating unless expressly provided in writing as part of a separate warranty document. Manufacturing warranties for coating products, where applicable, are subject to the terms of the respective product manufacturer.
ZS Clean maintains a documented pre-service and post-service inspection process to protect both our customers and our team. The following terms govern the process for raising damage claims or service quality concerns:
(a) Pre-Service Inspection. ZS Clean technicians will conduct a pre-service inspection to document the existing condition of the vehicle prior to commencing any work. The Customer will be notified of any pre-existing conditions, damage, or concerns identified at that time. The Customer's acknowledgment of the pre-service inspection — whether verbal or by allowing service to proceed — constitutes acceptance of the pre-existing conditions documented therein.
(b) Post-Service Inspection. Upon completion of service, the Customer is encouraged to conduct a post-service review with the technician prior to the technician's departure. Any concerns regarding service quality or potential damage should be raised at that time.
(c) 24-Hour Claim Window. All claims of damage, deficient workmanship, or incomplete service must be submitted to ZS Clean in writing, with photographic documentation, within twenty-four (24) hours of the completion of service. Claims submitted after this window are not guaranteed for review, correction, or refund. ZS Clean will, however, make reasonable efforts to review and address claims submitted in good faith beyond the 24-hour window.
(d) Submission Method. All claims must be submitted by email to support@zscleansandiego.com with a written description of the issue and photographs documenting the claimed damage or deficiency.
(e) Investigation. Upon receipt of a timely and properly documented claim, ZS Clean will investigate and respond within a reasonable time. If ZS Clean determines that the claimed damage or deficiency is attributable to ZS Clean's work, ZS Clean will, at its election, redo the affected portion of the service or provide a partial refund not to exceed the value of the deficient service component.
(f) Conditions Voiding Claims. The following circumstances void any claim:
(i) The Customer authorized or performed any additional cleaning, repairs, or alterations to the vehicle following ZS Clean's service; (ii) The claimed damage is attributable to a pre-existing condition documented during pre-service inspection; (iii) The Customer failed to disclose material vehicle conditions at booking; (iv) The claim was submitted after the 24-hour window without good cause;
(v) Payment for the service was not made in full; or (vi) The claimed item was not included in the confirmed service order.
(g) Refusal of Redo. If the Customer declines a redo appointment for the disputed service component, any available refund shall be limited to a maximum of twenty percent (20%) of the value of that specific service component.
All service time estimates provided by ZS Clean at the time of booking are good-faith approximations based on the information available about the vehicle's condition, size, service package selected, and prior customer-provided details. They are not guarantees of actual service duration.
The Customer acknowledges and agrees that:
(a) Actual service duration may be shorter or longer than the estimated time, depending on vehicle condition discovered upon inspection, complexity of the service, environmental conditions, or unforeseen circumstances;
(b) If the vehicle’s actual condition requires a material change in service scope, price, or expected duration, ZS Clean will explain the proposed change and obtain the Customer’s approval before performing the changed work. Declining a revised estimate does not automatically create a cancellation fee. Any proposed fee must be reviewed under the accepted Booking Policy and, if applicable, invoiced separately.
(c) ZS Clean will not be held liable for any inconvenience, scheduling conflict, transportation cost, or consequential loss resulting from a service duration that differs from the original estimate; and
(d) ZS Clean reserves the right to reduce the scope of service if time constraints prevent full completion of the booked package, particularly where delays are attributable to the Customer's failure to prepare the vehicle in advance.
ZS Clean San Diego LLC is not responsible for any battery, electrical, mechanical, or engine-related failure that occurs during or after a detailing service. Specifically:
(a) Battery Drain. Detailing services require that the vehicle's doors, windows, or other electronic components remain operational during service. If the vehicle's battery is in a weakened, degraded, or end-of-life condition, the demands of the service may contribute to battery drain or failure. ZS Clean is not liable for battery failure or replacement costs associated with a battery that was in a pre-existing compromised condition.
(b) Electrical Systems. ZS Clean is not liable for any failure of the vehicle's electrical systems, including but not limited to central locking systems, power windows, infotainment units, backup cameras, sensors, ADAS systems, or remote start systems that occurs during or following a detailing service, unless the failure is directly and demonstrably caused by ZS Clean's gross negligence.
(c) Mechanical Condition. The Customer warrants that the vehicle is in a sufficiently safe mechanical condition to be worked on and, if necessary, repositioned at the service location. ZS Clean is not liable for any mechanical failure — including brake failure, transmission issues, power steering failure, or any other mechanical deficiency — discovered or occurring during service.
(d) Unsafe Vehicles. ZS Clean may decline or suspend service on a vehicle that poses a safety risk to technicians or bystanders. Staff will review the circumstances and applicable agreement before deciding whether any fee is appropriate under the Booking Policy. A fee is not automatically imposed merely because service is stopped, and any assessed fee will be separately invoiced under that policy.
By booking any service with ZS Clean San Diego LLC, the Customer expressly consents to the following:
(a) Photographs and Video. ZS Clean is authorized to photograph and video record the Customer's vehicle before, during, and after service for any or all of the following purposes: marketing, advertising, social media content, website content, quality control documentation, dispute resolution, internal training, and records retention.
(b) Marketing Use. Photographs and videos of the Customer's vehicle may be published on ZS Clean's social media channels (including but not limited to Instagram, Facebook, TikTok, and YouTube), website, and in advertising campaigns without additional consent, compensation, or prior notice.
(c) Privacy Protections. ZS Clean will not include the Customer's full name, home address, or vehicle license plate in any public-facing marketing material without the Customer's prior written consent.
(d) Opt-Out. Customers who do not consent to the use of vehicle photographs or video in external marketing must notify ZS Clean in writing prior to the scheduled appointment by emailing support@zscleansandiego.com. Upon receipt of written opt-out notice, ZS Clean will restrict the use of that Customer's vehicle media to internal training and quality assurance purposes. Opt-out requests received after service has commenced may not be effective with respect to media already captured.
(e) Data Processing Consent. The Customer consents to the collection, processing, storage, and use of their personal data, vehicle information, service history, and communications through ZS Clean's third-party software platforms, automation tools, and AI-assisted systems as described in Sections 7, 15, and 24 of this Agreement, to the extent permitted by applicable law.
A credit card, debit card, deposit, or prepayment is not required to confirm an appointment under our signature-confirmation process. Signing the appointment confirmation does not authorize ZS Clean to save a payment method, debit an account, or automatically charge a current or previously stored payment method.
When a Customer pays an invoice or approves another payment transaction, authorization applies to the transaction and amount approved through that payment process. Any authorization to retain a payment method or initiate later charges—including recurring-plan payments—must be obtained separately and explain the scope of that authorization. The appointment signature does not create or expand it.
Cancellation, no-show, and related appointment fees are reviewed by staff under the accepted Booking Policy. If a fee is assessed, it is requested through a separate itemized invoice. The Customer’s appointment signature is not an instruction to automatically collect that fee from a saved card.
Existing separately granted payment authorizations, if any, must be reviewed under their own terms and applicable law. This policy does not itself revoke, renew, or expand an earlier authorization. Customers may contact support@zscleansandiego.com regarding any stored-payment arrangement or revocation request. Revocation does not by itself erase a valid outstanding obligation.
Payment information is handled through the applicable payment provider, with practices described in our Privacy Policy. Customer confirmation records and payment authorizations are maintained as distinct records.
ZS Clean San Diego LLC uses professional-grade detailing products, chemicals, compounds, coatings, and tools selected and supplied by ZS Clean as part of its standard service delivery. As a general policy, ZS Clean does not apply customer-supplied products or chemicals to vehicles unless a separate written agreement has been executed in advance.
If ZS Clean agrees, in writing, to apply a Customer-supplied product or chemical, the following terms apply:
(a) The Customer assumes full responsibility for the suitability, safety, compatibility, and performance of the supplied product for use on the specific vehicle's surfaces;
(b) ZS Clean makes no representation or warranty with respect to the outcome, performance, or durability of any Customer-supplied product;
(c) ZS Clean shall not be liable for any adverse reaction, surface damage, discoloration, failure to bond, or any other outcome — whether anticipated or unanticipated — arising from the application of a Customer-supplied product; and
(d) The Customer agrees to indemnify and hold ZS Clean harmless from any claims, losses, or damages arising from ZS Clean's application of Customer-supplied products at the Customer's request.
ZS Clean reserves the right to decline to apply any Customer-supplied product that, in the technician's professional judgment, poses a risk of damage to the vehicle or harm to personnel.
If you have questions, concerns, or complaints regarding these Terms of Service, a booked or completed service, a billing matter, or any other issue, please contact ZS Clean San Diego LLC using the information below:
ZS Clean San Diego LLC San Diego, California
Phone: (760) 802-0086 Email: support@zscleansandiego.com Website: https://www.zscleansandiego.com
ZS Clean endeavors to respond to all written inquiries within two (2) business days. For urgent matters related to a same-day or imminent appointment, please contact us by phone.
By reviewing the full name displayed for my signature, correcting it if needed, and deliberately selecting the displayed agreement-confirmation button to accept the agreement, I intend to electronically sign and confirm the identified appointment. I have reviewed the service details and price, appointment date and location, two-hour arrival window, and vehicle preparation requirements. I have read and agree to the Booking Policy and Terms of Service presented for this appointment and acknowledge the Privacy Policy.
I understand that applicable cancellation or no-show fees are subject to staff review and may be requested through a separate itemized invoice. My signature does not authorize payment-method storage or an automatic card or bank-account charge. Creating a booking, receiving a message, or failing to sign does not by itself complete this acknowledgment.
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